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Alter Wall 40, Hamburg City Center (Old Town), 20457 Hamburg, Germany – Show map
Excellent location – rated 9.5/10! (score from 1372 reviews)
Rated by guests after their stay at Sofitel Hamburg Alter Wall.
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Sofitel Hamburg Alter Wall's staff speaks: Italian, French, Spanish, English, German
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Terrace, Sun Deck
Sauna, Fitness Center, Spa, Massage, Turkish/Steam Bath, Indoor Pool (all year), Library
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Special Diet Meals (upon request)
Wireless Internet Hotspot is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs EUR 26 per day.
Room Service, Packed Lunches, Shuttle Service (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private)
Italian, French, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge in an extra bed.
One child under 6 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are allowed. Charges may apply.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 1372 reviews
Value for money
Show reviews from:
Featuring a modern interior, this 4-star-Superior hotel in central Hamburg features an elegant restaurant, a lobby bar and excellent spa and fitness facilities.
Score from 1943 reviews Excellent
This designer hotel features spacious accommodations, a spa with pool, and a rooftop terrace overlooking Hamburg. It is just 2 subway stops from Hamburg Central Station and includes free Wi-Fi.
Score from 1433 reviews Very good
Overlooking the Außenalster Lake, this classic 5-star hotel features free Wi-Fi, an elegant spa with indoor pool, a private cinema, and a gourmet restaurant.
Score from 1217 reviews Wonderful
Centrally in Hamburg’s Fleetinsel area, this 5-star hotel is a 5 minute walk from Lake Alster. It offers free use of the exclusive spa with panoramic views.
Score from 834 reviews Very good
Location, bar, design
Had to climb stairs to reach room
Staff very friendly, location great, facilities was also perfect
Located perfectly, walking distance to the heart of the city. The room is SPOTLESS! Wifi is fast and stable.
Nothing bad about this hotel. Really.
Staff were extremely helpful and friendly. Location is close to the shopping areas
Car parking is expensive and should give the gusts special rate if not free. laundry service is expensive. Bed is not conformable very soft which cause back pain and they were 2 queen size beds attached instead of one king size as stated in the website. Train passing by causing noise but not too much
Ok if you like 'adequate' service only - otherwise not up to 5 star standards
The room I was offered was directly next to toilets and the door to the Bistro restaurant - totally unsuitable when I had requested a quiet room . I was still charged for the 'special' room despite my protestations. Even though the room was booked two months ago I was not contracted about any special bookings needed for New Years Eve - as a result nowhere to eat in the hotel other than in the bedroom ! No-one at reception in any way interested in my frustrastion .
The comfort of the Hotel and, location and service
That my stay wasn't longer
Good location in the downtown,
very poor bed, so soft that you feel like sleeping on the big pillow
very good service and the hotel locates in the very good place, many shop nearby.
the breakfast place, a little bit crowded
I wouldn't stay anywhere else in Hamburg...
Right behind the Rathaus and surrounded by Hamburg's best Christmas markets. Stone's throw from glitzy shops on Neuer Wall as well as U and S Bahn stations. Oh and the room was fab!
You could clearly hear the trains pass by from the rooms on the street side. Not too loud but fairly obvious.
Location Wonderfully comfy beds
Service Very long Check in/check out
The location of the hotel couldn't be better, with an easy 5 minutes walk to the city centre and the Christmas market. Modern and clean with very helpful staff
The beds are too soft, but that's a personal preference. The buffet breakfast was excellent but expensive and disappointed not to have coffee/tea making facilities in the room.
location is ideal for walking through the city. And service in hotel is good.
Bed is really too soft as the others commented.
The rooms were of a very impressive standard, not unlike a high design apartment. Reception is forgettable, but the bar is quite charming and the head barman is incredibly friendly and serves a fine gin & tonic with care.
Restaurant was closed quite early when we arrived - and was forced to eat at the horrible tourist steakhouse down the road as it seems midweek and "late nights" in Hamburg don't do together.
Close to city centre. Large bathroom offering walk in shower and bath. Comfortable soft bed. High quality finish throughout the hotel.
For a five star hotel I felt it missed that special touch I often feel in other five stars. The room was great, on the small side but it worked. Non of the TV channels matched the channel you selected which was odd. The facilities are great if you like coffee but some tea bags would have been nice, and if a bottle of mineral water was replenished every day. Staying in the basic room gets you on the front of the hotel which is next to the S-bahn, not great when trying to sleep!
Excellent location Modern Free wifi in the rooms
The bathroom has a complete see-through window into the room which makes it a little weird if you're sharing a room.
Nice room and facilities. Very nice bathroom. Good location. Very good bar. Expensive but very nice breakfast.
Central location, enjoyable pool
I stayed in this hotel not 1st time. Everything is o'k, especially staff and concierge - good service always.
For me bed is too soft.
Great location for walking around, and very close to the train stations. Travelling by train is very cheap. You can travel to the hotel from the airport in 30 minutes direct and it only cost you 3 euros each way. Then you have a 2-3 minute walk. Taxi cost 25 euro.
Breakfast cost 29 euros per person. The spa has a beautiful pool but small and changing facilities very small. To use the steam bath and sauna the hotel request that you go naked.
A fantastic service ; Irene at the reception desk managed to sort my problem out so swiftly and professionaly... shall rest at the Sofitel Hamburg for my next stay, no doubt.
location, big and comfortable troom,, helpful staff
breakfast too expensive
The smoking cafe was appreciated.
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