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Property Highlights

Free WiFi Free parking

Places of Interest:

Jin Mao Tower (0.1 miles) Shanghai World Financial Center SWFC (0.2 miles)
Show map Grand Hyatt Shanghai

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Newest reviews for Grand Hyatt Shanghai

  • Hui
    August 6, 2014

    Smiling service


  • Amanda
      United Kingdom
    July 27, 2014

    The hotel is an amazing haven in a rather hectic but exciting city, the facilities were faultless, nothing out of place,discreet service, I stayed there about ten years ago when the city was quite different, fewer good hotels, it's still the best. I would recommend it to anyone.



  • 鹏飞
    July 23, 2014

    A fantestic stay in the Grand hyatt in Shanghai, I enjoyed the room facility and the in-room service, employees are nice and helpful. Especally the view from my room window is amazing, reminding me of the uniqueness of Shanghai


  • Xiaohong
    July 20, 2014


    Choosed the view when booking but got a room with thick extra circled balcony? around the window, not able to see the street.


  • Anonymous
      United Kingdom
    June 11, 2014

    The Hotel

    The Staff are very poor. Furthermore, The staff refuse to add my visit to Gold Passport hence allowing you to collect points for future visits. This is thoroughly unacceptable


  • Anonymous
    May 25, 2014

    Excellent facilities in the hotel. Room amenities were perfect. Breakfast at the Grand Cafe was decent with a good balance of Shanghai & international cuisine.


  • Anonymous
    May 13, 2014

    Reception staffs were friendly and prompt with service. Excellent breakfast spread, wide selection of pastries. Cleanliness of room, gym and pool deserves a mention!

    Changing of lifts from ground floor to reception and again from reception to room.


  • Chai
    April 28, 2014

    Friendly staff, nice breakfast and enjoy excellent view at the cafe. Worth to come back to stay again. Thank you.


  • Georges
      United States of America
    April 26, 2014

    The location on Ocean Drive.

    From carrying our luggage ourselves, to no doorman and an uneducated front office, it was an absolute disaster. The noise of the next door bars is unbearable. Even the croissants are recooked for the third time. Absolutely disappointed.


  • Mohamed
    April 23, 2014




  • Fernando
    April 23, 2014

    Restaurant options

    Food & Beverage price a little bit high


  • Chun
      Hong Kong
    March 1, 2014

    Location is the best

    Staff is not friendly enough; My room wifi login doesn't work but finally solved, bad experience; Honestly speaking, I prefer Marriott for the reason of 1. More friendly staff; 2. More high quality wifi connection experience; 3. Toilet seat with damper so the seat will not fall down slowly; 4. The pen provided in the room is not writable; My advise is be more detail mind in every little thing but not just pay attention to big thing like decoration and renovation.


  • Jianfeng
    February 22, 2014

    Very cold in rooms.


  • Anonymous
    January 16, 2014

    Excellent service throughout!


  • Franz
    January 4, 2014

    The room was very spacious, also the bathroom. The view to the river and the skyline of Shanghai is phantastic. Also spa and pool are very nice. Very friendly and attentive staff.

    Only a small minus: the breakfast was good, no complaints about the quality, but not really exciting for a five star hotel.


  • Ali
    January 2, 2014

    everyhing was excellent. spa center staff is perfect


  • Ka
    November 16, 2013

    Nice view of city Excellent mattress and pillow Comfort stay

    Air pollution of Shanghai destroys the city and river view It is bathtub, not Jacuzzi


  • Deborah
    November 5, 2013

    The staff is friendly and attentive. The rooms are spacious, clean and quiet. The restaurants are good with a variety of choice.

    The smoking within the hotel is unacceptable. Especially on level 56 - indoor patio area.


  • Monique
    November 2, 2013

    Just stunning. The building, the views, the bars restaurants, the service, the rooms, everything.


  • Vedat
    October 31, 2013

    view and personal...

    at check in they can not find my reservation that I made by booking..


  • Anonymous
    October 30, 2013

    Felt pampered with room & all facilities

    stayed there due to co-located conference. Cost was high


  • Ciprian
    October 29, 2013

    excellent room amenities comfortable bed nice view over Shanghai

    restaurants were a bit crowded, needed reservation rooms not very well soundproof


  • Charles
      United States of America
    August 13, 2013

    we really don't have anything memorable to say about the hotel.

    overpriced, extremely dates, lack of training it's personell, would never ever stay there again


  • Henry
    July 27, 2013

    The View, the Luxury

    No open Bar after 12 pm!


  • Dana
      United States of America
    July 24, 2013

    Everything, the staff made me feel welcomed and not out of place, which I really loved! The views were amazing, I will definitely be staying here again!!!

    No complaints


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