Sofitel Shanghai Hyland  

It was comfortable great location very clean

Service was good.

Room space is very narrow comparing with others hotel like Yuehua & Sentosha hotel at Shanghai.We stayed these hotel during our visit. Also room rent was too much high comparing with mentioned two hotels.Their room space & service was excellent rather than you.

The hotel is very quiet and in a perfect position right in one of the main shopping streets in the city center. It is also close to the subway line which connects you to both the city airports. The concierge staff is very helpful and breakfast is fantastic and definitely worth paying.

The bathroom in classic rooms is not the one shown on booking.com. It is very small and very old-fashioned. The bedroom is as shown in the picture but all the furniture is very worn. We complained to the front desk manager about this and were told it was a mistake and that we could only have the bathroom shown in the pictures if we paid for an upgrade to the Club rooms in the Club floor. Once we showed him the pictures on booking.com he admitted it was their fault and gave us an immediate free upgrade.

The public spaces are good,

The room did not meet the usual Sofitel level of standards, and was disappointing.

The hotel facility'S. Great staff.

Everydag the same breakfest.

The staff at front desk was very prompt in changing the room on my second day when I mentioned that it was not suitable for older folks. The staff change a room with safety bar in the toilet without fuss. Excellent service to receive in Shanghai! They even arranged for a roll- away bed as the second room was a king bed and not 2 beds as I have requested. Detail to request so I think this is really where the staff stands out. Kudos to your front desk staff.

The 3-1 coffee was not refilled on my 2nd day as I was out on a day trip. On 3rd day when I requested housekeeping to replenish stock, they provided only the coffee satchets on arrival. Only when I insisted that they came back with another 2 satchets of 3-1 coffee. To me, these 3-1 coffee doesn't cost much to provide me with extras as I am a coffee drinker and just wanted to laze in the room and not going to the malls. Not a big deal but just a little feedback.

Perfect location in the walking street. Very qualified and friendly staff, good restaurant/food

Only one thing: bathroom rather small

The best location

The room was not very clean

I loved its location right in the heart of Shanghai.

We had 2 cups of coffee and the price was exorbitant more than twice the price of next door.

The room was excellent. I had wired Internet and WiFi and the standard European 2 pin socket was in the room which meant I didn't have to worry about adaptors. Within walking distance of the Bund. Be careful not to accept an offer to go to a tea drinking ceremony as its a scam.

The only thing missing was a swimming pool. Other than that it was fantastic.

The location was fantastic, right smack in the middle of East Nanjing Rd and yet you don't hear the hustle and bustle at all. And its only about 15 mins walk to The Bund. I have also asked them to put in a baby cot for my room and though the housekeeping brought in a play pen instead for the first round, after a short explanation of what I wanted, she changed it without hesitation quickly. My husband also used the gym facilities which was pretty comprehensive.

The hotel is not very near to good eating places so you have to plan beforehand where you want your meals to be. Speaking of which, the concierge staff on the ground floor misguided us to a restaurant which was already closed one hour before. In the end, we have to take the 15 mins taxi ride back to the hotel again and ordered room service since all restaurants were closed by then.So they should update their information on what they wish to recommend.

Very warm and friendly staff, great location and near restaurants, all sites in Shanghai and the metro, we moved from another hotel we did not like to this hotel. Glad we did.

Bathrooms are small, food prices are a little High ($22 USD) for breakfast per person... other than that we loved it all