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Newest reviews for Pan Pacific Xiamen

  • Jiwoon
      South Korea
    August 18, 2014

    Professional staff, excellent service and nice ambience of the club lounge. Good quality of coffee and wine.

    Food is almost same everyday. Since we stayed long, we got tired of the food..

    9.6

  • Jiwoon
      South Korea
    August 11, 2014

    Frist, great location. The area around the hotel is very quiet, calm and convenient. There is a coffe street near the hotel. You can avoid some crowded tourists. Second, the staffs are very kind and helping. The first night, we were annoyed by the noise from some Chinese family with children, but the hotel made a lot of efforts to arrange a new room for us. Also, when I needed to make some photocopy at night, a hotel staff was so kind helping me. Third, the swimming pool and gym are very good. Although the pool is a litte small but the atmosphere is so pleasant. Water seems to be cleen. Last, great bed. It was very firm and comfortable bed. Certainly it was a great stay. I would come again to this hotel.

    It migth not be the hotel's fault, but we had to deal with some noise at night or early in the morning from some other customers. The breakfast was okay, but needs to be improved. The bacon isn't good. For some reason, the western food (except bacon) is better than Chinese food at the buffet overall.

    10

  • Anonymous
      China
    July 23, 2014

    The hotel is really nice. Booked the executive room, really nice and good breakfast + beatiful view from the 28th floor. The rooms are vert cosy. All in all, we loved this place, and might come back again next time!

    I always forget the +15% service charge, but thats booking.com I guess? - No door, only glass windows between toilet and bedroom. Not very romantic. - Staff was not very helpful with tourist information - No sunshine in the swimming pool area (July) - Some ongoing renovation work in the lobby + noise from construction site next to the hotel - Breakfast on 3rd floor is a bit noisy

    7.5

  • Yvonne
      Singapore
    June 24, 2014

    Staffs are attentive and try their best to accommodate to my needs when I was not satisfied with the room which was arrange initially. The room is clean and tidy and the bed is comfortable.

    7.5

  • Florian
      France
    June 23, 2014

    Location is indeed very centric

    - Rooms are quite small - furniture a bit outdated - ground carpet quite old as well - breakfast limited - Very noisy (because some construction happening) - *VERY POOR SERVICE* - Business center booking is simply a ripoff (cost double of the actual price for less value). Oh, and try to avoid the Chinese restaurant, it costed me a round trip to the local hospital, the cook left some piece of wood in the food…

    3.3

  • Kuen
      Singapore
    June 23, 2014

    Hai Tian Lou restaurant food

    7.5

  • João
      Macao
    June 5, 2014

    The hotel itself is great. The price a bit expensive, although it was ok. Location and conditions are the best you could ask.

    The staff charged me twice for deposit and until now they're refusing to reimburse me, despite all the evidences that I gave.

    7.9

  • Francesca
      China
    April 9, 2014

    The staff were warm and friendly. The room was spacious and clean. Overall we had an excellent stay and we will definitely highly recommend this hotel.

    Nothing, everything was good for us.

    8.8

  • Hasan
      China
    March 31, 2014

    That was a great hotel, worth to money, clean, nice breakfast, great location. Stuff helped a lot, their English level is not bad, enough to communicate.

    Well seems everything was fine nothing bad to say.

    10

  • Anonymous
      Canada
    March 23, 2014

    Location, good breakfast

    Pool not heated and outdoors. Sauna had a fee.

    7.9

  • Mohamed
      United Arab Emirates
    March 21, 2014

    Every thing

    Nothing

    10

  • Tan
      Malaysia
    March 6, 2014

    i like the environment and the surrounding with ease access. Besides, the room was clean and tidy with nice design and layout. breakfast wan great too .

    the staff seems too arrogant and didnt manage to get me a room on time after i did a booking one hour before from booking.com. I wonder why, there are so fussy towards either me or booking.com i dont know. i never have this kind of experience before since i used booking.com to get my stay during travel even with budget hotel.

    6.3

  • Anonymous
      Netherlands
    February 27, 2014

    Great gym and pool. great rooms. great badrooms. great location near bars and restaurants.

    breakfast was so so

    9.2

  • Mohamed
      China
    February 10, 2014

    a very nice hotel

    9.6

  • Mei
      Hong Kong
    February 5, 2014

    Highly recommend the chinese restaurant, very value for money with good service. Breakfast buffet is quite good. The reception lady for my checkin is very professional and helpful.

    Carpets at room is stained; shower at a few rooms not working probably even after repairment; Concierge did not assist guests with restaurants reservations!

    4.2

  • Kon
      Australia
    January 23, 2014

    Simply fantastic! Great facility, staff, location, club, just about everything!!!

    10

  • Nattaya
      Thailand
    January 5, 2014

    concierge service is very good. There are restaurants and minimarts around here.

    We booked 3 rooms 3 nights and found that 1room is very much smaller compare to the others.We had to complain to the hotel,finally we can get normal room. There was 1night,2am, that all electricity in our rooms was shut down include air-condition,the hotel told us that because of some reasons all rooms in this floor were shut down,so we had to move to the stay in another room at 2am. I couldn't believe that this is 5 star hotel.They should tell us in advance.

    8.3

  • Anonymous
      Czech Republic
    December 14, 2013

    The hotel is getting a bit dated. Somo investment is needed. Still, a good place.

    9.2

  • Steven
      China
    November 24, 2013

    Nice hotel and location, great rooms for the price, exactly what i wanted from a hotel for a business stop over

    Only stayed 1 night but found nothing negative to a comment on

    8.8

  • Patrycja
      Poland
    November 11, 2013

    everything perfect,nice executive floor, well english speaking stuff and very friendly.

    9.2

  • Darlene
      New Zealand
    October 6, 2013

    Really good customer service, friendly, organised a tour for us, organised a taxi for us even though we didn't ask, great location.

    The dessert!!

    10

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