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Free parking

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Tennis Court Pool Table Ping-Pong
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Newest reviews for Howard Johnson Resort Sanya Bay

  • Anonymous
      Germany
    August 6, 2014

    beach very nice and clean pools very nice breakfast choice good reception speaks english

    Hotel quite noisy cause of its huge size and many guests room for breakfast too tiny - fight for a seat! distance to downtown (15km)

    6.7

  • Anonymous
      China
    July 31, 2014

    Pool Room Clean Park Beach

    Staff Food Location SPA

    7.1

  • Jonathan
      United Kingdom
    July 23, 2014

    Pool was ok, food in the Korean was good although not great value for money

    Staff were literally shocking, barely any of them spoke English. just a bunch of kids really with no training, they were rude and loud. The staff round the pool spent all day shouting at each other and swearing at each other and basically just messing around, totally impossible to relax. I ordered some food round the pool and they didn't speak English so she just wondered off to find someone else and just never came back, once I finally got it ordered it took about an hour to arrive, when it did it was cold and pretty bad food anyway. The staff member asked for money for it without presenting me any bill and when I asked to see it I saw he had tried to overcharge me, when I had a go at him he treated it as a big joke. The rooms were not as in the pictures at all, total different layout. There were cockroaches and ants everywhere in the rooms, I killed a roach and the next day when the cleaners came they just left it and swept it under one of the cabinets. Such a dirty hotel. Breakfast was a disaster, the food was awful and was not enough for as many guests as they had not to mention all the food wasn't properly covered so it had flies all over it. The breakfast room was too small, it was a mission trying to get a seat as there weren't enough tables. the buffet queues were reminiscent of a frenzy of hungry animals fighting over some scraps, was like a hundred people crowding and pushing into a small buffet table trying desperately to grab something. no order at all and just a total mess really. I stayed here as my first choice was fully booked but I can honestly say I would never stay here again, they claim to be a five star but it's a three at best. And for the same money you Can stay at the renaissance Sanya which is a much better hotel entirely. Don't waste your money on this absolute dive

    3.8

  • Robert
      Canada
    July 17, 2014

    Location and the swimming pools.

    Surprisingly few of the employees spoke English and hardly any spoke good English. Communication was difficult. On arrival the check in staff could not get my credit card to work and wanted me to pay cash. I insisted they continue to try and the card did work.

    6.7

  • Shien
      Singapore
    July 16, 2014

    hotel has a lot of facilities, but they are old and some don't work.

    Service staff was not helpful. I was overcharged at their beach when I use jetski and the hotel manager refuse to help, saying what happen at their hotel beach has nothing to do with the hotel. They would not even help us call the tourist police. Very unhelpful staff.

    4.6

  • Anonymous
      Germany
    July 4, 2014

    It was a Great expetience. Staffs were friendly and patient. Room was clean. Location was great. An AWESOME pool!!!!! :) Unfortunately we needed to leave suddenly. Also during this difficult time that we faced the hotel and management were more than cooperative and supportive! We'll come again and finish our trip that ended suddenly and unexpected. Even when English was not working all the time the stuff were kind and friendly.

    Around the hotel prieces are horent and not reasonable. Don't use the motorbikes for any trip! Taxi is fair and provide air condition. Food around the beach is too expensive. Take your time and drive into the city. Walk through the markets and you'll find delicious local food

    8.8

  • Anonymous
      Singapore
    June 15, 2014

    staffs were helpful

    housekeeping was only satisfactory

    6.7

  • Roberto
      Italy
    June 9, 2014

    Staff was bad.

    6.3

  • Cheng
      Hong Kong
    June 5, 2014

    The staff are nice and helpful. When I called the counter, they responded to my need very quickly and politely. This is what I appreciate. In addition, the design of the hotel is awesome in a sense that it is windy and cool. I did not feel hot at all when I got into the hotel. Thus the architecture and thus the architects of the hotel deserve my compliment. Also, I like the staff very much. They helped me call the taxi/car to the airport and helped me with the luggage. I am grateful to them! :)

    The prices at different shops and restaurants inside the hotel are too high and unreasonable. For example, the Chinese and the Korean restaurants charge too high. A four-course dinner at the Chinese restaurant costs over $400. This is quite unacceptable to me.

    7.9

  • Anonymous
      United States of America
    June 3, 2014

    Staff was not helpful, including management. Deposit process (and charging to the room) was a disaster. I felt very undervalued as a customer. Provided feedback to management and they were too busy on their mobile phones to care.

