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Calle Cochera de Hobo # 38 - 27, San Diego, 130001 Cartagena de Indias, Colombia – Show map
Excellent location – rated 9.5/10! (score from 132 reviews)
Rated by guests after their stay at El Genoves Hostal.
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132 verified reviews
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El Genoves Hostal's staff speaks: Spanish, English
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Outdoor Pool (all year), Grounds
Food & Drink
WiFi is available in all areas and is free of charge.
No parking available.
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children cannot be accommodated at the hotel.
All adults are charged 100 % of the room stay per night per person when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
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Based on 132 reviews
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Featuring an outdoor swimming pool, hammocks, and a garden, this hostel features a common kitchen and BBQ facilities, and a large terrace with splendid panoramic city views.
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Arsenal offers elegantly decorated rooms with free Wi-Fi in the tourist Gethsemane district of Cartagena de Indias. Guests can treat themselves to a massage session and enjoy complimentary local...
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Quiet, clean, great bathrooms. Staff went above and beyond to help make travel arrangements and give us information on the city.
The staff are amazing and very helpfull! Te location ia great just among all the good reataurants and beautifull streets! Its very quiet and pleasant To be there!
The receptionist Andres was such a nice guy and so helpful. The swimming pool, in spite of being small, was a gift in such hot weather.
The man who was working there in the night shift wasnt very nice and answered the door at night as if I was bothering his sleep.
El Genoves is a very friendly place in one of the cutest streets of Cartagena. It's really laid back, with very friendly staff. You can really see the love that is put in the hostel. A nice place for backpackers, but the double room is also definitely recommendable for couples or families.
This place is clean, affordable, and the location is unbeatable. But the best part of our experience was Andres, the new reception guy, who was incredibly helpful in our efforts to plan a trip out to Playa Blanca. He didn't do it just because it was his job, but because he genuinely likes helping people. That's the kind of experience that keeps bringing customers back. If you are reading this review, Andres, you're welcome to come visit us in DC anytime. Thanks again!
My only one gripe with the place was their policy to switch on the a/c was only between 10 pm and 10 am. Cartagena is ridiculously hot and humid, so we were sweating our butts off for most of the day. Other than that, great place to stay!
It has a perfect location, the same street of hotels that cost U$180,00 per night and include a nice swimming pool. The reception guy is friendly and really helpful! He woke up to call me a cab at 5am and also gave me good ideas about what to do in Cartagena! Travelers from Europe, Australia and North America are common there! It was a nice surprise to me!
Perfect location in the center of the old town. Nice and helpful staff. Very nice to have the pool, even though it was very small.
The room has air conditioning, but the one unit for a 12 bed dorm didn't really keep it cool. It is also only on from 10pm to 10am, so there is no cool place to relax during the day.
Location - that's pretty much the only good thing about this hostel. However I don't recommend it, there are tons of much better hostels around it, even 4-5 stars good hotels for the same price.
We stayed at the 3 beds room - Too expensive for what they offer - Pictures are deceiving (trust me) - Wifi is poor at least you're on the first floor near the front desk - Air conditioning definitively does not work well (it's old) and doesn't get cold enough for a city like Cartagena - We stayed for three nights and the room was never cleaned! - The swimming pool is tiny and not much used for it is located right in the middle of where everybody passes by, the kitchen, and the first floor rooms. - There's only one small table to have breakfast for the whole hostel - No microwave!!! - The customer service is awful, the young guy with green/blue eyes is not kind at all and does know nothing about what to do in Cartagena, tours in the city or directions; not to mention he doesn't resolve anything. Don't recommend it at all.
The moment I arrived, I was told there is no bed at all because some not-in-time website update. I don't know if it's true. But I have not received any email notification or phone call before. The receptionist recommand a nearby hostal and disappear, turns out the hostal is not good and I need to move again the next day.
The location and interior design is nice.
The staff seems to be tired of tourists, not very friendly and helpful. Confusion, whom get's free breakfast (private rooms). Little space for breakfast (one table).
Cleanliness, breakfast, quiet, beautiful.
The place io beautiful and the only hostal with a pool in the center!
The staff were alright, but the bathrooms ran out of toilet paper everyday and we're not filled, they were quite filthy even though they were beautiful.
Just the fact they don't let the air condition on after 10 A.M. And Cartagena is incredibly hot!
The hostal is in a great location, very clean and reliable wifi. The staff is great and it is really helpful that one of the receptionists speaks english so that anglophone travellers are able to communicate. The staff are also very friendly, accommodating, and helpful. Overall a great place to stay while in Cartagena!
The location, room amenities , and cleanliness are impeccable. Wifi is very reliable provided your room in located on the bottom floor. Breakfast is very basic (coffee, toast and jam, cereal and milk), but it is all you really need.
The staff can, at times, be abrasive. The guardian doesn't speak english so it can be difficult to communicate any needs you may have.
Loved the pool and the relaxed atmosphere it was in a good location also
the beds where the only bad point and only because as someone who is tall I found it uncomfortable to try and sit up on them without banging my head the bunks where just too low
Great location in the old town.
4-bed dorm is a bit compact.
Perfect location, clean, comfortable and nice little pool.
They offer two breakfasts. A deluxe breakfast if you are staying in a private room and a regular breakfast if you stay in a dorm. This was not explained well to everyone so it created some confusion at breakfast. I would suggest clearly explaining this at check in.
Very nice common spaces inside the hostel,helpful personel, good ubication-within the beatiful San Diego quarter.nice coffe for breakfast.
Breakfasts for dormitories are different from.those staying in private rooms.
Location great, in the heart of the walled city but on a quiet street. Clean, good wifi, comfy beds. Would stay again but only if 4 bed dorm available.
12 bed dorm claustrophobic, about 40cm between bunks. Aircon on 8pm-8am but insufficient for room, if you are not near it you will be hot, when turned off room heats up rapidly! Pool more of an ornimental water feature, good for dangling your feet in though, communal areas can get crowded.
The hostel is very close to the Plaza San Diego and all that Cartagena has to offer. The staff speaks virtually no English but was friendly and helpful. My king room had good ac though the walk up a narrow stairwell is not for everyone. Recommended.
Wifi iffy. No hot water in the showers though the cool water was refreshing. Breakfast is meager and sometimes non existant.
Super clean and quiet in an excellent location.
Excellent location in a quiet st in the old city
The staff were a little grumpy, but nothing too serious
It is clean and tidy, they accept credit card, location is convenient. One of the staff (young male) is helpful and friendly.
The staff is generally lazy and don't smile (except the young man). Told the staff that the door handle to my room was broken but only fixed 24 hours later. The breakfast was not prepared, not even hot water to make coffee, while staff were sleeping till 8am. One night the reception was turned into a hair saloon by the receptionist (after she finished work) band her friends for 2 hours, leaving no space for hostel guests to sit to use the internet, and they just ignored you when you asked if they can make some rooms for guests to sit.
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