눉While some of the rooms in this hotel were really great, the variance among the rooms was quite noticeable. One striking difference was the lack of external windows in many rooms (which had just inner windows facing the corridors of the hotel), so this is something that you should take into account if you are likely to be bothered by.
A rather unusual incident occurred one night when I arrived late and checked in around 9pm ot 10pm, there were just a few rooms available I was assigned a not so great room (located at the very far end of the first floor). The furniture there was badly maintained and I injured myself while trying to lock the window, and then I almost injured myself again from a sharp bolt at the corner of the bed. The guy at the reception during the evening shift said that he couldn't upgrade me to a better room so that's where I stayed, but on the next day when I told the other lady at the reception about it she compensated me with a particularly bright and spacious room on my next stay.
Regarding facilities, one thing that I didn't like was that unlike other hotels you can't leave your luggage for more than a few hours unless you have a paid or committed reservation for a later date. They are quite strict on this, and I saw other guests complaining about it as well. As for the laundry service (12$ for a small bag up to several KG), it worked well, but personally I'd rather have the option of doing it myself in my free time with a laundromat (and without filling a lengthy form), which again is something that some hotels offer.
A minor odd thing (which also explains why I couldn't say which room was the problematic one, or which room was the best one) is that all the rooms only have names of flowers - in Spanish, naturally - instead of (or in addition to) numbers / floors.
눇This magnificent hotel, formerly a huge private mansion, is situated just close enough to the center of the city, yet in an area which is safe to walk around and is well lit - making it the perfect choice for spending a few nights in San José.
I stayed here several times during my trip to Costa Rica (it was my favorite hotel in San José), and even though not all rooms are of the same quality, all in all the hotel was a pleasant experience and was much better from inside compared to how it looks from the outside.
The staff was mostly professional, friendly and helpful.