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Fuyong Avenue, 518103 Shenzhen, China – Show map
|Deluxe Queen Room||
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|Deluxe Twin Room||
|Superior Queen Room||
|Executive Queen Room||
|Superior Twin Room||
|Executive Twin Room||
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153 verified reviews
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Shenzhen Baolilai International Hotel's staff speaks: Chinese
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Tennis Court, Pool Table, Ping-Pong, Mini Golf, Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Indoor Pool, Game Room, Karaoke, Nightclub/DJ
Food & Drink
Wired internet is available in the hotel rooms and is free of charge.
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is not needed).
Room Service, Car Rental, Shuttle Service (free), Airport Shuttle (free), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Private Check-in/Check-out, Lockers, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, Designated Smoking Area
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
One older child or adult is charged CNY 268 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
There is no capacity for cribs in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 153 reviews
Value for money
Show reviews from:
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Score from 221 reviews Good
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Score from 129 reviews Very good
A 15-minute drive from Shenzhen Convention and Exhibition Center, Grand Mercure Oriental Ginza Shenzhen features an indoor heated pool, 5 restaurants and 5 bars. Free internet and parking are...
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Offering outdoor pool and indoor pool, Hilton Shenzhen Shekou Nanhai is located in Shekou District, Shenzhen. Free Wi-Fi access is available in all public areas.
Score from 139 reviews Excellent
Breakfast was amazing
The hotel was beautiful. The room was beautiful. The bed was great and I enjoyed a great sleep thtt night.
The Hotel is very close to my suppliers. Overall value (breakfast and internet) are included.
The room itself was great! The bed was so hard I had to sleep on the couch!
Because the hotel was unable to give us a non-smoking room, we were upgraded to the Japanese Executive Deluxe Suite. It was fabulous! All the staff were pleasant and helpful.
Everything was great. The hotel is advertised as 3 km from the airport, possibly true as the crow flies, but it's a lot further by road.
Very good hotel, excellent comfort
Receptionist not too smart, position not exactly near to the airport (now there is a new airport in shenzhen, but in the hotel description they still refer to the old airport)
Staff were nervous to speak English. Not super friendly or out going. Probably a management problem. In my opinion staff should be more trained In English to accommodate their international customer and this will encourage them to be more accommodating.
the hotel i cant fault in any other way good layout , location isfair andthe facilities were great, pool, fitness center and night club, staff were as expected official but helpfull
on my first day of 3 i advised reception of a None working wifi system, i was told it would be looked into, later that day i returned ready to relax and respond to business emails and it eas the same, i notified reception someone arrived ( i had to speak not too fuent chinese as english wasnt responded to) and what look liked a rome service bouarrived and couldndo anything he called someone and iwas handed the phone to discuss the problem with reception again, she seem to relay on me accepting this and discontinue, i was adamant i needed it fixed as i had given adequate time to fix it earlier, finally she agree some technical bod would come see me, and he did 5 mins later, he advised tha the wifi had been moved to another room and that this box wasnt going to work, i again took the phone to reception not at all happy that i wasnt told this alot earlier, amanager or similar person offered to move me to another room at 9pm or so, i wasnt in a moode to donthat all chiled out ready to sit down fro the evening, so i declined but strongly advised that i will reflect this unaceptible standard and lack of communication in my review as i am doing now, he aplogised profusedly, and suggested i used the lobby wifi? it was time to close the call and this situation so i did. the chinese lobby restaurant/bar was outrageously expensive i was also chaged without notification for zi qing tissue, and small snacks placed in a two small bowls on the table, nothing to do with my origonal order,
Quality of western restorant is poor. Few people speack english
Good quality and spacious. Good swimming and sauna facilities. Friendly staff.
Restaurants close too early - had to have our food in our room.
Clean and spacious
At some point lost my patience when realized that staff don't really speak English. Though people are very nice there. Within 3 min walk from hotel you will find real China.
On arrival at the hotel we were met with the incredible sent of sederwood that filled the lobby...we immediately felt at home..! The decor is amaizing and the food fantastic...when we booked out and recieved the bill i could nit believe that the 3 days with breakfast carried a total cost of $390.00..I will recomend this hotel to anybody...
The staff in the coffee lounge could not speak a word of English and the Hotel and Ferry port is about 1 hour away from the hotel...The train station on the border of Hong Kong and Shenzgen is also abour 1hour by taxi
Overall a pleasant stay but not outstanding considering price.
Location was not quite as described being further from airport than expected. Also one feels a little isolated as little of interest surrounds the hotel.
Attentive staff that ironed out problems whenever they arose,recieved a unexpected upgrade to a much larger suite due to a misunderstanding of dates and payments.Would strongly recommend this hotel to any person conducting business in that part of town.This will save a minimum of 3 hours a day in traffic!!!
The English language is only spoken by a minority of the staff.Complex issues will can create problems.Always have time and patience. Do NOT under any circumstances ask the hotel to assist in arranging transport to Hong Kong as you will be grossly overcharged.Regretfully some of the staff will conive with the driver to over charge in order to secure a commission more so if they know you are in a desperate hurry to catch your flight.YOU HAVE BEEN PRE-WARNED!!!
the staff are well trained and attentive to customers needs
No recognition of my previous stays on check in.
Room was nice. Restaurant was reasonably good and not too expensive. Location was close enough to the highway so I did not need to negotiate the traffic next day. (To booking.com :Your 1st question does not provide for business travelers with colleague)
Bed a bit soft for me. Booked a car for the next day but staff was not too familiar with the costs and did not have a clear process to quote the full costs so they had to revise the quote twice. To be fair apparently they have never had any customer booking to my chosen destination before so were in a bit of a fluster calling me at 11pm to add another point on cost. Management should provide ground staff with a checklist of points to calculate costs of hiring hotel car with driver.
I do not speak Mandarin and the staff was very accommodating
ITs worth it for money what we spend.
Room was comfortable Good location very close to Shenzhen Airport Chinese restaurant offered good quality dining at a very reasonable price
Stayed in Room 1915 and the loud music from a nearby bar/disco was quite annoying Luggage delivered to the wrong room despite clear instructions acknowledged by reception staff
Having free wifi in the hotel room was very good.
Everything was in order as it should be.
The lobby does't have too much space for sitting.
1. 1st overcharge : I think it happens a lot in China. Be careful when you pay. They overcharge me and i recognize it after i come back. Booking.com said 15% service charge included, but they charge me service charge again. i called them and they keep saying that they should charge even though booking.com said it's already included. Who lie? Booking.com? or hotel? 2 2nd overcharge : I had dinner on phoenix restaurant. and my friend pay with credit card for his dinner and i asked them to charge my bill to my room. When i check out they charge 2person charge. i asked my friend if he pay or not. He said he already pay with his credit card. 3. 3rd overcharge. : My friend book room and he paid 2 person's breakfast. When i book from booking.com i leave a message that he paid 2 person's breakfast so i won't pay my breakfast. when i arrive they said if i don't stay his room, i can't have breakfast even though we paid 2person's breakfast. So they charge me another 1 person breakfast. I can't believe what happen here. It was my first trip to china and i trust them cause they are 5star hotel. But service was worse than cheap guesthouse. Do not trust people in this hotel
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