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Newest reviews for Marco Polo Parkside, Beijing

  • Eugena
      Malaysia
    June 24, 2014

    wifi in my room (club floor)

    1) hot water not function in bath tub, 2) special request not fulfilled, 3) staff not experienced at check in, 4) staff speak little english

    5.4

  • Shmuel
      Israel
    June 19, 2014

    Location and roof view bar . breakfast in the excutive floor 3

    Trying to upgrade with no reason. High prices

    6.7

  • Sun
      South Korea
    May 9, 2014

    Clean Room.

    The staff hardly spoke any English. Well they did, but didn't make any sense. Had to argue several times for simple service requests... (all they kept saying was "no"). By the way, I was just asking if I can plug in my phone charger for 30 minutes at the lobby while I was waiting for my driver. Also, the food was wow.. terrible. I'm pretty sure they reuse a lot of the food from the day before. Bottom line, if you are staying in Beijing, pay extra and stay at a better place. Marco Polo should really do better in training their staff.

    3.3

  • William
      China
    May 7, 2014

    It is an excellent hotel

    Nothing

    9.6

  • Guan
      Singapore
    May 5, 2014

    location location location

    check in process was a bit slow for a star rated hotel like marco polo

    7.1

  • Carl
      Vietnam
    April 19, 2014

    The staff were very helpful and the the hotel has a good feeling.

    the tv channels state clearly in the brochure channel list that Star movies is available on ch 79. IT IS NOT and and according to the engineer that visited my room it never has been. Why would you say a tv channel is available when it clearly is NOT and never has been? this sort of thing makes me angry .... change your tv channel brochure!!!!!

    7.9

  • Mariane
      Philippines
    March 26, 2014

    Friendly staff.

    Centralized Airconditioning setting- too hot. Was not able to sleep well because of hot temp.

    7.1

  • Anonymous
      China
    March 24, 2014

    the location is very good;

    the parking place is not free, first 3hours are free; and the staff is just fair; not so friendly. the internet service is terriable, the email download is just 3K, can not download an email attachment.

    5.4

  • Sing
      Hong Kong
    March 24, 2014

    air conditioning is poor control

    7.1

  • Fredrik
      Sweden
    March 23, 2014

    Food in japanes resturante are very good...

    Slow people in check out

    7.5

  • Brenda
      Hong Kong
    March 23, 2014

    Comfortable bed

    Insufficient lighting in room Staff not very friendly Staff not very competent

    6.3

  • Keith
      United States of America
    March 7, 2014

    Great location for restaurants, shopping, and general city walking. Close to Olympic Village - "birds nest" and close to a large technology and science museum. Staff generally spoke good English and were very customer oriented.

    8.8

  • Kuei
      United Kingdom
    January 22, 2014

    The bed

    I can't stress how disappointing my stay at the Marco Polo was. The hotel is meant to be a five star but the way it is run was more like a 2 star/ 3 if it was lucky. When arriving late at night we were checked in and told we would get a double room. When arriving in the room it was a twin. We called down to reception who said there were absolutely no rooms left and they would change us in the morning as people would be checking out. We also tried logging into the wifi and were told that only some floors receive wifi - this is meant to be a five star establishment. How can they not offer basic internet access?!? The next day having gone down to reception to swap rooms the lady at reception tried fobbing us off by telling us the WHOLE hotel was at full capacity and there was no way they could swap our rooms but that 'tomorrow' they could. I was not willing to stand for this - once calling for the manager and having stern words they finally gave in and gave me a double room with wifi. (Obviously meant the hotel was NOT at full capacity). On the day of check out we were then slapped with a service charge which we were told was paid on the night of arrival. The whole thing was an utter joke. On top of that the hotel is no where near a station and for it to advertise 5 minutes is a complete joke more like 20minute walk. There is no reason to stay at this hotel unless you need to be specifically in this area.

    4.2

  • Oday
      United Kingdom
    September 21, 2013

    The decor is very modern. Spacious rooms. Good breakfast at Marco cafe. Excellent Japanese restaurant next door (Matsuko).

    The staff speak poor English. The location is pretty far from main Beijing attractions.

    7.9

  • Wei
      Singapore
    July 20, 2013

    Rooms were spacious and clean, though the view I had from my room was bad. The breakfast buffet served a rather large range of international cuisine. There are many restaurants and a supermarket near the hotel.

    The staff at the front desk were not the most polite I have seen from other 5-star hotels in other parts of China and rest of the Asia. The hotel has a policy of collecting nearly the same amount of deposit as the room charges itself, leaving you with lots of RMB upon checking out. The service crew who tidied my room tend to miss out replenishing some of the items and I had to call Housekeeping (who never picked calls ever). Also, the location of the hotel is far from the rest of the famous attractions in Beijing since it is just inside the 5th Ring, so be prepared to spend 50-70RMB on cab fare to places like Temple of Heaven/Forbidden Palace (given the traffic, metro might be a better idea)

    7.5

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