Hotel Accord Novum City Center  

Everything was as good as possible, so nothing was "best"... But what really stroke me was the quality, comfort and service compared to the prise... I've never experienced such a good stay for so little money!

friendly staff who were always helpful, free luggage storage, near the train station.

street was very loud with the windows open which was essential in the heat.

Newly renovated. Very clean and finished to a high standard. Staff were incredibly friendly and helpful. Had initial problems with wifi but phoned the helpline and it worked perfectly for the rest of my trip. The area is ok - central, close to the train station, safe but quite noisy. All in all, good value for money.

The area is a bit noisy and in summer it is difficult to sleep with the window closed (no air-con).

What I like the most of the hotel is that it's a brand new building. That's the "only" good thing about the hotel.

With all due respect to booking, I find it hard to believe you do business with this hotel. The front desk staff was very "unpleasant", they were not helpful at all. The price was not what they advertise online. The telephone line didn't work until our last day, of course we had to use our own mobile phones. I don't think that's a good way of doing business. Our trip was of business and of course we needed to be online most of the time. The Wi Fi never worked during our stay. We made a complaint several times to the manager and all he did was to say he's sorry. Sorry didn't fix the problem that we had to go out somewhere else to connect to the internet so that we can do our work. This hotel offers breakfast and it's not inside the building. We had to literally walk 4 blocks, crossed several streets full smell, sex shop, and sex ladies. At night the area gets scary and doesn't feel safe. For the price this hotel charges we could had gone to a better hotel and get the service we paid for. The bed felt as if it was of second hand, we literally felt the springs hitting our backs. We got awaken every day with hammer sounds and When we arrived to the hotel they made us wait until 3:30 in order to go into our room, apparently they didn’t have something ready. Thanks to this problems we got delay on our work and had to postpone our return. Not a pleasant stay at all.

Nice boutique style hotel.

Extremely small shower.

Nice hotel, however when we arrived it took 30 minutes for the man in the reception to process our bookings.com booking. Also the hotel was being renovated. The room was very clean and nice but make sure you reqest for a room that is not on the street side of he building unless you want to wake up at 700...Also wifi did not work even though mentioned in services.

Good reception staff . Sarah Elschen was particularly helpful. The hotel itself was well located a 10 minute or less walk from the Central Station down a road with plenty of Turkish restaurants and a Penny supermarket. We were pleasantly surprised with our room - it was new and modern, spotlessly clean and although a little on the small side quite adequate for our needs. The bathroom was also very nice and fresh with a great shower.We also found the room to be particularly quiet even though we faced the street. The thick curtains helped keep the room dark in the mornings which was good for a sleep in We were on the 3rd floor. There was no aircon, fridge or tea/coffee making facilities but that was ok. Free WIFI and a safe were a bonus We would thoroughly recommend this hotel.

Would have liked a fridge. We noticed that there was space in one of the cupboards to install one.

- great value for money; rooms are quite small but they are clean and comfortable; if you're looking for an inexpensive place to just sleep, this hotel is perfect; walking distance to Hauptbanhoff and many restaurants and stores in the area.

The hotel was very clean with modern interior. Based in city center.

Room modern and functional. New furniture, clean wc.

modernes Hotel in zentraler Lage, freundlicher Service auch für Nachtschwärmer, unschlagbares Preis-Leistungsverhältnis

Um ins Accord Novum zu kommen muss man an die Rezeption des DAS-Hotels gehen. Da alles zusammenhängt aber i. O. Mein Zimmer und Badezimmer waren wirklich sehr sehr sauber und da alles noch neu ist, auch keine Schimmelbildung/-geruch im Badezimmer. Man weiß nicht, wie es in 1 Jahr aussieht, da der Duschvorhang nicht verhindert, dass das Wasser an der Seite der Dusche rausläuft und sich Pfützen bilden. Matratzen gut. Steindamm ist bis ca. 22 Uhr viel befahren, zur Straße hin normale Straßengeräusche, Fenster sind aber gut schallisoliert. Die Gegend lädt nicht zum verweilen ein, aber zum "Büroviertel" City-Süd gut gelegen.