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Avenida Costa Rica No. 3-59, 880060 San Andrés, Colombia – Show map
Excellent location – rated 9.3/10! (score from 237 reviews)
Rated by guests after their stay at Hotel Casablanca.
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212 properties in San Andrés
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237 verified reviews
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Hotel Casablanca's staff speaks: Spanish
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Outdoor Pool (all year), Grounds, Terrace
Food & Drink
Bar, Restaurant With Dining Menu, Buffet-Style Restaurant
WiFi is available in all areas and is free of charge.
No parking available.
Room Service, Car Rental, 24-Hour Front Desk, Currency Exchange, Tour Desk, ATM on site, Laundry, Meeting/Banquet Facilities
Safe, Family Rooms, Elevator, All Spaces Non-Smoking (public and private), Air Conditioning, Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 2 years stay free of charge when using existing beds.
Up to two children under 2 years stay free of charge in a crib.
One older child or adult is charged 100 % of the room stay per night and person in an extra bed.
The maximum number of cribs in a room is 2.
The maximum number of extra beds in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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Pros; - location was very good right on the beach - rooms were spacious, modern and clean - pool area was nice - though did not use - comfort and quality seems much better than other hotels nearby, as they seem older.
Cons; - breakfast was a bit tasteless and boring. - do not buy all inclusive - they have excellent restaurants on the Island close by! - staff was not so welcoming. We had an argument about our beers in the minibar had lost their gas an we thus didnt want to pay for them (and nonetheless drink them), the reception argued shamelessly that such beers was without gas! There no such thing... - we also observed a small physical obuse by the manager in the kitchen area, being obusive to his employee by nearly smacking her finger while she was refilling some buffet basket. That is not OK!
the hotel was in a great location (in front of the beach behind the promenade) and everything was very well maintained. we loved the big room and the balcony with sea-view. breakfast was also good and changed (slightly) every day.
the first day, due to the renovation in place, our room smelled paint (a lot) but either we were lucky enough and the smell disappeared quickly or they fixed the problem (we told them). Also, the girls at the reception are just useless, they are unable to provide good advise about the activities on the island and they're just playing dumb when you ask them about the "mandatory" insurance fee that they add to the bill. it was very unprofessional.
we stayed at in the Casablanca hotel for three nights, July 29 to August 1 the price per night is US $ 240.00 a night, so wait, the service - that is bad and mediocre, good food - there's nothing to tell at home, slavish reception - are hostile, the first day we went to the room, sheets and pillows were stained with blood, I took pictures, also had mold on the wall, took pictures, I'm going to the reception and I ask you to change the linens and clean the black mold, they did, the next day the only one clerk speaks English told me that manchaba the sheets, so I told him if it marks the time when we entered the room and the time of my complaint will notice that these are old smears of dried blood, the same night that they had no water for many hours, couldn't wash the bathroom, the room is very nice, and the location is excellent, the air conditioning is a protector of life, apparently, for the Colombian who know how tire and be given for the same price as a supply of everything, the hotel is ridiculously over priced
Great Location by the Beach Good Food
The location of the property is close to everything. Directly on the beach. Stroll the beach boardwalk right at your front door.
My wife awoke at 12:30 am from our room 417 complaining about itching on her legs and rear side. After investigating we discovered our sheets were covered with bed bugs. Upon notifying the desk we went thru an hour wait since the auditor did not have an understanding of his inventory. We looked at several other rooms a couple only had twin beds and one not made up. We had reserved a superior room with a balcony but settled after looking at several units appeared to be a clean room. We had made the reservation with our child yet the hotel claimed no knowledge even though we specifically requested a bed for our daughter. We had to wait for the night maintenance man to bring us linen for her in both the first room and the alternative we settled for.
Breakfast was great! Also tried the afternoon snack, great value for a delicious fruit salad, pizza and juice. Room was on the fifth floor, very spacious and comfortable. Employees were courteous and helpful.
Nothing negative about this place
None of the personel could talk proper english, which make it very hard to communicate if you are not speaking spanish.. The tours organized are not recommended.
