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Score from 171 reviews Good 7.6/10

Newest reviews for The East Hotel Hangzhou

  • Qing
      Netherlands
    August 10, 2014

    This is the hotel I always book when I was in hangzhou. Everything is good designed, the room is comfortable and the bathroom is luxury. I made a membership of this hotel and for sure will come back again next time

    10

  • Chen
      United Kingdom
    August 3, 2014

    Very nice staff, excellent facilities, in one word, I was pretty satisfied with the time living in this hotel.

    If u wanna go to west lake, u should take bus or taxi, a little bit far.

    9.2

  • Timothy
      United States of America
    July 28, 2014

    Very comfortable, modern room and fantastic service.

    10

  • Goh
      Singapore
    July 28, 2014

    The interior design of the room is superb

    I will prefer the toilet door to come with lock

    9.2

  • Cheryl
      Australia
    July 27, 2014

    This hotel is a Peaceful Oasis .You feel good from the time you are greeted by friendly and helpful staff .The decor and the environment are very restful .The bed and pillows made for a wonderful sleep.We only stayed for 2 nights but wished for more .The staff namely Xavier Kiko and Ken were truly fabulous .The food in the restaurant was innovative and delicious , hats off to the chief .The hotel is one of the best we have ever stayed in and would highly recommend it to friends .

    Taxis had difficulty in finding the hotel due to side entrance and poor signage.

    9.6

  • Kim
      South Africa
    July 23, 2014

    Friendly & helpful staff Comfortable rooms WiFi

    9.2

  • Natasha
      United Kingdom
    July 7, 2014

    Great front desk staff, especially Xavier. Very helpful such as getting my train tickets for me, sorting taxis. Fantastic rooms.

    Not a great desk to see around hotel, so fine for business but maybe not as good for holiday makers. Ordered room service twice - once was great, second time beef was green.

    8.8

  • Leling
      Singapore
    July 6, 2014

    almost everything! especially the extremely friendly and helpful staff. room is clean and with a booking error, they upgraded us to deluxe room to enjoy comfortable 2 nights stay.

    poor wifi and perhaps they could have brighter light to ease reading.

    9.2

  • Natasha
      United Kingdom
    June 26, 2014

    Friendly staff who speak good English, comfortable room, actually that's an understatement - luxurious room!

    Location isn't great as not a lot around here, the breakfast I had was not nice either stale croissant and just not good value for money.

    8.8

  • Samuel
      China
    June 26, 2014

    Great property spacious modern rooms good friendly staff

    9.6

  • Luciano
      Brazil
    June 15, 2014

    Love the hotel!!!

    10

  • Anonymous
      Australia
    June 7, 2014

    The staff were excellent

    Away from west lake about 45-1hr. Also very difficult to get a taxi so book ahead through hotel

    9.2

  • Anonymous
      Hong Kong
    May 26, 2014

    everything is good

    except for getting a taxi there and also is too dark in the entrance of the hotel

    9.6

  • Richard
      United States of America
    May 20, 2014

    Service was outstanding from the moment we arrived at the hotel until we left. They gave us free upgrade and the room was outstanding.

    It was 30 minute walk to West Lake.

    9.2

  • Jing
      United Kingdom
    May 20, 2014

    staff extremely helpful and polite, had a really good time, highly recommended and good value for money

    None

    10

  • Alain
      France
    May 18, 2014

    Very comfortable hotel up to the best standards of comfort, beautifully designed rooms and dining hall. Staff very nice.

    A bit far from the lake.

    9.6

  • Geoffrey
      New Zealand
    May 13, 2014

    Fanatastic boutique Hotel, we would recommend this hotel to everyone. Great value for money!

    10

  • Lim
      Singapore
    May 9, 2014

    Location was abit far from westlake

    9.2

  • Greg
      New Zealand
    May 7, 2014

    nice décor. Was upgraded to a very nice room

    rooms very dark. TV did not work properly very noisy because of construction next door. Went on until late at m=night and started again early in the morning.

    6.7

  • Anonymous
      Hong Kong
    May 6, 2014

    Service was excellent, and we really liked the fact that all the beverages and movies etc available in the room were free of charge.

    9.6

  • Richard
      United States of America
    May 5, 2014

    The East Hotel is incredibly modern and well maintained with a clean sophisticated style. The staff is excellent. The manager Eric is exceptional. The breakfast was wonderful and in a beautiful setting.

    The location is better for business travelers considering there is a fair amount of traffic to plow through to get to West Lake.

    9.6

  • Abdulmajed
      Qatar
    May 4, 2014

    The staff really helpfull and cleaning is very good

    It doesnt have spa or any kind of entertainment . It more resonable to bussines or young couples to love .it have no enough food varaities o

    9.6

  • Chen
      China
    May 3, 2014

    Hotel was tastefully designed with rich cultural elements, absolutely worth staying with the price. Staffs were friendly and helpful as well.

    Hotel is not located at the most happening area but won't blame it for this price.

    9.2

  • Michael
      Hong Kong
    May 2, 2014

    Almost everything.

    The mattress is too soft.

    8.3

  • Panos
      China
    April 30, 2014

    Everything was perfect!!! Very clean and luxurious!!!! We would definitely suggest!!!

    Nothing at all.

    9.6

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