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Newest reviews for Exzellenz Hotel

  • Anonymous
      Belgium
    September 14, 2014

    The lobby is very nice. The clerk was ready and helpful. The room was clean.

    There was some cleaning noise in the morning.

    8.8

  • Andreas
      Greece
    September 3, 2014

    very friendly and helpful staff.

    a part of the hotel is still not renovated, the old rooms are a bit expensive for what they offer.

    8

  • Karen
      Belgium
    August 26, 2014

    This hotel is beautifully decorated and the room was very comfortable. Every detail was thought out to make the stay comfortable. This is hotel is far nicer than most four star hotels and some five star. The staff were excellent.

    Nothing

    10

  • Brent
      Canada
    August 21, 2014

    Comfortable beds, excellent staff, great location

    Parking on a nearby street instead of being able to park in a secure or at least adedicated lot

    9.6

  • Anonymous
      Romania
    August 17, 2014

    -the comfort, furniture, layout , lighting, TV and sound

    the parking is on the streets around the hotel

    9.6

  • Alison
      Netherlands
    August 9, 2014

    The hotel was down a fairly quiet side street - apart from the night that Germany won the World Cup! The room was lovely and spacious - very clean and quite opulent. Lifts and stairs to the ground floor. Parking available over the road. Close to the town centre - so very convenient location

    9.6

  • Anonymous
      United Kingdom
    August 7, 2014

    Good big room. Modern and stylish. Comfy beds. Good breakfast.

    8.3

  • Pei-chia
      Taiwan
    August 6, 2014

    pretty nice room

    there is no air conditioner in the room so it's a little bit hot in summer days

    9.6

  • Johanna
      United States of America
    August 2, 2014

    Comfortable clean recently renovated rooms and bathrooms. Loved the lobby/breakfast area. It was so bright and welcoming and the breakfast served was very good too with many choices. The staff was very friendly and helpful as well. The location is not right in the center of old town so it was nice an quiet at night as well.

    Room has no AC and we were there when it was really hot. There was a fan in the room which we had to run through the night because even with open windows it was very hot.

    9.2

  • Taesuk
      Germany
    July 30, 2014

    interior of the room we stayed. We booked two rooms - one studio which equips a kitchenet for two and one triple room decorated with a romantic European fireplace.

    a bit far both from the main station and from the downtown

    7.9

  • Anonymous
      France
    July 29, 2014

    Impressive sized room, nicely designed on top of building ( 4th floor)

    Bathroom shower/bath no properly designed (shower water on the floor); too noisy ( traffic); and last but not least: No or minimum elevator capacity

    6.3

  • Terence
      United Kingdom
    July 27, 2014

    *Good staff *Good breakfast *Nice room

    *It was very hot and A\C in the room would have been nice. *I would also have liked a bath as well or instead of a shower

    7.5

  • Gregory
      United Kingdom
    July 25, 2014

    great location brilliant staff very helpful. decor first class room extremely comfortable. parking excellent. have already recommended you to friends

    the fridge didn't seem to chill to well.

    10

  • Graham
      United Kingdom
    July 23, 2014

    Excellent and friendly staff. Well located. Breakfast exceptional standard and reasonable cost. Wifi was more than adequate, spacious and comfortable rooms. Free coffee a nice touch.

    Rather costly, expected the weaker euro to have more of an effect on the overall cost. Shower was a little short on space.

    9.6

  • Susan
      Bermuda
    July 23, 2014

    Great location,rooms are beautiful would stay there again when visiting Heidelberg.

    The weather was very hot during our visit,the windows are large and a fan was supplied so it was bearable but air conditioning whould have made the hotel a perfect 10.

    10

  • Anonymous
      United Kingdom
    July 22, 2014

    Location

    8.3

  • Terry
      United States of America
    July 22, 2014

    The staff was friendly as willing to chit chat in English or German. They called us a cab quickly and even tried to get our room ready early since we arrived before check in time.

    The check in time was a little late (2:00) but they may not have available staff to clean it in time. Not too big of a deal considering we could leave our bags behind the desk.

    10

  • Anonymous
      United States of America
    July 19, 2014

    the location, the hall, the bathroom were good as expected.

    the carpet in the room was warn down and didn't look clean. No shampoo was provided.

    7.1

  • David
      United Kingdom
    July 19, 2014

    Receptionist on arrival very helpful, spoke very good English, she pointed out main attractions on a map and how we could use local public transport. Allowed to park motorcycles in a private car park across the road [10 euros]. Hotel 5-10 minute walk for main centre. Room on second floor, large high ceilings, small bathroom. Comfortable beds, decent pillows & tea/coffee facilities. Decent breakfast although choice not as varied as previous hotels we stayed in in Germany, tables kept clear by 2 hard working always smiling ladies.

    Room starting to show it's age could due with a spruce up. TV could be heard from adjacent room but wasn't on for long.

    7.9

  • Rita
      Belgium
    July 13, 2014

    we are such talkers everything was great

    8.8

  • Delia
      Romania
    July 13, 2014

    The location. The hotel is 20 min walk from the City center.

    The furniture în the room was outdated. There were plastic flowers at the windows which we particularly disliked. I think that we were accomodated în the old part of the hotel. Although we requested a non smoking room there was a smoke smell în the bathroom. Poor breakfast.

    5

  • Melissa
      Philippines
    June 27, 2014

    The rooms are well-furnished. Staff was really helpful.

    10

  • Anonymous
      United States of America
    May 23, 2014

    This was our first visit to Heidelburg. Reception person greeted us and immediately showed interest in our interests, schedule and making us comfortable. The Hotel is within easy walking of restaurants. Within 30 minute walk of old town. We easily found the old town and all of the sites suggested. The Hotel is well taken care of in every way -- spotless, breakfast room is large enough to seat all guests at one time, quiet. Bed was very comfortable, All amenities were thought of ... even enough outlets for our computer equipment. Excellent experience. Next time we are in Heidelburg we will return to this hotel.

    9.6

  • Anonymous
      Belgium
    May 11, 2014

    The location was great. Parking was right across the street. The room was clean and spacious.

    9.6

  • Antonio
      Portugal
    May 8, 2014

    Location, walking distance from main attractions Nice neighborhood

    Staff could be nicer. We had big luggage and we were given a room on second floor without lift. No help was given to us to carry the luggage.

    7.1

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