The rooms are very clean and nice, good quality bedding and towels. Wood floors, large bathroom, two little private decks (one in front, one behind). The WiFi was good in all locations. On check in we had been assigned a location next to the lobby. I asked Joselyn if she could help us to find a quieter location and she changed it for us. Breakfast is wonderful: fresh fruit and made to order eggs in a gorgeous restaurant open to a beautiful garden with the volcano behind. We only ate dinner in the restaurant once, the food was fine, but we preferred to try the many awesome restaurants in town. I broke my foot while there and the staff at the front desk were SO kind and helped me phone doctors, hospitals, etch. (thank you Robert!!).
Don't be put off by the long driveway if you have a car. Its only 5 minutes to town and the driveway makes for a pretty drive.
All the staff here are great, bartender, waiters, housekeepers, front desk... very friendly and professional.
Another note: instead of going to a more expensive spa, we got massages at a little place across the street from the plaza next to the pizza place. Best massage I've ever had!!
There were only two minor negatives. One is that the room was very dark (low-light bulbs) so if you are a reader, it is a bit dim inside. Secondly, I did not like that the windows do not open.