Airport Hotel Kelsterbach

I had a single room. It was so small I couldn't open my suitcase on the floor. No coffee / tea making facilities, the desk had no light to work. The bed was hard, no elevator or help with heavy suitcases. Breakfast looked boring. The hotel was cheap, but given the price of the shuttle, for £ 20, I could have stayed at the Sheraton.

it was goog to have a clean, comfortable place to have so close to the airport when we had to leave so early in the morning. It was helpful to have a shuttle service at a very reasonable cost to transport us back and forth. The young woman at the front desk was extremely helpful and pleasant.

Unfortunately I did not realize that we needed to call for the shuttle (I saw many shuttles arriving at the airport and assumed that one was for our hotel) and had not brought the phone number with me. We lost about an hour before we were able to locate someone who could help us. It would be good to let guests know that they need to phone to request the shuttle.

Convenience, cleanliness and reasonable price for international stopover.

Rooms small. No restaurant service in the evening.

My room was clean and tidy, the staff were very helpfull

close to airport & value for money

it was not clearly communicated that the breakfast was 9 euro each. My wife & I spent 18 euro on 2 bowls of cereal & a cup of coffee.

Value and near the airport

spoke english

mattress was not comfortable

Friendly staff, closeness and shuttle bus to the airport, free interet, value for money.

I stayed with my family in the apartment with three rooms, and wish that the staff will get the key to open the door between the master bedroom and the other two rooms to get air breeze since there is no air conditioner in the rooms. Also, it would be nice if there is a hot kettle for making coffee and tea.

I was disappointed by 10 euro charge for the shuttle (which I only used on the way out b.t.w.)

Proximity to Frankfurt Airport

1: Lack of good driving instructions to find the place; we got lost and had to ask locals for help. 2: Lack of elevator for taking heavy luggage upstairs

closeness to airport

charged to much for airport shuttle so i walked

The hotel was conveniently located near to the airport and offered a shuttle service. I was glad to be offered a 'smoking' room.

I was charged for two trips on the airport shuttle, even though only one trip was requested and taken. A seperate charge for restocking the mini bar was added over and above any product consumed. Does it really cost an extra 2 euros to put a beer in the fridge?

Stayed in their apartment which was a very nice set of rooms for our family