The facilities are beautifully designed and landscaped, especially given the steep hill location.
The staff were overwhelmingly helpful and pleasant, reminded me of the high level of service on a cruise ship.
We had dinner and the free breakfast. The breakfast buffet was well laid out, with ample supply of fruit, breads, cheese, meat, rice/beans, coffee/juice and eggs freshly made to order. The dinner was overpriced frankly, $16 for spaghetti bolonaise, and $14 for ricotta/spinach ravioli - however the portions were decent and all was very tasty.
The location of the hotel is difficult to find, as the signs on the main road are small and partially hidden by foliage. The hotel is about 1km off the main road through Manuel Antonio. Built on a steep hill, this facility is definitely not great for people with limited mobility as was the case with my Mom who was recovering from a broken ankle, therefore required use of the golf cart to transport us our room to/from the restaurant and pool.
The bed was as hard and about as comfortable as I imagine a park bench would be. It actually "hurt" to lay in bed.
The bathroom although spacious and beautiful was almost completely wet after use of the shower which is not enclosed. The bathroom door is a "shutter" design and provides no sound privacy.
There were 2 bathrobes in the closet, one of which had a 4-inch hole around the right sleeve. What?
There was a coffee maker with coffee pouch and 2 mugs, however no creamer/sugar and we don't drink it black so had to pass.
The room had a "garden" view, which was really a view of a nicely trimmed hedge and a palm tree, actually no flowers or garden. I have a lovely trimmed hedge and palm tree at home so this view was very disappointing.