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319 Dongxin Street, Xincheng, 710004 Xi'an, China – Show map
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212 properties in Xi'an
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306 verified reviews
They speak your language!
Grand Mercure Xian On Renmin Square's staff speaks: Chinese, French, English
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Pool Table, Fitness Center, Spa, Massage, Indoor Pool (all year), Bicycle Rental, Library, Karaoke, Nightclub/DJ
Food & Drink
Restaurant, Bar, Snack Bar, Special Diet Meals (upon request)
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is needed).
Room Service, Packed Lunches, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Private Check-in/Check-out, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Suit Press, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Family Rooms, Elevator, Soundproof Rooms, Heating, Designated Smoking Area
Chinese, French, English
2:00 PM - 12:00 AM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
One older child or adult is charged RMB 290 per night in an extra bed.
There is no capacity for extra beds in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 306 reviews
Value for money
Show reviews from:
Citadines Central Xi'an is a stylish hotel in the heart of this ancient capital, a short 10-minute walk from the Bell and Drum Tower.
Score from 674 reviews Good
A 10-minute walk from Bell Tower & Drum Tower and Muslim Street, Sofitel Xian On Renmin Square features an indoor heated pool and luxurious spa. It has 4 restaurants and 3 bars.
Score from 272 reviews Very good
218 yards from Xi’an Train Station, Grand Soluxe International Hotel features a fitness center, a sauna and karaoke facilities. All of the rooms have free wired internet. Free parking is available.
Score from 363 reviews Very good
Mercure Xi'an on Renmin Square is located in the historical Renmin Square, a 5-minute drive from Xi'an Railway Station.
Score from 146 reviews Very good
Everything was wonderful
Everything except the check out process.
When we checked out early in the morning, the receptionist was unable to show and/or explain itemizations on the bill and got rude when I insisted. When I asked why the two breaksfast buffets had different prices, she couldn't explain that, finally, grudgingly made some phone calls and then told us that we had been undercharged for one breakfast, then again demanded that I sign an incorrect itemization, after which she started to add more $$ on by hand! At this point our taxi to the airport had been waiting for 15 minutes. She first told us we would have to wait for another invoice to be prepared somewhere else in the hotel, then finally gave up and let us get on our way.
The hotel is pretty luxury with all comfort Nice view from the rooms Close to Xi'an City Wall Many nice restaurants downstairs
Excellent location and friendly staff
Great location. We had a great time staying on Renmin Square
Everything was excellent except wifi, a lot of choice of breakfast, staff were very helpful & polite.
wifi in my room was too weak that i cannot use it at all.
large room and bathroom, spotlessly clean - good for business or leisure travel
I liked the location
Wifi was poor. Room very small. Difficult to communicate with the staff who did not seem to understand.
Nice hotel. We got a free upgrade when checking in. Room was soacious big bed and bathroom. We loved the pool
It seems cab drivers find it difficult to find the place Drinks in the club of The hotel were very expensive (8-9 euro for a bottle of Bear)
I travelled with my mother who is less mobile and was able to borrow a wheel chair from the hotel- this is great and both my mother and I are very appreciative of this. Also excellent is the buggy service for my mother to access Sofitel and other establishments in the vicinity od Grand Mercure. This is excellent indeed. Staff were courteous and helpful but the language barrier can be a challenge. However, with patience on both sides, things turned out well.
The room lights- very dim and the room gets very dark and gloomy even if it is sunny outside. The buffet breakfast menu can be better with more cheese selection and vegetarian selection for those who do not take meat.
The place was clean and comfortable. Staff were attentive.
Musty smell in hallway(from smokers I think).
The staff were very helpful. The room although a little smaller than expected was great. The bed was wonderful. Unusual situation with other hotels on the square where we shared facilities but it worked well.
Bedrooms could do with improved lighting - lots of lights but very dim.
The facility, service, quality breakfast and cleanliness are excellent.
Check in was great, really good service
Beds a little hard
the position and surrounding
The old decoration the terrible smell in the room high price for very old hotel
Location - walking distance from train station and Bell/Drum towers. Great choice of breakfast Good size room Helpful staff
Felt a little bit too 'business-like' for a holiday visit Beware of rude taxi drivers outside Renmin Square - refuse to take you anywhere unless it's long distance
Ok hotel, good location, good rates.
Had high expectations based on Booking.com rating and reviews, those were not met. Hotel is ok but certainly not great. Room small and dark, out back with noisy street outside, style very 70ies and furniture, carpet, fittings VERY worn and in need of refurbishment. Reception personal was mostly not very friendly.
Very nice place. Excellent breakfast.
No modest priced choices for an evening meal either in the complex or nearby.
Fantastic location, staff and concierge are second to none. Cleaning staff incredibly quick with sorting requests.
Room was a lot smaller than expected/advertised which was a shame. Although we spent little time at the hotel the cleaning staff would knock on the door far too much, disturbing sleep in the AM and disturbing at bizarre times PM. WiFi was very hit and miss
Breakfast was very good. Also, when my daughter broke her arm slipping over at the pool, the staff at the grand mercure were incredibly helpful and kind. They sent the hotel dr to see us within 5 mins and then sent 'Jim' the porter(?) with us to the hospital, who streamlined everything with his excellent english and knowledge. they sent up room service as we'd not had time to eat, and called to check how things were etc. if you have to use the emergency department during your vacation then this is good place to be staying!
Our room smelt of stale cigarette smoke even though we asked for a non smoking room? Facilities weren't what we expected, having to go across to the neighboring Sofitel to use the pool,gym and restaurants, but they were all very good.
This hotel is in desperate need of a renovation, and the hallways and room smelled like mold. But the worst part was definitely the staff. My wife and I asked the front desk what the best way to see the terra cotta warriors would be as part of our stay. After initially seeming annoyed by the question, we were told to take a bus. After pressing the employee for which bus to take and how frequently they ran, it quickly became clear that she either had no idea or had no interest in telling us. After some more pressing, the hotel manager intervened and suggested that we hire a taxi. The driver spoke no English, so before we left the hotel, I asked the hotel manager how we would find the driver when we were ready to return to the hotel. He initially evaded the question, but then assured us that the driver would wait for us at the entrance. When we arrived at the warriors, the driver pulled into a neighborhood some distance away with the entrance completely out of sight. We tried to gesture and communicate to ask how to get to the entrance until, conveniently, an English speaking “tour guide” arrived offering to lead us to entrance and back to the car. It was fairly clear that if we declined the guided tour there was a very real chance that 1) we would not be able to find our way back to the taxi (assuming we found our way to the warriors at all) and 2) that the driver would not be there if we found our way back. Feeling extorted, we agreed to a tour. The tour was very rushed, except for at every overpriced gift shop along the way. Our “guide” got visibly angry and overtly aggressive when we told him that we would buy a souvenir from one of the many gift shops outside of the front gate, rather than from his preferred vendor. Needless to say, our visit to an important cultural site was ruined. When we arrived back at the hotel, we paid the driver and were greeted again by the hotel manager.
This hotel is situated in a quiet area along with another hotel. Great value for money and good breakfasts. Would have liked to stay longer.
Hotel facilities and location were what we excellent.
One of the reception staff was quite rude and not very friendly
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