Design and Style Hotel Neruda  

Kind staff who can speak english well. Close to the city center and especially to the castle and charles brigde. Air condition system is ok, also there is heater in the bathroom.

Standart rooms are better than superior room in my opinion. Superior rooms' designs are different but they are not useful. ( I stayed 1 standart and 2 superior rooms) Breakfast is not very well; there should be more alternative. This otel is not appropriate for old people. You should climb a hill to reach otel at first. In addition you can not reach by elevator to most of the rooms. The stairs of some buildings are impossible to ascend with luggage and there is no staff to help you.

Good location. Interesting building.

Very poor breakfast. Small rooms (standard double and superior double room).

The price is fair, and nice location next to Prague Castle

in terms of city mass transport systems, it's not the best location. It's located high on the Prague Castle hill. So, if you have bags and need to save money and do not want to take one of Prague's dishonest taxis, then expect to lug your luggage uphill for 10 to 15 minutes.

Location, front reception staff, room.

Noisy cleaners in the morning outside our room that woke us up and rude breakfast man!

Location, modern rooms, great staff

The walk of the hill....

The location very convenient for visiting prague on foot. Nice hotel with nice decoration.

It was a bit noisy inside the hotel (noise during the night in corridor). The breakfast could be improved. Not a large choice of quality food.

Location is excelent and the stuff is very friendly! Rooms are big and comfortable, breakfasts are very good.

We asked to make for us packed breakfast, because we were departuring early in the morning, but unfortunatelly stuff forgot about it, so at 5 A.M. we leaved hotel without breakfast (((

Hotel Neruda was an excellent place to stay while exploring Prague' old town. Its close to the Castle and Charles bridge is only about 10min walk. The rooms were clean and shower great. The reception staff were friendly and exceptionally helpful. Breakfast was really good and the ice teas served in the bar were just what was needed after a day of wandering around. I'd highly recommend it for a weekend break.

The Hotel is amazing: the restoration is cared in the details and all facilities are of absolute quality. I received the suite at the third floor with the view on the castle, it is really an experience. The position of the hotel is perfect, 2 minutes walking from the castle, 3 mins to the nearest tram stop (add 5 extra mins to tube stop) and less than 10 mins to Charles bridge. The area nearby the hotel has many restaurants not only for tourists and it is perfect to explore the city. Breakfast is of high quality and staff very welcoming.

Location, location, location and friendly helpful staff

Lack of storage space in the room (room 105)

Very nice hotel. Beautiful designed house and rooms.

I think I should write the complaints here to let the other tourists know about that. The booking has been made in Sep 2011 for 2 nights stay of 25 Dec check in and 27 Dec check out. I have chosen a superior room with glass bathroom and got a confirmation letter from booking.com which has been clearly marked down a King size bed superior room with glass bathroom. When I arrived there around 2 o'clock the afternoon, I couldn't imagine what a bad room is. It was not inside the hotel, the receptionist gave me a key to go to the next 2 door to open a studio on ground floor on the street side. When we opened the window, we could see the people walking pass our window. Moreover, it was not a glass bathroom, it just had a small glass door for the bathroom. My husband said that we have been cheated. We asked the receptionist to change the room, and she said the hotel has been fully booked. There were 2 superior rooms w glass bathroom but has been added an extra bed. I found that they wanted to get more money so has given our room to the others. It was too bad. I wanted to cancel the booking but the receptionist said 1 night should be paid. I wanted to call the police but I knew that it was not our language to talk with the police. Then the girl gave another room inside the hotel but was still a standard room not glass bathroom, even the window was without curtain. She said that it was the only room available and changed the hotel tarif as the standard room of 80€. We then spent 2 hours to find another hotel to change for the 2nd night. The girl was nice but she could do nothing to help us.

Supernettes Personal an der Rezeption, grosse Zimmer in innovativem Design, tolle Lage.

Frühstücksbuffet könnte verbessert werden, derzeit auf 2*-Niveau. Kein eigener Parkplatz.