Customer care have to improve and we were very disappointed after reading so many raving reviews. We had a long walk through cobblestone streets, with rolling suitcases, from the bus station AN. It was late in the night and there were no taxis. We would have appreciated if owner have told us this in advance and suggested alternatives. After that long walk in the end of an exhaustive travelling day, we were very tired, but were not allowed to rest yet. Instead, owner demanded payment in check-in and engaged on a 40 minute "conversation" in very poor english (yes, worse than mine), when asked about our jobs, the lenght of the travel and took our passports for "bureaucracy". While it happened with smiles in the face and part of the conversation was small talk, we feel that we did not need that at that time, late in the night (about 11 PM), in the end of a long travel day, with payment in advance. Owner lacks trust, or just empathy, which thankfully we did not experience in the other 9 hotels were we've stayed. Also, keep in mind that communication is very difficult if you do not speak czech or german, because owner barely speaks english and he seems to be proud of it. We were given a city map, but no indications about supermarkets and restaurants, which we had to find by ourselves. Breakfast is not worth it's cost. Wi-fi signal is very weak. Minibar is inside the bathroom, which we did not find very hygienic. Heater was turned off.
Nice balcony with river view. Apartment is large and location is close to the town, but there are stairs and a small uphill walk to go back. Overall cleaning is good.