Hotel Dann Carlton Bucaramanga  

Já o conhecia e sua localização é privilegiada na região nobre de Cabecera. Sua arquitetura e decoração são imponentes, luxuoso. Cafe da manhã variado, com guloseimas tipicamente da região, como os caldos, tamalitos e arepas santandereanos, muito gostosos. Há 50 metros está o Parque las Palmas, restaurantes e pubs excelentes. Bucaramanga é uam cidade muito linda, cheia de Parques, praças e shoppings elegantes.

I liked the great breakfast buffet and view every morning since breakfast is on the top of the hotel on the terrace. I loved the comfort of the room , the bed and shower. service was great. i liked the location and how there were lots of local places to eat close by for low costs.

i did not like the price.

The room was spacious and comfortable. The location is excellent for the nightlife centred on Carrera 33.

Although other hotel staff were pleasant and helpful, the restaurant staff were positively rude. At one brekfast they made lots of effort to get my room number, but then had to be prompted twice to bring somne coffee. Another breakfast was impossible to enjoy because they decided to use a loud vacuum pump at 7.45 in the morning to dry the poolside after rain - why they couldn't do it before or after the breakfast peak I have no idea. My one attempt to have dinner there was abandoned - the 3 waiters were so "busy" serving the only 3 tables occupied that they failed to acknowledge my arrival in over 10 minutes - I decided to walk out and instead took my custom and money up the road to the excellent "Santander Beer Company".

Location, staff, pillows

I got to the hotel and they didnt have the booking.com confirmation. I had to wait and prove that I had a booking code. The staff was helpful however I would have expected it not to happen. Breakfast on sundays should be until 11 am, 10 am is too early for someone who is visiting.

Breakfast outdoors on roof The swimming pool

We liked service, staff's attention, gormet food, the breakfast was awsome, cleaness, and room comfort.

Excellent location.

A little dated in the style.

Breakfast on the roof; swimming pool; location of hotel in Bucaramanga

The sliding glass door needs to be replaced in room 705. I told them it would not close; they would send someone to close it but did not fix the track so the door would slide shut for me.

The best part is the recepcion which is excellent, I cannot criticise the staff,, they were very good.

This hotel needs and urgent reburbishment. The best part is the recepcion which is excellent, I cannot criticise the staff, but we had a breakfast on arrival when the buffett had been cleared about, we got some cold scrambled eggs a bowl of fruit and got charged 52000 Colombian pesos, when I complained they said we will do something in your next stay. Sorry señores there wont be a "next stay " !!!!, very disappointed with the hotel in general, it was probably ok 10 years ago. I cannot recommend the hotel in its present state.

Hotel staff did not care that the wake up system was not working, I almost missed my flight and they did not seen to care, plus kept on asking the same non-sense questions over and over again after I had answered what they were asking, seemed like they were not paying attention nor willing to understand the reason they have a job in the first place, and that is because there are business travelers such as myself. I do not think I will ever stay again at that hotel.

Instalaciones y atención óptimos

La música de la Terraza.

Buen hotel, personal atento y dedicado. Magnífico desayuno.

El parqueadero es bastante incómodo.

El nuevo buffet de desayuno

Falta un toque de profesionalismo al personal del restaurante

Excelente ubicación para desplazarse en Bucaramanga y conocer esta linda ciudad.

La piscina es pequeña y está ubicada frente al restaurante que se utiliza para desayunar pero por lo demás muy bien!

Los porteros son excelente!

Cuando llegue faltaban las toallas en el baño, no sabia hasta me novia ya se baño.

La amabilidad de su personal.La facilidad de uso de parqueo de vehiculos.

todo muy bien

Buen desayuno, ubicación, amabilidad...

Me tocó unanocheruidosa en los alrededores

Es un Hotel muy clásico pero muy bonito y su ubicación me parece buena, el personal es muy atento

el tema del agua en el baño, siempre y en todas las llaves salía muuuy caliente.

la situacion del hotel , el personal,

los restaurantes mal servico y la carme en mal estado .

todo

su excelente atenciÓN Y colaboraciÓN con el huÉsped

Es uno de los mejores hoteles de Bucaramanga y cuenta con un servicio excelente.

El desayuno muy bueno

Los baños ya son muy viejos y se nota, falla la ducha

las habitaciones

pocos servicios

La atencion del front desk y los botones es muy buena. Teniamos un matrimonio y nos ayudaron consiguiendo un estilista que vino al hotel. Nuestro vuelo salia por la noche y nos guardaron las maletas sin problema.

Llamamos para ver si nos recogian en el aerop y ellos no ofrecen ni recomiendan quien pueda prestar el servicio El buffete del desayuno no era tan variado