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No 601 FengYang Road (NanJing Road) , Jing'an, 200041 Shanghai, China – Show map
|Fly and Stay - Comfort Studio||
|Fly and Stay - Deluxe Suite||
|Fly and Stay - Superior Suite||
|Special Offer - Comfort Studio||
|Art Deco Studio||
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457 verified reviews
They speak your language!
THE ONE Executive Suites Managed by Kempinski - Shanghai's staff speaks: Chinese, French, English, German
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Sauna, Fitness Center, Indoor Pool
Food & Drink
Restaurant with Dining Menu
Wired internet is available in the hotel rooms and is free of charge.
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs CNY 80 per day.
Room Service, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator, Soundproof Rooms, Heating, Hypoallergenic room available, Designated Smoking Area
Chinese, French, English, German
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged CNY 345 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
There is no capacity for cribs in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 457 reviews
Value for money
Show reviews from:
True 5 star hotel. Service is excellent. Great location.
Shower and bathtub is in same space.
I was impressed by the hotel restaurant. Stunning dishes with amazing services !
Wifi network very slow
We were surprised there was a stove. Based on the photos, i only saw a microwave. Cooking was convenient as i am Muslim and food was pretty hard to find in Shanghai. We always return to a really clean room every night. Tv stations were mostly chinese but they had good channels as well. Facilities are tip-top and staff were always ready to help.
Nothing. I loved everything and this hotel made my trip a good one!
The hotel was very clean and the breakfast was good.
It was too costly per night
The Hospitality Manager (European fellow) was very helpful and cheerful in offering good local advice.
Rooms in the website looks the best and originally 50% of what it shown at website Small widows in the suite Bad outside view
big rooms nice view friendly staff
very slow internet connection bad location, very difficult to get taxis in the morning...
Staff were helpful Appartment had great layout Great location
Gym could be improved as staff there weren't friendly
great rooms, comfortable beds, and the kitchen was a bonus. the staff could not of been more polite and helpful when my bag was lost in transit. this hotel is very good for meetings and business. we will be back .
location , staff , comfort , facilities
Customer service Helpfulness Location
Pillows were too soft.
Perfect location & spacious room
Location, quality of the rooms and facilities
location and staff are helpful
Found insects in the room daily Extremely difficult to catch a taxi
Reception service during checking
Lazy & untrained concierge and reception staff, and not enough staff available during check-out time Terrible breakfast (e.g. toast bread was rock hard & at least 3 days old, oily scrabbled eggs - all of it not 5 star quality) Hidden charges crystallizing on the bill Lengthy check out process Mistakes when issuing the China tax invoice
Worker and hotel
Essen is problem. Hotel name is zu lang Nobody understand so quickly. Hilton intercontinent so one name i want. I don't know your hotel name how to quiclky to say. It's a sentance? Food and hotelname are important than others my opinion
We want to thanks especially for Mia Hua from the reception. .. many thanks for the very good tips
Good location, happy hours in the bar, spacious apartment. Well equipped
The staff was wonderful, particularly exceptional was a young man by the name of Daniel. He went out of his way to make our stay very enjoyable. From his personalized instructions to wonderful response when we said we had a problem. He replied "We have only solution here."
I loved that this hotel was exactly what you expected from the information on Booking.com. And then some. I booked a small Art Deco Appartment on the 21st floor and it was like my home away from home while in Shanghai. The washer was easy to use, I had a big fridge, open spaced livingroom and bedroom with a cushioned space in the window where you could sit and watch the city skyline. The bathroom was perfect with a shower that I would have brought home with me if it had been possible. At the same time the price was really great and the hotel was a mere 7 minute walk from People's sqare and 3 minutes from NanJing Road West. Absolutely perfect for the business traveller!
I don't quite understand why the staff at the hotel are trying so hard to make it seem like the hotel is way, way, way off NanJing Road. Seriously, a 45 minute walk to go from one end to the other of a long shopping street is not particularly far. The staff in general was extremely nice but there was one person who when approached by me in the lobby with a question actually asked if I was staying at the hotel or not. That's never a relevant question unless someone is asking to be given something which is related to your stay and then you ask for the room number, not if you are staying in the hotel. I was asking for directions and as far as I know that's not something you can steal if that was his problem.
Friendly and helpful staff
Poor F&B Facilities
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