Grand New World Hotel

The best part about the hotel was the location. It was well located to walk to many of the sites within the city wall of Xian, China. Staff was very accomodating and helpful. Better/more English speaking staff would be helpful but those that did speak english tried very hard to help as much as they could. Conceirge could be more involved in scheduling tours and helping in scheduling train tickets. At this hotel, scheduling of tours was done by the business center and no one could help attain train tickets.

The hotel is located 45km from Xi´an airport and about 3km from city centre. Near the hotel you can find a few local shops. Bus stop is just in front of the hotel Personnel is helpful but not so warm. We had a nice experiance with porter when we arrived. He gave us a lot of very useful and helpful information about city, tours, sights and it´s location including local trasnportation. Great support. The superior room was large and very clean. Breakfast - absolutely great, wide variety of all you can imagine. Otherwise no problem or bad experiance during our stay (2 nights only), but it´s a fact we´ve only slept there and haven´t used any hotel´s facility (swimming pool, spa, tennis court). It was a good choice and we´d come back again.

It´s a nice and clean hotel. A good place to stay. Not expensive. If you wanna go see the terracota soldiers (outside the city), you can arrange with the hotel cabs, a not expensive tour (without jade and silk shops :) trough 4 historical (including the terracota) good sites near the city.

The variety of breakfast and clean room.

Most of hotel staff lacked customer service skills. They like to talk among themselves and tend to be rude and blunt to customers. There were many standing around and not really helping customers. In a foreign exchange transaction,one reception girl shorted me by 54 cent and no counting the bills w/ me. She went on and helped other customers while I felt the transaction was not complete. After a while, I told her she was shorted on me, she then yelled at me and told all the other reception girls how cheap I was in Chinese. I complained to a manager and they told her to appoligized to me. 54 cent is not much but I felt the dishonesty here. Can you imagine how many customers she shorted in changes?

Very clean and comfortable, beds were good. A good choice for North American travelers. A great facility from which to explore this City.

The locals did not know how to find the hotel.

Helpful staff in an hotel that is slightly out of the the city center, but cheap taxis solve that issue easily

Bathroom was a little small

Good room, good value. There were a couple of extremely helpful bellboys. The people in the business center were also helpful.

One negative: while in the business center on the last day, I discovered that was where you could sign up for tours, etc. I would not have guessed to go there--I tried to get more information from the concierge desk--and there was no information to tell me to there.

we very much liked the pool and the way the staff introdused us to it. The bell boy service was also great

The prices on driving to the terracotta warriers was too high

The staff were excellent and communicated well in English even down to adaptor plug it was in our room before we got back to room.the service was 1st class in every aspect

Geruch des Teppichs im Zimmer.

La localisation, le cadre, la qualité du service

La tendance pour une partie du personnel à faire vivre son réseau avec insistance (par exemple portiers et chauffeurs de taxis pour Terra Cotta, deux fois plus cher qu'un taxi pris en dehors de l'hotel)

La pulizia della camera, un'ottima colazione.