눉The information given online is very misleading when it comes to the facilities and the comfort of the rooms. They claim to be a 5-star hotel, but it is not true. I was moved from room to room three times because of the air conditioner not working, leaking, not cooling, etc., or the horror of the mattress quality of disconfort, or the bathroom being too small. Also, they claim to have hot water. I was told that it was going to be fixed by the morning, but I came to find out that it hadn't been working for months. Please believe me when I say this: I just stayed there three days ago, and the discomfort and heat of the rooms, lobby area, and elevators brought me to tears.
I cannot be more honest, and if someone books this hotel after reading this review must have very low standards and likes being extremely uncomfortable and hot all the time. Worst hotel experience of my life. It is the friendliness of the staff what keeps that hotel running. Very old central air conditioning units. They'd better fix it and fast!!!!!
눇The customer service quality is beyond anything I have ever experienced from hotel staff. Kudos to Rosa 1, Rosa 2, Diana, Mily, Lorena, Johanna, and Margarita. Excellence in staff, hands down!