Raffaello  

Everything was fine: room is clean, WiFi was working in my room as well as printer at the lobby, so I was able to print my tickets. Breakfast is good. Staff is friendly, they speak English (mostly everybody) and Russian (some of them). Location is good: 3 minutes to tram/metro and center of old city is reachable by walking (20-25 minutes).

There is no table in a room: I used my laptop in a bed which is not very convenient. There is no curtain in a bath, so after taking a shower bathroom floor is full of water. TV has only 4 channels. I didn't find air conditioner, it should be a problem during summer.

Very good location and really I was surprised to see **** (4 star) hotel for this price. I think it is best relation in quality/price.

Was a bit sole less

It was a perfect location give us very easy to access and value for money. The cleanliness of the bedroom and bathroom was the best. The reception were exceptional in their friendliness and helpfulness I'd very much appreciated. Breakfast was excellent plenty of choices. I will recommend to all friends and will come again

The location of the hotel although not in the city centre, is very close to the metro which turned to be a fantastic aid to our movement about the city. The hotel is on one of the higher levels of the city, therefore if you intend to head into the city centre, it is good that you have the facility of en excellent public transport system to return to the hotel which would be quite an incline if walking.

On the whole, the Hotel was ideal for a short city break. However the only things I could suggest the hotel could improve on, is that in a double room, they could supply a double duvet, rather than two single duvets, which we had.The other is to make sure the restaurant is fully stocked up, on two occasions we went to the hot plate within the restaurant, to find there was very little, or nothing left within, also there was no butter/spread available for our bread on the last day. The hotel states that breakfast is available until 10-00am, so there should be ample provisions, until that time. These are minor issues, but if these items were addressed, there would be no issues at all

The female front desk staff was very nice and helpful. She answer all our questions on how to get to various locations throughout the city. We where also pleasantly please at how modern the room was.

The breakfast buffet was not the best. The food was not warm enough and the eggs were always runny and cold.

Simplicit y& helpful staff.

Very noisy if room is lockated at the side of Legerova street.

The staff at the hotel were very helpful and did try to ensure your stay was comfortable. The room was clean. The water was very hot in the bathroom, often a problem for hotels. You could book tours, days out at the reception desk which was good because we knew that the booking would be safe and confirmed and we did not know the area.

The control of room temperatures was poor, it was very humid and did not appear to have air conditioning. The television channel selection was poor a 4 star international hotel should offer sky. The traffic and general level of noise was loud to the point of intolerable in the night and early morning. The breakfast offered in the room price was frankly appalling and needs drastic improvements to be made asap. The food was dry and was not presented attractively, the choice of hot food on offer was poor. We only went down for breakfast once. It was the only time that the staff were not up to scratch. The location was not as we understood from the description, the site we booked on described it as being in Wencelas Square and it is not.

hotel very close to metro and tram!

No porters, no toiletries and extremely dirty carpet in 30

Great room,very spacious and clean, helpful staff and good location.

The room was warm with no air conditioning available.

Bom café da manha! Bem localizado: ao lado do metro e de várias linhas de bonde.

Definitivamente não é um hotel 4 estrelas!! Quarto e banheiro pequenos. Nosso banheiro não tinha chuveiro, somente banheira com uma ducha. éRamos um casal e simplesmente juntaram duas camas de solteiro.

JEG SYNTES RIGTIG GODT OM RAFFAELLO,NU FIK VI OGSÅ ET RIGTIG DEJLIGT VÆRELSE DET BETYDER JO MEGET. HYGGELIGT STED AT SPISE MORGENMAD,OG JEG SYNTES DEN VAR FIN DER MANGLEDE IKKE NOGET.