    6.7

  • Olga
      China
    May 29, 2014

    Was on 5 days vacation from bj, have been living in China for many years, so good Chinese and good adapting skills! ))) Great big green territory (the biggest in Sanya bay), big selection of pools, own beach, close to airport. Overall, I recommend this place as good value for money, don’t expect a five star hotel.

    Expensive restaurants - both Chinese and Western - with nothing outstanding in menu (had to eat outside), a group of international interns from Nepal (super lazy & sleepy chatting all the time with their country mates) , the beach is always busy with sellers of fruits and jewellers, not for those looking for a quiet place. A bit of construction nearby, so choose sea-view rooms! Prepare your Chinese, English service is not as good as it should be!

    9.2

  • Marko
      Slovenia
    May 19, 2014

    It is a very comfortable (Chinese 5 star) hotel.

    Staff were not exactly 5 star.

    8.3

  • Charles
      Australia
    May 6, 2014

    The carribean buffer dinner was excellent. The room are spacious. Views on the 10th floor were excellent.

    The service at the seafront restaurant was poor. We ordered our lunch meals and I was only told mine was not available after waiting for 30 minutes and when my wife had finished hers. The waiters at the seafront restaurant really need to improve their service

    7.9

  • Sandra
      Spain
    May 6, 2014

    We didn't expect to find a resort like this in China. Really good experience. Staff speaks English, the rooms are big and clean, the service is great and the pools are big and clean... We will definitely come back

    The BBQ is very expensive for value, same with breakfast. So we had diner every nights outside, taking a taxi you can go downtown and have Asian and Western food for less than 250RMB per couple

    9.2

  • Nick
      Australia
    May 4, 2014

    The pool and beach are great. Big rooms and the bar is cheap

    The staff are terrible, miserable and useless. The kitchen can't put out meals at the same time.

    5.8

  • Nick
      Australia
    May 4, 2014

    pools and rooms are great. Prices are reasonable

    Restaurant and front desk service is appalling. Slow arrogant staff. Almost ruined my holiday. Very poor English spoken

    6.3

  • Liang
      China
    May 2, 2014

    The hotel has good hardware, such as big swimming pools and several restaurants, and it's not far from beach.

    The service is very poor and the staff don't have custom service sense: - breakfast Waiters and waitresses are standing there watching, even though there are no food and no glass, no tablewares. No service attitude and rude, and some waiters even steal food to eat. It's the poorest service I ever seen - BBQ restaurant Same as above, waiters & waitresses service level is so poor - the Toilets near the swimming pool is very smelly

    4.2

  • Daniel
      United States of America
    April 23, 2014

    Hotel and facility are very nice. Pool and beach are nice. Food is good.

    Service is terrible. Staff never smile, greet you or are the least bit curtious. Very poorly trained . All look like they hate working there. Cannot provide even the most basic services such as directions to facilities, provide a fork or provide any recommendations. Was told at check in that I had no reservation. Once I proved I did there was no apology only an angry look as if I did something wrong by showing my booking paperwork. Never saw a manager on duty. Waiter at the pool handed me a phone to call in my own food order! Waitress at the bar never took a drink order, just talked to other waitresses. When asking for a taxi they looked the other way in disgust as if that was a bother for them. In all of my years traveling in China I have never seen anything like this place even at a 2-3 star hotel let alone a so called 5 star resort!

    7.5

  • Anonymous
      Portugal
    April 21, 2014

    The facilities, including the swimming pool and the access to the beach.

    The fact that few staff speaks an acceptable English.

    9.2

  • Anonymous
      China
    April 6, 2014

    Nice beach. Fantastic pools!

    Pity the children's waterside did not work for friends child. Also service is terrible. Food takes a very long time to get to the table after being ordered.

    6.3

  • Madina
      Kazakhstan
    March 25, 2014

    everything is good

    Bad dirty beach

    7.5

  • Antony
      Australia
    March 20, 2014

    The relaxing atmosphere.

    8.3

  • Anonymous
      Hong Kong
    March 13, 2014

    Staff , facilities

    7.5

  • Ujin
      Mongolia
    February 23, 2014

    Nice hotel with great location. Staff was friendly too.

    7.9

  • Anonymous
      Switzerland
    February 20, 2014

    infrastructure, pools, room

    service quality poor no friendlyness

    6.7

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