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Newest reviews for Shana Hotel & Residence

  • Anonymous
    August 23, 2014

    - the receptionist tried his best and was good! - cleaning lady, lovely nice and helpfull -guys with the golf carritos also friendly. - pool is nice and view is really really beautiful - girl at he bar, nice and helpfull. - decoration is nice and special (Just that there is a lot to learn and to earn stars and high rates)

    -Price quality is def. Not reasonable -'Restaurant' extremely expensive, it takes more to have a hotel restaurant than just a cook in the kitchen. -Atmosfere in general feels strange, cannot explain (Staff is unsatisfied or so? some of the staff def. does not like kids, it is a shame to notice more than 1 time,) . -breakfast poor (again for this price, deceptive) - does not earn the stars - i agree with the girl who wrote about the Spa girls, does not look professional. -no wifi in the rooms.


  • Jacques
    August 19, 2014

    Breakfast was terrible Staff was not friendly Price was far far too high for value you get


  • Sandrine
    August 12, 2014

    Nice rooms but no view Very nice massage Fantastic view on Manuel Antonio from the main public areas

    Too much building No view from the rooms Poor wifi connection


  • Nicole
    July 17, 2014

    The staff was very friendly and helpful, the room was clean and confortable and the breakfast was pretty good. The facilities are very nice and the view from our room was priceless!

    You can't really get anywhere by walking, you have to take a taxi to the beach/village and it's 10$ for each ride so it adds up fast.


  • Kailey
      United States of America
    June 2, 2014

    The Shana hotel was everything we hoped it would be for our honeymoon. Gorgeous views and sunsets, great pool, food, and helpful friendly staff. The room was so gorgeous I didn't want to go home!

    We read a review that the bed was hard and indeed we found this to be true. It is also a little farther away from restaurants and the main part of Manuel Antonio, so we ended up taking cabs more than we thought we would need to. In hindsight we wished we had rented a car.


  • Anonymous
    April 28, 2014

    It's a real pity that we stayed there only one night, and really only that. We had badly planned our trip and we just arrived there around 4 pm (due to Easter traffic), completely exhausted and had to leave the next morning. The excellent sense of humour and incredible liveliness of Rebecca (working at the reception) really made our day :). The hotel gave the best impression: it's very well kept, has beautiful views from the balconies, the rooms and bathrooms are extremely modern with great quality toiletries (and the rain shower was huge). It has all the comfort you need (of course, it was also the most expensive hotel we stayed in in Costa Rica, but this one might be the one you would like to pay for). The Biesantz beach is just 5 min walk in the forest, it's small, but very nice. Had no chance to taste the breakfast, as we left very early, but something tells me it could have been very good.

    The only negative thing: the hotel could better indicate how to arrive there, at first try we missed the road and ended up at Manuel Antonio. With the level of exhaustion we were at, I would have preferred to avoid it.


  • Anonymous
    April 27, 2014

    The staff were great The location of the hotel The nearby beach

    The breakfast is very minimal WiFi is poor at some places


  • Suzanne
      United States of America
    April 18, 2014

    The size of the room and having a refrigerator that we could put our food/water in. The pool was great we went for a swim every evening we were there. The property was very clean and well maintained. Security people were on the premises 24 hours/day. Rebecca and Maria were especially helpful; making reservations, calling taxis, answering questions, they went the extra mile for us!

    Not being able to walk to restaurants and shops. We had to take a taxi everywhere. Hard lounge chairs around the pool, and very few. There weren't any fans in the lounge/bar/dining area which made it quite hot and stuffy. It would be an enjoyable place to have a drink if there was a bit of a breeze. Drink prices are outrageous. No lounge chairs/umbrellas on the beach.


  • Marvin
      United States of America
    April 12, 2014

    The matrix was too hard. It was terrible


  • Christine
      Costa Rica
    April 1, 2014

    The pool and the staff.

    Housekeeping was not as good as it should have been.


