눉After traveling overnight from the States, when we arrived, the
reception staff didn't offer a welcome and told us we'd have to
wait 5 hours to check into our room--even though we had notified in
advance about our early flight arrival. The staff member seemed
incompetent and unhelpful. I didn't feel we were in good hands.
After venturing out to find breakfast, we returned and identified the most competent looking reception staff member to help us. He expedited our check-in in the villa.
Once we went to the villa, Nico was very kind and courteous and checked us into one of the "maritime" rooms. After reviewing my communications with the hotel, I realized we'd been checked into the very room I had requested we NOT be in. The room is much smaller and the windows are small with little natural light. One has the feeling of being in a boat as the only view is really of the water. A former reviewer had mentioned the WIFI is not so good in that room either.
Nico did his best to get us situated in a room closer to our expectations, but it offered no view of the river. A disappointment for sure.
I read somewhere that this was supposed to be a 5 star hotel, but it was far from it. It was overpriced for the quality, view and location.
Touring the city required a hefty walk or public transportation. We made the best of it, but overall, if the cost had been lower, we would have been much more satisfied with our stay.
눇Nico, the staff person who helped us at the Villa really saved the
experience for us. He was kind, thoughtful, helpful.
The location is very quiet and peaceful. The room was comfortable.