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Score from 766 reviews Excellent 8.8/10

Newest reviews for Carathotel Frankfurt Airport

  • Jeffrey
      United States of America
    August 4, 2014

    Nothing fancy. Close to FRA airport. Fair price and good breakfast.


  • Sherif
      United States of America
    July 28, 2014

    Good Staff


  • Andrea
    July 25, 2014

    - Desayuno - Airport pick-up

    - Temporary code for wifi only valid for once device


  • Muhsen
    July 24, 2014

    The staff and the airport shuttle are the ever i see in all hotels that i visited. The best of the best. I give them 7 satre service. The breakfast is the best also.

    All good


  • Zuhair
      Saudi Arabia
    July 21, 2014


    No AC. we were sweeting all night Not Clean Very bad beds (hard and you can feel the springs) Far from frankfort city center Note: the hotel closed permanently the day we left on July 18th


  • Anonymous
    July 18, 2014

    Absolutely Nothing!

    Location in the middle of a industrial zone, Restaurant closed long term due to "internal management reasons" no bar either! I wouldn't stay here for the second time! WiFi??????? Poor service!


  • Rasa
    July 17, 2014


    Evety thing was very bad include but not limited to shuttel bus, wifi, there was no resturant, very bad wi-Fi......terbuole


  • Leonard
      United States of America
    July 15, 2014

    Bad location, soiled/dirty carpets, smoked rooms, rude staff, no A/C, ridiculous to be graded as 4 stars, never again!!!!!!!!!! I'm asking for my money back!


  • Sean
      United States of America
    July 12, 2014

    I booked a 5 person room through but when I got there they told me the max occupancy was 4 so i had to pay an extra 40 euros for my 10 year old son. After paying my 40 euros for the extra person/bed, I had to follow the maintenance person to two different closets to find the bed and then carry it to my room. I reserved the shuttle from the airport ahead of time but only half of my family would fit because supposedly a lot of other people had also reserved it for that time. the restaurant was closed for "internal reasons". It is not as close to the airport as it looks on the map.


  • Emmet
    July 12, 2014

    This definitely not a four star hotel. The decor is poor, wifi is worse. The beds look at least 20 years old.



  • Samuel
      United States of America
    July 5, 2014

    Internet was very spotty. The front desk never answered phone. I called twice at two different times with no anwser. Also while we were waiting for our shuttle at the hotel the phone rang and no one bothered to pick it up. Also while waiting for assistance at front desk an employee took 10 minutes to even notice me while she was work on her computer. I don't typically give poor reviews but the service lacked. A simple can you please hold or I will be with you in a minute would have been great.


  • Alban
      United States of America
    June 29, 2014

    Efficient. Quiet. Bit far from airport.

    Restaurant closed.


  • Jan
    June 26, 2014

    The booking was not known at the hotel! I was lucky they still had a room available.


  • Chi
      Hong Kong
    June 22, 2014

    Originally booked for a family room. The room was not as expected. Luckily the hotel staff had agreed to arrange another room for us. Free shuttle to airport is good.

    Old fashioned.


  • Anonymous
    June 20, 2014

    Shuttle to and from airport

    Not so cheerful staff


  • Tulio
      Czech Republic
    June 19, 2014

    The receptionist who took hours to check us in and out. Watching a argument between unhappy customers and the receptionist (no towels in the room). Finding another person in the room the receptionist gave us. Phone calls at 4 o´clock in the morning to wake us up when we did not ask for it. uncofortable bed. The price


  • Anonymous
    June 15, 2014

    The facility and rooms were clean, comfortable, and accessible. Staff members spoke good English and were knowledgeable and helpful.

    The hotel restaurant was closed due to an internal matter (strike? insurance? wages?), and that was one of the reasons that I chose the hotel. We had to find meals elsewhere. Also the hotel does not have many signs directing drivers to the site.


  • Timothy
      United States of America
    June 8, 2014

    This is an airport hotel - which means location/price over comfort. Staying here 1 night to catch an early flight out of Frankfurt - fine. Anything else - look elsewhere. Free wi-fi

    I know bathrooms can be small in Europe but this is ridiculous. Bar/restaurant closed until further notice.


  • Maciej
      United Kingdom
    May 29, 2014

    Very friendly stuff at the reception

    Restaurant closed due to stuff that possible everhybody got sick at the same time ??? Very strange / weird location....


  • William
      United States of America
    May 28, 2014

    Airport shuttle serevice

    Had not realised that 2 Breakfasts had been booked by miistake--did not want or have time to eat--nevertheless,had to pay for breakfasts we did not have!!


  • Keith
      United States of America
    May 24, 2014

    Clean and comfortable.

    Here is what we wrote to the hotel yesterday: Dear Carat Hotel, Upon arrival at the Frankfurt Airport we went to the call box for the shuttle. After entering your code many times we were frustrated and decided to just watch for your shuttle. Many shuttles from other hotels came by so we finally took a cab --- for 30 Euros. Then we found your restaurant was closed which wasn't all bad because we had a fine dinner at the Ciao restaurant which you recommended. Our room was comfortable and very clean, but the internet did not work until minutes before we left yesterday morning. The first username and password did not work on the 21st so your office gave us another username and password which also did not work. But just before we left the first username and password did work! We made a shuttle reservation for 7am yesterday morning. We were a bit concerned that the gentleman who made our shuttle reservation just grabbed a blank sheet of paper and wrote something on it. When we appeared in the morning we found our names were not on the 7 am list. Thanks to two no shows we were able to go on the 7am. When we explained at reception our frustration in calling for your shuttle we were told that you knew the call box was not working. Why didn't you or someone at the airport post an "Out of Order" sign on the call box? We feel you should reimburse us for our 30 Euro cab fare since the call box service promised by was not available to us.. Most sincerely,


  • Ray
      United States of America
    May 22, 2014

    Close to airport

    Restaurant and bar were closed, staff was inefficient, room was hot., shuttle was late so had to take taxi to airport.


  • Zlata
      Czech Republic
    May 19, 2014

    They took money from my account without any warning and the next day they left to pay my colleague from a business credit card. Today, it is almost a month and still have not returned my money!


  • Chuck
      United States of America
    May 18, 2014

    Glad we only stayed one night.

    Carpet was a bit dirty and the room was small, bed linen set up for a single instead of a double. Hotel restaurant and bar were closed due to management discretion. No timeline provided for reopening. Asked for dinner recommendation and none provided. Airplane noise faint but could be heard through out the stay.


  • Antony
      United States of America
    May 15, 2014

    Very quiet and peaceful

    The frequency of the shuttle bus


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