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Newest reviews for Irotama Resort

  • Jairo
      Colombia
    August 26, 2014

    nothing

    the location is next to the airport and coal port , which clearly creates a very contaminated area to rest. the property has a very poor access road making this difficult to enter.

    5.8

  • Patrick
      France
    August 5, 2014

    Quality of room even if building is not recent. Location on the beach. Quiet at night. Excellent free spa (sauna, turk bath, jaccuzy). Shuttle to the airport.

    Looks like a factory. You are not considered as a customer, by the staff who doen't look really motivated (reception, buffet restaurant and coco bar). Complexity of the organisation. Difficult to know where are the services (restaurants, reception) and which one are opened. Hotel more adapted for colombians people rather than foreigners.

    6.3

  • Anonymous
      United States of America
    July 15, 2014

    Great overall feel the pool and the service is excellent.

    The ocean is a bit dirty...seemed to have had a coal spill or something about a year ago and the water is still contaminated. The food at the resort is decent at best with the only exception being breakfast

    9.2

  • David
      United States of America
    March 11, 2014

    Everything!! The staff, the service, the room (large!), the pools, the beach, the smiles from everyone, THE FOOD, even the prices for the food were very reasonable (I was surprised especially for the quality). The drivers who tood us from and to the airport (for free by the way) and to downtown Santa Marta (free too) were extremely courteous and very helpful with all our kids/baby stuff. All in all I was very surprised by Santa Marta but ESPECIALLY by this resort. I read many review about Irotama as well as MANY others and decided on this one. If we make it back to Santa Marta (maybe in May or June) we would definitely stay here again, and I am not the type of traveler that stays in the same place twice. For a family with a 3 year old and a 5 month old, my wife and I loved Irotama.

    The only thing was at check out we they asked up for our keys (plastic card ones) and we could only find one of them. They were going to charge us 8,000 pesos for it so we literally dug through our entire luggage (lots for a famiy) and did find it. I just thought it was unusual because most hotels don't even ask for them. Not a big deal but I'm cheap, so....

    10

  • Marco
      Colombia
    March 6, 2014

    Everything was excellent.

    10

  • Maria
      United Kingdom
    March 1, 2014

    Irotama del mar was comfortable,we eat at the buffet restaurant which was good when you have young children,staff there were helpful throughout our stay

    I was charged lots more than I agree in my booking but the fault seems to be with bookings.com, I could have booked direct with the hotel but it requires a deposit by bank transfer which is expensive from the UK. the wi-fi was intermittent and unreliable but when I left they were improving it

    6.7

  • Vincent
      Belgium
    February 3, 2014

    Very good staff, always helping and making you feel welcome. Thanks to Diana at the buffet, your smile during breakfast made my day! Nice pool, beautiful beach!

    No free Wifi

    9.6

  • Ricardo
      Brazil
    February 3, 2014

    The hotel is very big, there are some kind of accommodations, but the location is great, right at the beach, with palm trees and trees to give you shadow when you are at the beach. The food is the thing we didn't like. The room was nice, in fact we stayed at a villa, with 2 rooms, so we had space at ease. I found some cockroaches (cucarachas) in the room, Maybe because of the heat and the vegetation around the building, but but even so, they should put insecticide in place with frequency! The bed was great, huge, very comfy!

    We didn't like the food at all, there are some restaurants at the hotel, but we didn't find any of them good at all. Luckily we were not in the all inclusive system!

    8.3

  • Sebastián
      Colombia
    February 2, 2014

    The hotel needs urgent renovation. The lobby, rooms and other areas haven't been touched in 20 years. For more than 600 usd a night you expect luxury and great service but that's not the case.

    4.6

  • Dennis
      United States of America
    December 14, 2013

    The Staff was very nice and helpful. Very few spoke English. The common areas were clean and well kept. The beach was very nice and the whole resort was very safe and secure.

    The beds were terrible, it was so uncomfortable that I needed to get massages to work out the pain. On the last night they booked a party by the pool with live music. I have been to quieter rock concerts, it lasted until 2 am. Not even an apology was given, the manager when checking out was too busy to talk with me. I have travelled extensively and have never seen anything like this. I was very disappointed.

    5

  • Anonymous
      Austria
    November 11, 2013

    Bedroom confort Locations (beach access, swimming pools)

    Meals (quality and price)

    8.5

  • Anonymous
      Colombia
    October 29, 2013

    Irotama has always beena very welcoming resort loacation, it is well suited for family travel as it offers all the opportunities that families need to enjoy a beachside vacation. activities for the kids and adults alike. The setting is lovely and the surroundings and grounds of the hotel are really well kept and beautiful.

    The hotel has been around for a while now, and while the newer venues such as the towers and the corresponding apartments in them are probably much more modern and up to current stylings, the older room offerings like the villas in which we stayed have been barely kept up to date with the age clearly showing. Most noticibly in the bathrooms that were cramped, old and look like they have not been given a decent remodel in years.

    6.3

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