I thought it was absurd that EVERYTHING in the room came with a charge, when I take a 3 night trip, I don't expect to have to pay for shampoo and soap or toothpaste, things that are customarily free even at cheap motels in the US. The Wi-Fi signal was weak and unreliable. The towels were on the cheap side for a "luxury" hotel, I expected soft and fluffy and got sandpaper instead. I asked for ice on Thursday night, with an event going on in the rooftop, it took 3 calls and over an hour for a bucket of ice. My toilet seat was loose, after 2 calls to maintenance, I tightened it myself. The breakfast buffet clearly is not important to the hotel as its one of the worst I have seen. A couple of plates of cut fruit, cold bread that was not fresh, some cheese and ham. And an omelet station.. Not very luxurious, not impressed.
I loved the location, the appearance of the hotel, the staff was great, would have gave them a great rating had they spoke English. The room was very nice, I got a deluxe with a Jacuzzi. Great bed and blackout curtains a big plus. 1pm checkout was also very nice. Great coffee, as I expected.