Hotel Romance Puškin  

Charming hotel with friendly staff, great breakfast buffet and a comfortable room - and a kitchen for guests to use which meant we could make a cup of tea when we wished.

Hotel Romance is a nice (newly renovated) located in the heart of the town Carlsbad. We really enjoyed staying there. Our room was large, always very clean, quiet and very comfortable. All services provided by the hotel were excellent. The all hotel’s staff was always very friendly, polite, helpful, and very professional. The food at the hotel restaurant was just delicious and service was always excellent there too. We are very thankful to all hotel people (especially Jaroslav) whose superb work let their clients feel they like at home. We definitely recommend this hotel and would like to come back there someday again.

Very good

Excellent

Good hotel, we had a deluxe room with balcony on the 3rd floor and liked it along with the location. Reception staff were very helpful and spoke good english. Location was good for the Castle Spa which was just across the road but we didn't like the Spa; poor staff there and limited options, if you are looking to Spa then think twice about the Castle Spa.

Not really about the hotel but the Castle Spa across the road, although not part of the hotel there is an indriect link in that they promote it and it's across the road. Stay at the hotel but give the Castle Spa a miss. It's too clinical for a Spa. We booked a 4 hour session which meant we would need to be out by 3pm. We came out from our massage at 2-45 and poured a small green tea to have for 5 minutes before leaving to get changed. They stopped us pouring the tea and said we had to leave right now, we said we still had time and would just be two minutes having the tea. They basically told us to leave shoving a piece of paper in our face pointing to the time, we tried to explain we still had time but they couldn't speak English so we had no choice but to leave. Frankly it totally undid any good from going in the first place. Also the massage rooms are not very relaxing; very bright playing general pop music, there's no real steam or sauna falcilites apart from a little wooden box you can fit two people in. Not many people there, no wonder!!!!

The location! It was perfect for a solo traveller like myself because everything was just a stone's throw away fromt this hotel. I loved the variety in their breakfast too! It was huge and delicious! Martina, at the reception, was a great help too. She was very sweet and kind to me. :)

The elevator doesn't seem to stop on the first floor oftenly. So when I was hurrying to transfer my luggage to the ground floor, while my car transfer was waiting downstairs for me, I had to wait for about 10 minutes for the elevator to get to the ground floor. It was very irritating. Also, they dont seem to have a bell-boy. I had to take my luggage up to my room and back myself.

Great Restaurant and good service. The free internet was a very welcome surprise as many European hotels don't have it or charge excessively for it.

Squeeze bottle soap and shampoo all in one...typical but still not my preference.

Location just perfect. Staff very helpful. Breakfasts super. Very high quality cooking (I couldn't eat anywhere else in town). The room clean and quiet. I slept perfectly well there.

Location, price and an excellent breakfast. Friendly staff too.

Early check out time.

Our "exclusive room" was very well equipped and well insolated; bathroom very well conceived (the best we have seen ever); beds comfortable; situation of hotel and view from hotel excellent; breakfast outstanding, hotel staff very friendly, helpfull and competent

Wonderful location - we booked the balcony deluxe room - lovely view across the main town - staff very efficient and helpful - breakfast catered to all tastes. We had dinner in the restaurant one night and whilst not cheap by Czech standards food was exceptional and service excellent. We would definitely recommend this hotel to anyone wanting a little luxury in an excellent location.

Nothing - hotel was excellent

Buffet breakfast is ok.

Room service could have been better, you could expect more for the price.

One of the few Karlovy Vary Hotels that spoke Good English. They went out of their way to offer advice and help - the whole staff was polite and caring. Comfortable beds and a really great breakfast buffet. Right in the center of town.