  • Anonymous
      Costa Rica
    April 1, 2014


    Gecko in our room along with dead insects. When I brought the issue to their attention, the staff laughed at me and asked, "do you realize where you are?". Unacceptable for the price!!! We moved to another room and had water leak out of the light fixture all night. Called front desk at 11p to alert them and the person didn't speak English so we had to take the trash can and put it under the leak. By morning, the bucket was full of water and you could see the leak in the ceiling (it was obvious this isn't the first time this has occurred). But instead of "fixing" the leak, the ceiling was patched. They offered to upgrade us to another room for the next night but we refused. Do not waste your money at this resort. Especially for the $350+/night price tag. Pool is extremely small. And their "private beach" is not private. They credited our card for the night that we didn't stay but we are currently disputing the cost of the night we had water leaking from the ceiling, making the second bed unusable. This was the WORST hotel we stayed at during our 2 week trip to Costa Rica. Do not waste your money!!


  • Janice
      United States of America
    March 14, 2014

    Beautiful pool!! Wait staff in the restaurant very nice.

    When we entered our room, we noticed it wasn't very cool, so we asked for someone to check our air conditioning. The gentleman, who checked it said 19 C is as low as it goes, so we accepted that but realized when we got to another hotel with 19 C that it wasn't 19 at all at Shana because we had sweat in our room at Shana the whole time we were there. Also, we complained that the stool didn't flush properly. It would take 4 or 5 flushes and even that didn't do the job sufficiently. Then when we checked out, they had overcharged us. We had originally made a reservation for 4 nights but had changed it to 3 well within the modify/cancel period. When I brought it to their attention with our changed reservation copy that the charge was only supposed to be for 3 nights, the gentleman at the desk said at the time their computers were down, and he couldn't make the change immediately but said he would put the refund through later that day. However, that did NOT happen. In fact, booking has had to make many contacts with them before they, now a month later, finally made the adjustment. We were very disappointed in the way they handled this situation and certainly will not recommend them to anyone else.


  • Pavel
      United States of America
    March 1, 2014

    Stuff is very nice. Modern very comfortable rooms with great view to the ocean and jungle. Very quiet and relaxing atmosphere. Short drive to national park. Nice breakfast.

    TV quality is awful Internet in the room didn't work during whole our stay. No access to the beach.


  • Curtis
      United States of America
    February 13, 2014

    Great staff. The General Manager and the hostess Rebecca were amazing. They took care of us from the minute we arrived to the minute we left. Great rooms. Very modern Very peaceful and quiet.

    Food is a bit pricey Wifi is a bit choppy


  • Anonymous
      United States of America
    February 13, 2014

    The facility was beautiful.Rooms are very spacious. The staff made a huge effort to be accommodating and helpful. The infinity pool is beautifyl. The breakfast was included until 10AM and was extremely fresh and tasty.

    The pool could use 2-3 more lounge chairs and umbrellas. The hot tub was cold the entire time. The Wi-fi reception was sketchy. You had to take a cab to go just about anywhere in Manuel Antonio.


  • Alexander
    February 10, 2014

    - Amazing location - Beautiful hotel - Friendly and helpful staff - Clean rooms

    - Expensive hotel. And on top of the already quite high price, they will charge you extra for small things. For ex: breakfast is included, but if you ask for even 1 extra slice of pine apple, you have to pay extra. The hotel is 500m away from the main road (uphill). Instead of helping you with transport, they charge you 10 us dollar (20 us dollar for return) for a 2 min ride. In general, the service in this hotel is actually good, but could do so much better if they would help you with those small things instead of trying to make more money out of you. - Restaurant is overpriced (just go into town - you'll probably have better food for a lower price).


  • Paula
    February 3, 2014

    Bathroom Bedroom furnishings Breakfast View

    Head receptionist too gushy Balcony small Waiter and waitresses dour, really inefficient, and uninterested in their job


  • Sophie
      Costa Rica
    January 28, 2014

    Beautiful hotel. Great pool and open until late. Would have liked more umbrellas for shade. They were limited. The staff are very welcoming and friendly. Great location for the beach but not for getting to the main street, restaurants etc. Taxi's seem to increase their rate as soon as they pick you up or take to to Shana! Amazing shower! Happy hour cocktails!

