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Alter Wall 40, Hamburg Mitte, 20457 Hamburg – Show map
Excellent location – rated 9.6/10! (score from 1220 reviews)
Rated by guests after their stay at Sofitel Hamburg Alter Wall.
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1220 verified reviews
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Sofitel Hamburg Alter Wall's staff speak: Italian, French, Spanish, English, German
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Terrace, Sun Deck
Sauna, Fitness Center, Spa, Massage, Turkish/Steam Bath, Indoor Pool (all year), Library
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant With Dining Menu, Special Diet Meals (upon request)
Free! Wireless Internet Hotspot is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs EUR 26 per day.
Room Service, Packed Lunches, Shuttle Service (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private)
Italian, French, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 12 years stays free of charge in an extra bed.
Free! One child under 6 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are allowed. Charges may apply.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Sofitel Hamburg Alter Wall accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 1220 reviews
Value for money
Show reviews from:
Featuring a modern interior, this 4-star-Superior hotel in central Hamburg features an elegant restaurant, a lobby bar and excellent spa and fitness facilities.
Score from 1733 reviews Excellent
This designer hotel features spacious accommodations, a spa with pool, and a rooftop terrace overlooking Hamburg. It is just 2 subway stops from Hamburg Central Station and includes free Wi-Fi.
Score from 1248 reviews Very good
Right on the Außenalster Lake, this hotel features a free health club with indoor pool, and spacious rooms with flat-screen TV. Hamburg Main Station is just under half a mile away.
Score from 677 reviews Very good
Overlooking the Außenalster Lake, this classic 5-star hotel features free Wi-Fi, an elegant spa with indoor pool, a private cinema, and a gourmet restaurant.
Score from 1009 reviews Wonderful
great and helpful staff, very clean, great location
Very luxurious hotel, great facilities both in the room and throughout hotel. I had a great night's sleep and the breakfast was great: lots of choice and all fresh.
I didn't have a bath but I know other rooms did, so if you want a bath and not just a shower, you need to ask.
Location, staff very friendly.
Beds extremely not comfortable. Very soft. I did massage 3 times in one week after checking out.
Location and SPA
Superior room without elettric kettle Caution money from the credit card without to advise
Room design and super comfy beds and location, 2 min from best shops and lake
Restaurant staff wasn't very polite, when I asked him to put the heater on as we were sitting late at night in the patio outside he replied ' but it is not cold' and didn't switch it on.
Parking is a bit expensive with a fixed day rate
I like every thing in this hotel .
The bed in our business class room was dreadful with a sagging mattress. When asked to replace the mattress a sheet of plywood was placed between the mattress and the bed base. Effect- zero. We stayed a further 3 nights following this request One morning discovered no bath towels had been put in the room. After 3 phone calls to reception and the passing of 25 minutes we were finally delivered towels. Not good enough!
Location is perfect Clean and helpful stuff
Small room Wireless is slow Parking is not free
Staff were incredibly helpful, nothing was too much trouble (no matter what language you speak!). Excellent location to go into the smart shopping area or around to the harbour or even the Portuguese restaurants. Easy to travel in and out from the airport as it was well located for rail transport.
My only disappointment was that I didn't get a canal view room (which we had booked). We were upgraded to a bigger room, which was very nice, it was just on the city side.
I liked the bed
Breakfast not included in the room rate was not really good value for money.
A location. Friendly staff. Comfortable room. amazing cafe with a wonderfull view. every thing
There was no coffee maker. There are no tours or trips for the gests.(I recommend it)
Excellent location, service minded staff, I have been visiting the hotel second time this year, I will come back with pleasure, any time
Still quite expensive breakfast
From the moment that we arrived, the staff were incredible. Hotel experience was great, definitely a 5-star visit!
Location is fine. It takes 3 min to reach the City Hall square.. Nice spa area.
2 noisy- trains woke me up at 5.00 am The room was cleaned once a day ( strange for Sofitel chain) The lack of space to put belongings does not add value to design..
The movement from floor to another Have to go to the reciption to access to other floors
The main restaurant was very good for dinner and for the breakfast buffet there were many choices from cereals, to cheeses, or letters, pastries, breads etc. We requested a late check out md were able to stay until 1pm.
The hotel is rated a 5 star but I feel it is closer to a 4 or 3 1/2. Our key cards stopped working twice and we had to go back to the front desk and when we did the person was very rude. Also the hotel doesn't look like 5 stars. It is a ugly yellow color and the interior carpets when you walk to your room are an ugly grey you would see in a cheap apartment. And the gym is definitely not a "modern gym" as it states in the description. There are two treadmills, a small stationary bike and elliptical. There are no bottles of water or towels handy and the room is probably 12x12. Gyms are something we always look for and that is why we stay at a lot of 4 and 5 star hotels because they have a gym. So when it is false advertising we don't like that at all! I wish we would have stayed at the Hamburg Kempinski since we stayed there in Berlin and it was really great and a true 5 star.
Very nice rooms
Lack of english speaking A little pricey
Excellent central location. Amazingly comfortable beds. Super professional staff. Great Spa. Really nice terrace for drinks/snacks. Overall the perfect place to stay for a city break!
The hotel interior was classy in a minimalistic style! Very nice staff, friendly and helpful! Certainly a hotel I will recommend if going to Hamburg on business or holiday!
The beds were so incredibly soft and comfortable. The view allowed us to see a little of the city. The location is on point, right at the city center and at walking distance from the city's town hall. Staff was very helpful and kind. Provided us umbrellas to see the city while our room wasn't ready. They never asked for the umbrellas back, trusting us to leave it at the room; I appreciate that.
Bathroom! Walk-in shower _and_ bathtub, spacious. Breakfast - quite decent, good service, fresh orange juice served at the table.
Pre-checkin requests not fulfilled despite promises to do so. Absolutely abhorrent coffee. Not even close to earning its price tag. Breakfast very expensive and _not_ included in already stiff room price. Parking hideously expensive given it's hotel's own parking garage.
The hotel is ideally located to the town, 10 minutes to the port and has a subway train stop across the road
Breakfast prices very expensive
Nice room, very comfortable and above all what a nice restaurant with excellant food and a perfect service!!
I used the parking service and asked the concierge make sure that the car should be at the entrance at 11.00. At 11.10 no car, at 11.15 they tried to give me the keys to another car they brought up from the garage! At 11.35 our car finally arrived! We had a ferry to catch so that was far from optimal!
Nice hotel, big and moder room, good location, excelent service.
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