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Score from 91 reviews Excellent 8.9/10

Newest reviews for Hotel SmartSuites Royal Barranquilla

  • Anonymous
      Mexico
    August 26, 2014

    location is excellent, friendly and efficient staff. Attention to fine details.

    9.2

  • Anonymous
      United States of America
    August 13, 2014

    Staff are very courteous and willing to help you all the time, a big A for them. Thanks!

    Mold in bathrooms look very disgusting and give a bad and wrong appreciation about the entire hotel, I think they should put a little more effort to keep bathrooms spotless in order to people feel safe in them. Breakfast should have more choices.

    7.5

  • Anonymous
      Colombia
    August 10, 2014

    The staff was excellent. Nice place. Well located.

    The food at the restaurant was normal. Not any special. The rice was too heat at the serving. The fish was too cold.

    9.6

  • Anonymous
      United States of America
    August 2, 2014

    Great location close to very busy street with restaurants. Mostly chains and fast food though.

    10

  • Jose
      Colombia
    July 22, 2014

    Location

    9.6

  • Antonio
      Colombia
    July 22, 2014

    The people, service and facilities

    No comments

    8.3

  • Shane
      Australia
    July 11, 2014

    Location (close to excellent restaurants and a good area), most staff, the room was well apportioned and the facilities are second to none.

    The checkout was painful. I was charged for mini bar items I did not consume - it took at least half an hour to check out which was both ineffective and inefficient. It made for a very frustrating and stressful experience especially when I had a flight to catch. I really didn't appreciate being charged for items I did not consume and this will make me think twice before staying here again. Be warned to check and double check your bills.

    8.3

  • Peter
      Curaçao
    July 3, 2014

    Location Staff

    No Wifi in certain parts of the room (where the desk was) so we had to change room as I still had to work but as there was no room available straight away we had to wait untill the second night. Had ants on the room . When ordering room service the only had a few dishes available from the entire menu. Hotel bar was closed two from the three nights we where there. Certainly not a five star hotel and certainly not worth 130 USD per night!!

    5.4

  • Jorge
      Portugal
    April 25, 2014

    Hotel workers were amazing, forthcoming with their help on anything. Laundry service was not perfect but upon my complaint I was not charged for the service. Michele's beautiful smile is a staple of the reception.

    9.2

  • Frank
      Denmark
    April 21, 2014

    Clean rooms Good location for restaurants.

    No baby bed at the hotel. Very slow to serve coffee at breakfast. No pool at all. The one they have is not big enough for a dog.

    6.3

  • Anonymous
      Colombia
    April 18, 2014

    Location and general aspects such as room service were great

    The bathrooms should have a bit more privacy, taking a shower gets weird at times

    9.6

  • Loïc
      Canada
    March 7, 2014

    While the staff was otherwise excellent, the service at the reception wasn't so good, especially since they tried to place us in a room of lower comfort then what we booked.

    7.5

  • Carlos
      Colombia
    February 24, 2014

    The breakfast was excellent and overall the service was triple aaa

    That i didnt stay longer

    10

  • Noboru
      Colombia
    February 13, 2014

    Good Location. Very friendly and helpful bellboys. When arrived I was sirved watermelon juice in the reception. Black-out curtain works well to screen strong sunshine.

    Very dark bathroom. There is only one but dark lamp. Hand washing is next to bed, not inside the bathroom. Very slow check-in, more than 5 minutes, though the guest was only me. The nomal rate is comparatively expensive to this kind of hotel in the same area.

    7.9

  • Jose
      Colombia
    January 23, 2014

    Location is great and the staff is very friendly

    The pool is too small

    9.2

  • Darren
      Australia
    January 22, 2014

    Friendly staff (some of whom speak English) offering a good level of service at this modern, well equipped hotel in the nicest neighbourhood in the city.

    The rooftop pool is very small. Not big enough to swim in.

    10

  • Anonymous
      United Kingdom
    January 10, 2014

    Pool, hot bath, and fitness facilities are nearly useless

    6.7

  • Sanjay
      Canada
    December 16, 2013

    The breakfast was good, lobby is nice, english speaking staff, the bar is good indoor and out. The area is excellent. Gym are is nice.

    There were insects in my room on all the counters crawling around. The pool is not a pool. It is horrible, tiny tiny tiny. Should not be called a pool. sorry.

    5.8

  • Anonymous
      United States of America
    December 5, 2013

    Very friendly and English Speaking staffs with big smiles. Clean and quite stay. Location was perfect. I was happy to stay this hotel and you would not be disappointed.

    I really don't have any.

    10

  • Anonymous
      United States of America
    December 5, 2013

    Location was great; Safe and all the restaurants are there. Hotels are very modern and comfortable. Staffs were very friendly and a lot of them speak English well. That was such a plus. One of best good hotel experience at Colombia.

    Pool was very small and hot tub has a cold water. Except these minor things, I really don't have anything negatives.

    9.6

  • Michael
      United States of America
    October 30, 2013

    The suite was unbelievable especially for the price and had floor to ceiling windows with a remote controlled window shade. They also allowed us to use the rooftop with a small pool and jacuzzi all night long and we had a fantastic time! The view was amazing at night as well as in the day and we had a wonderful overall experience. Breakfast was superior to most other hotels in the area as well. I have lived here for a few years and have yet to enjoy myself to that extent at other hotels.

    At check-in we were offered something to drink on arrival and were promptly followed to the room and charged a hefty price for it. They should make it clear that we were buying drinks and not being offered a welcome token for our 3 year wedding anniversary.

    9.6

  • Anonymous
      United States of America
    August 21, 2013

    friendly staff

    breakfast buffet

    6.7

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