Stay was amounting to $250 per day which was a lot for the quality of food and amenities offered.
Staff is really polite and sweet but too slow, i mean snail slow. some of the staff is clueless, as if they just started working today.
Restaurant servers are acting like some kind of older aunt that is doing you a favor by serving you. They are friendly but in a condescending way. They also openly made an anti-Colombian comment to me about other customers, being that I am NOT Colombian or Spanish speaking, but that was awkward. After all I am in vacation so i don't need negativity.
hotel is reasonably well mantained given the tropical climate, but there are points which need cleaning/repairs/update, mainly in the corners or out of the main route of the room. (OK, like, please, dust the top of the bed headboard- if you are doing daily room service you cant allow the 1/4 " dust to build up there!)
Pool wasn't working for the first two days, and when mentioned, nothing was offered to improve the experience or make up for the inconvenience. they never apologized, merely said that they will try to fix it quickly because they know we want to jump into that pool! for animal lovers there is a sad sight of several unkempt dogs and cats begging for food at each mealtime.While I love animals and was trying to feed the obviously starved dogs,hotel should either euthanize the dogs or give them vet care and a collar and call them a pet. Your civilized clients will appreciate that touch.
lastly,food had a few good items but was overall very mediocre. Obviously, on a tropical island, fresh fish should be expected, but all fish was coming in FROZEN, from afar!
great beach location, (you step right on the beach from the hotel), tranquil setting amid lush vegetation, abundant breakfast. My mother used the masseuse and was very happy.