Many restrictions on internet, sauna, coffee, etc. The owner greeted us without a smile, as if annoyed. Not sure why but think we were there close to front desk's closing time. Her unfriendly vibe altered our Berteschgaden experience. When only there for a short time, it was impossible to find the owners and ask them for something or figure out their process before having to leave again. For example, we noticed a microwave so our son (age 10) brought home extra food from a dinner. He was excited to eat it later! But when we went to heat the food, it was locked, with a lockbox on the cord so that we wouldn't use it. Also, our kitchenette was off limits to us and there was NO coffee avail in the rooms. So odd. that's the treat of a hotel room. Secondly, her direction for us to get into town were short, snippy, and condescending. Her ""five minute" walk was up and down hills (fine), not lighted at night, and took us (we hike a lot) 25 mins. She made us afraid to ask more questions. Lastly, the internet situation there is poor. We tried to buy online tickets to the salt mine and to find other local sights for the next day and kept getting kicked off the internet. Again, when there for only a short time and traveling around Europe, it's a big deal to have working internet so you can quickly get the local info you need. All the other hotels provided easy and problem free internet.
On our trip, we stayed in a total 8 hotels and this was the worst. We are easy to please. This is my first written review, of any type.
Beds were comfy, room was very clean, and breakfast was good.