Grandhotel Pupp  

Scenary, location, weather,Breakfast menu

Staff hardly smile at you

Excellent Hotel Facility, Location and Staff

Old Wood Creeks when stepped on

Unobtrusiveness of staff, also their courtesy and general helpfulness

a) Thank you Bookings for your excellent service. The price which included breafast was excellent for this 5 star hotel. The whole Karlovy Vary experience is fairytale. And I'm looking forward to spending at least a week there next time around. The food at the Pupp could be better and we strongly recommend the very beautiful Embassy Restraunt/Hotel,,just 3 minutes walk from the Pupp. It's old world charm and service is exceptional. The portions are large and every meal is amazing and they will discreetly put any left overs in a doggy bag for you.. The Embassy is fine dining at very affordable prices.

Historical design plus surrounding nature and location.

No major issue

Excellent location, cultral, excellent breankfast,

Room service is not of a five star hotel

Everything we thought it would be. Huge!

Some street noise but not enough for concern.

Bathroom was huge and very clean. Location is excellent. Parking is right in front of hotel, easy to use.

Very crowded at breakfast time, due to lots of tourist groups coming by bus. Rate was quite high for the value offered by the 4-star rooms.

Unfortunately the photos of the superior double room where not what was given to us. The rooms have dark green or dark burgandy walls and instead of a double bed we were offered 2 single beds. I had to complain for over an hour to get upgraded and then i realised that the photos on booking.com are from another section of the hotel that was under renovation. I felt that the photos were a misrepresentation of what they were offering me. They wanted extra money for the upgrade but would not give me back money for a down grade. After much deliberation and 90 mins later i got an upgrade with no extra money, which should have happened right from the begining, seeing it is a five star hotel. Afterall that is why i went them, i expected service and what i had booked without having to fight with them. All in all much ado about nothing, great architecture but the rooms are nothing to write home about. I have been in better 5 star hotels with friendlier staff and better service. Next time i will choose something cheaper and have a better time. Just go and take pics of the hotel as the outside is magnificent. The food was poor and the salads wilted and the price ridiculous.

Very nice location, of course you pay a premium for the location and the reputation. We were given a spacious room with a view of the city over the river.

The hotel seems to be living off its reputation,for what they charge I don't think the rooms are true 5 star rooms. Moreover some things like minibar are extremely overpriced - a can of coke that can be bought for a dollar in a store is around seven in the minibar. I don't mind paying for something special but I don't like to be milked for money.

good location and very friendly staff and servise. Also suitable price. Breafast is many kind of foods and warm foods.

Nothing

First of all you nee to know history of the hotel. It celebrated 3rd century 10 yearsa ago so you can add this one to 'must see' list. We are travelling really much but I can easily say that they have the most helpful staff (especially front dest part) I have ever seen. I lost my laptop on the way of prag to karlovy vary and they make approximately 8 phone calls more than 30 minutes and they finally find it. For location I can say that, hotel is not in the city center, city center is near the hotel! Perfect

Room decoration was awful. Little evian water for 8 euros. (200koruna)