Boscolo Prague, Autograph Collection  

Everyone was very friendly and you can walk to the main attractions from the hotel.

There was no tea kettle in the rooms and no wireless internet.

Hotel was architecturally lovely and old europe but needs a facelift - Buffet breakfast included was very sumptuous - omlette station, cheese, bread, pastries fruit, fresh vegetables, lox, sun dried tomatoes, several fruit juices, meats, etc. Staff mostly accommodating - porters and housekeeping very sweet...front desk some better than others. Location not right by attractions but also quieter than if you were right in the middle of things - still walkable though so didn't need public transportation.

the pool was broken when we got there and was "supposed to be fixed in the next day" but we stayed 6 nights and it was still broken! The lobby was being painted when we arrived and we went in a side door, then they started painting other parts of the main floor while we were there. BEWARE what room you get - there is a whole side of the building (where our room was) where the rooms face A Wall! You cannot get on a floor higher than the wall because the wall is as high as the hotel. They make the best of it - they have painted vines to camouflage but the fact remains! Needed an adapter and there was none to be had - they were all out - but after asking several more times they found one.

Free upgrade, great location, good breakfast

Spa did not operate. Jacuzzi did not operate in the room.

Central location, shops nearby. Excellent swimming pool. Hotel was featured in the 2001 movie 'the bourne identity' staring Matt Damon.

Cost is expensive, but then it is a 5 star hotel. Was charged to my credit card immediately at the time of booking, even though it was still within my cancellation period had I needed to cancel.

Great Spa, Delicious Breakfasts, Walking distance to downtown and to the Train Station.

Small size of the standard room = great for the price, but small for 5 star

The pool was out of odre, the staff was no good

The hotel is extremly well situzted and the rooms are very comfortable and silent. The hotel staff is very helpfull and the brekfadt of very good quality. Th hotel is a old bank building so the architecture is magnificent

The fact that the pool was not available and this was not informed during check in or booking

Its location. Its look is impresive.

The hotel was empty. Everytime you needed anything it cost extra money. Every request was a problem.

Pool, Hammam and Sauna services.

Staff and Doormen were courteous and friendly. The room was very comfortable and the location handy

I was so annoyed that the Jacuzzi and Steam Room were both not working for the entire length of my stay. The Spa/pool water was too cold to contemplate entering. I had a very bad back and was extremely disappointed that this selling point/hotel facility was not working and not fixed. The apology was a standard response...and the out of order signs look like they have been around for years! The fotos of the Spa facility were the reason that I chose this hotel, and I hoped that the previously negative critiques/response about the broken Spa would finally prompt the managemnt to resolve, what appears to be a very long running problem. Sadly this was not the case....and this really did spoil my visit and time at this 'luxury' hotel. If I had paid full price than I would have asked for some compensation...but Prague is beautiful and I was not going to allow this to ruin my stay.

Upmarket, luxurious and comfortable. Close to old town. Given free upgrade on arrival

No kettle in room thin duvet, no spare blankets thin towels

The staff were very helpful

The pool was not available due to emergency maintenance.

It was a beautiful hotel and had a great spa

Check in was delayed by 2 hours, our room wasnt ready so we had to kill time and then we had to identify our luggage from a cupboard which took up valuable time