The total lack of any English spoken was quite a serious issue. I came upon one threadbare towel. However, the real issue here is outside the control of the hotels management - the terrible, self-centred clientele that it has of Chinese families; and even some couples behave similarly. I'm talking of the peculiar habit of leaving hotel room doors wide open, televisions blaring and talking very loudly. Sometimes this spills over into the communal hall space, particularly with noisy children being allowed to use this as a communal play area. Sometimes the talking becomes shouting, where the aim (at least it's discernible) has been that several families can communicate across the hallway. Expect to be jostled at reception. I'd say that queues aren't recognised, but actually they are - it's just that you get pushed out of the way!
The hotel's location is superb, assuming that you don't want to be in the old centre, but the new commercial centre of Qingdao, close to the new shopping malls, major banks, etc. However, the hotel is also very close to the Olympic Sailing Centre, with its marina, leisure and retail facilities, but also the associated coastal path for walking. Brilliant! The hotel's room are well-kept through excellent housekeeping.