    One experience with a member of staff. We asked for help trying to book transport for the airport. We wanted to get an interbus but she insisted that we shouldn't and that we should get a private taxi, she could get us a good rate! (Not it was $147). She also insisted that they would pick us up very early and it would take too long. We knew interbus was about $100. She said she couldn't find an interbus route online. We looked ourselves in the end and it was very straight forward and we booked on line. They picked us up at 8:30am from Shana Hotel and it took about 21/2 hours to be dropped off at the airport! It was obvious she wanted us to use her friend/family taxi driver. The wi-fi wasn't very reliable and didn't work in my room at all. price of taxi Price of food. I only ate their once. $20 for a chicken and avocado salad and a diet coke!! It was very nice, but ridiculous price! Both nights we were there the restaurant and bar was dead! We were the only people at the bar. Didn't eat at restaurant as too expensive. Didn't look like anyone else ate there either!


  • Charlotte
      United Kingdom
    January 13, 2014

    Service was excellent- some of the best we have had, nice pool and lovely comfortable fresh white rooms. Breakfast and restaurant was good too

    You need a car, or its a $10 taxi ride whenever you want to leave the hotel.


  • Julie
      United Kingdom
    January 12, 2014

    Everything was great especially the friendliness and helpfulness of the staff. Everyone was very professional, always dressed immaculately, smiling and polite. The hotel was beautifully clean and the gardens and surrounding areas perfectly maintained. Breakfast was good and served individually at the table (not buffet style). I would recommend the Shana Hotel without hesitation.

    Nothing, everything was great.


  • Anonymous
      United States of America
    December 19, 2013

    Nothing. I left this hotel after the first day.

    I arrived at the Shana Hotel after traveling for 8 hours and was very disappointed to be shown to a room that did not meet the description of the room I booked on The room I was in was in a separate building from the restaurant and reception, and you have to climb up a very steep hill to get to back to the main building. The all white decor shown on the website does not look nice in person. This is not a luxury hotel like they try to advertise. The all white decor looked very cheap and dingy up close. You cannot see the ocean from the hotel, which is also not clear from the pictures. There are even some rooms that are partially underground with only small windows near the ceiling! When I realized I was not in the room I booked, I went back to reception to ask to move. They told me the room I thought I had booked was in fact open, but they were going to charge me an extra $75 per night to move. The manager was extremely rude to me and I felt like he was attacking me and saying that it was my mistake that I must have chosen the wrong room on I use all the time and have never had this problem. I was traveling alone as a single woman and had a very long journey. I travel all the time, and usually a manager would at least agree to upgrade me for free for one night, and just call it a misunderstanding. This man was very confrontational with me and so rude that I cancelled the rest of my reservation after one night and left. The pictures on are very misleading from what you actually get at the Shana. I moved to La Mansion Inn just a few doors away and it was a much nicer hotel for a lower rate.


  • Christian
    December 3, 2013

    - very good hotel - stylish, nice bathrooms and good views

    - the pool side furniture seems to stay out in the rain thus it looks a bit dirty


  • Barbara
      United States of America
    October 22, 2013

    The space, the restaurant was good food...relaxed service (which is fine if u have no travel connections). Very attentive staff...Bella and Flores at front especially helpful. The room setting was magnificent..great balcony.

    2days of interrupted electricity...which was not Hotels fault...but if you pay for full service it is hoped you'll receive that...or the hotel offer some concession would have been so appreciated


  • Richard
      United States of America
    September 28, 2013

    The location was at the edge of untouched forest - got to see a sloth on a tree outside my balcony. The staff was exceptionally polite. Paula was very helpful as was Hiro.

    Have nothing negative to say;).


  • Hein
      United Kingdom
    September 13, 2013

    Almost everything Beautiful & clean rooms Perfect staff Nice pool Amazing service

    Diner in the restaurant was too expensive and quality was not too good


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