눉It's not a 5 star hotel, it's a better equipped but little worn 3 star hotel. It must have been a good hotel decades ago, but those decades have gone by almost without any change or development.
Beach equipment is the most disappointing of all: run down, dirty sunbeds, ugly umbrellas, worn towels and pool. Very very far from what you expect from a 5 star beach resort.
Garden is nearly completely not taken care of, dirty, plants grow as they wish, grass is ugly. We didn't spend one single day on the premises, it just didn't feel good to be there, every day we'd drive and visit other areas of the island.
Annoying custom in the restaurants and bars: you have to sign for every single order in advance even if you sit there for 2 hours, totally crazy! In the beach bar you cannot order food from the 10 meter away grill restaurant, you must walk over there yourself to order and again go back to pick up the good personally. Totally crazy in a supposedly 5 star resort.
Grill restaurant was supposed to open at noon, instead opened at half past and it took another half an hour to prepare a simple gyros.
눇Kind, polite, competent staff. The reception is world class, speaking many languages and solving any issues that come up, meanwhile remaining totally calm and friendly.
Good location, a nice walking distance on the beach to the harbour, best beach in the area.
General cleanliness. Fish restaurant is excellent, great fish and salads.
Wi-Fi worked well, was quick and functioning.