Difficult communication if one doesn't speak Spanish. The two (!) employees have incredibly long working hours and seem under pressure from the patronne who is mainly there in the mornings, a bit overly keen to please. If you want an extra blanket you have to request it. Breakfast totally chaotic and unorganised, no self service. No mineral water availablein the house, barking dogs next door and loud music from neigbourhood really bad until around 22h. One can hear every sound inside the hotel too. My nightgown got taken away by mistake (due to some misunderstanding, staff changed all our unpacked stuff to another room when we were out, without informing us first) and it took a lot of convincing to make them believe (only one person speaks English) it was true, but finally they found and returned it.
Fantastic view from room and breakfast terrace over the mountains and valley of Cocora, large (hard if you like that) beds, good shower, a bit apart from the center of village (but includes quite a steep walk of about 15 minutes). Very clean. Individually very different rooms, be careful which one you choose.
Staff, once they understood a request, keen to please.