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Estelar Grand Playa Manzanillo Cartagena by Occidental-All inclusive

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Newest reviews for Sonesta Hotel Cartagena

  • Giovanni
    August 20, 2014

    The room was very good, and the staff at the front desk.

    The beach seems somewhat deserted


  • William
      United States of America
    August 5, 2014

    Staff was very professional


  • Anonymous
    July 30, 2014

    Very good


  • Thomas
    July 23, 2014

    Nice hotel, located at the beach, very nice outdoor pool area


  • Andres
    April 23, 2014

    Good breakfast

    Bad cleanliness


  • Diana
    February 27, 2014

    The breakfast was delicious


  • Kenneth
      United States of America
    February 25, 2014

    I liked everything!

    While trying to shower in my room, the water pressure was really low. Also, this was my third trip to Cartagena. I thought the beach was private. As soon as I went through the security gate, there were venders harassing me and my girlfriend. This was the main reason why I didn't choose a hotel in BocaGrande!


  • Robert
      United States of America
    January 13, 2014

    This place sucked


  • Charles
      United States of America
    January 4, 2014

    The hotel is located directly on the beach and has three swimming pools. The breakfast buffet was excellent and offered a vast variety of foods and beverages.The hotel has multiple buildings and is a nice property.

    The hotel staff performance was inconsistent ; some staff members seemed to be efficient workers and competent.Others seemed to be poorly trained and not sure of what to do.The hotel is not close to the city center.It is on an isolated isthmus and there are no stores nearby.My room, #414, had a malfunctioning air conditioning thermostat.The room was either too cold or too hot all of the time.The floors are slick tile and very slippery in the hotel room.bathroom,and balcony making it easy to fall .On the north side of the hotel there is a cluster of shanty shacks inhabited by locals.They played loud music,burned fires at night ( creating smoky air),were loud,screamed a lot, and were habitual nuisances.Sometimes when purchasing drinks from the waiters at poolside the wait staff charged different prices for the same drink ( probably price gouging and pocketing some extra money was involved).Guests need to be on guard at all times because there are constant possibilities for dysfunction while staying at this hotel .


  • Dennis
      United States of America
    December 18, 2013

    The pool was nice.

    The breakfast was predictable and mundane. The design of the hotel was like the breakfast. The construction was poor. The location was poor. Construction on one side and low income housing on the other. Definitely wools not recommend this property.


  • Ronald
      United States of America
    November 14, 2013

    We liked the location. Ask for a ocean view.


  • Daniel
    November 1, 2013

    very clean, good facilities and value for money. Kind staff, very close to the Airport. The view from the rooms is awesome


  • Michelle
    August 20, 2013

    Room service was fast and efficient. Rooms were nice and clean. Great beds.

    The view in our room was horrible. A lot of junk and rubbish outside the windows. It was of the lake/swamp. They could have given us ocean view but that end seemed to be under construction. But no one told us that. The food was very plain. No toast or bread for breakfast. The check in was very slow and didn't seem to know what they were doing.


  • Anonymous
    July 28, 2013

    The staff was great!!! The hotel is really good.


  • Juan
    July 7, 2013

    It's close to the best beach at Cartagena. The view from the room was beautiful.

    The waiter at the swimming pool didn't give a nice service. He seemed to be bored with his job. They ask for a lot of money if you want to drink something that you didn't buy inside the hotel.


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