Location close to the beach, included breakfast was good, front desk staff were very helpful with booking tours, restaurant recommendations etc., Restaurants connected to the hotel were also very good.
The rooms/cabanas near the pool must have been the old portion of the hotel. Bedding was clean but the actual mattress was filthy and appeared to be decades old. Shower water was cold for all but one shower during the 3 days we were there. We were told we had to let the water run for 10 min. to get warm water, but even that only worked once. Wifi was very unreliable.
Nice location right in front of the beach. The a la carte restaurants had good, quality food.
When hotel rooms are being painted she should not be used for a reasonable time in order to avoid the paint odor in the room. This happened during our stay and was very annoying.
Location was amazing on the beach front stunning views. Rooms were big, clean and bed and shower was massive. Breakfast was good and catered for our needs. Pool area is small, but was pleasant and quiet. Staff could be a bit more attentive other than that we would stay here again. Lovely!!
Extremely clean. The staff was very helpful and always had a smile on. The room was very nice and the wifi was very convenient. The breakfast food was amazing!
The air conditioning broke. The piping for the hot water broke in the middle of the night and flooded the 2nd floor. We had to change rooms.
Location is good,just near beach. food was nice at breakfast.
check in was too long, more than 30 min!!! Nobody speaks English, even guid in hotel, except a woman from reception.
The view from the room (if you pay more for this)
Sooooo much noise in the room from the street. I went to relax but was imposible. There are others more calm hotels near the beach. The beach in front of the hotel isn't so good. There was no bad to may daughter in the room web i arrived. I've had to "fight" to receive the bad. I didn't recomend the hotel.
Modern amenities, free wireless internet with great bandwidth speed (used Skype with no issues), location is great (beach and shopping) steps away. 5 minute taxi ride to the airport. Food was good but nothing spectacular. Staff was very friendly. Go with the all-included food/drink plan. Local restaurants are pricey in my opinion. Air conditioning worked great! Room 411 had a nice view of the ocean/beach.
Hotel is under construction/renovation for a 2nd elevator and front desk/lobby area so it's very noisy and congested. This hotel gets busy around 2pm for check-in time frame and when guest arrive from the airport. With only 1 elevator, expect a little wait for a busy hotel. Had an issue at the hotel restaurant for dinner. My wife and I sat down at a small table (only 3 other couples were inside eating), we waited for about 5 minutes with nobody coming to our table to offer water or a wine/cocktail. The waiter was attending to the other couples but not us. We looked around to see if we could get someone to come to our table but we were ignored. We got up and started to walk out of the restaurant. The waiter finally noticed us and asked us why we were leaving. I told him his waiter skills were terrible since nobody attended to us since we sat down. I spoke with the front desk and made a complaint about the issue. Shortly after, the chef/manager came and apologized. We never ate at the restaurants to know if the food was even good. We chose to spend our money at the local restaurants. Be careful of staying in the tower/building. The adjoining doors are not sealed/framed. You can actually see into the other room through the cracks of the door frame and wall. We could hear every word from the adjacent room as if they were in our room. No privacy! This needs to get fixed asap! People next door spoke loud late at night and could here them in the bathroom. Sound protection needs to be added to the door area. (Room 411). Marble in the shower had black mold by the soap dish and along with pits of the marble. The shower does not get cleaned by the cleaning ladies at all! Marble is not sealed therefore mold builds up easily.
Nice, spacious rooms. Right on the beach.
Hotel was being renovated and staff appeared a little disorganised and stressed.
Attentive restaurant staff. Well kept and clean in all areas. Nice big beds. Very nice bathrooms. Baby friendly (had a crib). Great food. Perfect location-across from the beach and along the main promenade. Has a pool.
We arrived at 2;30 and we didn't get a room til 4:00. We kept being told that our room was almost ready and it turned out that our room's AC was broken and so they ultimately had to put us in another room. I think they need to re-work their check in system because it seemed to be a bit messy with a lot of miscommunication.
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