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Alter Wall 40, Hamburg Mitte, 20457 Hamburg, Germany – Show map
Excellent location – rated 9.6/10! (score from 1273 reviews)
Rated by guests after their stay at Sofitel Hamburg Alter Wall.
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332 properties in Hamburg
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1273 verified reviews
They speak your language
Sofitel Hamburg Alter Wall's staff speaks: Italian, French, Spanish, English, German
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Terrace, Sun Deck
Sauna, Fitness Center, Spa, Massage, Turkish/Steam Bath, Indoor Pool (all year), Library
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant With Dining Menu, Special Diet Meals (upon request)
Wireless Internet Hotspot is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs EUR 26 per day.
Room Service, Packed Lunches, Shuttle Service (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private)
Italian, French, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge in an extra bed.
One child under 6 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are allowed. Charges may apply.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 1273 reviews
Value for money
Show reviews from:
Featuring a modern interior, this 4-star-Superior hotel in central Hamburg features an elegant restaurant, a lobby bar and excellent spa and fitness facilities.
Score from 1770 reviews Excellent
This designer hotel features spacious accommodations, a spa with pool, and a rooftop terrace overlooking Hamburg. It is just 2 subway stops from Hamburg Central Station and includes free Wi-Fi.
Score from 1314 reviews Very good
Centrally in Hamburg’s Fleetinsel area, this 5-star hotel is a 5 minute walk from Lake Alster. It offers free use of the exclusive spa with panoramic views.
Score from 704 reviews Very good
Overlooking the Außenalster Lake, this classic 5-star hotel features free Wi-Fi, an elegant spa with indoor pool, a private cinema, and a gourmet restaurant.
Score from 1037 reviews Wonderful
Location , new building, stuff,
Classic rooms very small, any other rooms are ok , breakfast boor for such 5 stars hotel, TV is very slow response
The location is great
Poor breakfast for what is claimed to be a 5 star hotel; very small rooms with outdated furniture/appliances; bed is too soft and so are the pillows. All in all, the hotel was definitely a very nice place to stay at about 10 years ago. It's not dirty or anything, but just very outdated.
Near old industrial area
The sofitel beds. The location. The bathroom. The spa.
Didn´t get the nespresso coffea maker even if the room I booked were suppoused to have one. The price was to high. The lobby bar was ugly.
Free wifi, comfy bed, spa is gorgeous, staff are polite, location is excellent
Breakfast price and quality. Flies all over and stuck in the pastries and for €28 this just isn't good enough.
Bed, Location, Staff, Cleaning, Parking,
Breakfast was not good enough,Terrace cafe was not open, floor is slippy in the bathroom (i fell down)
location is perfect, hotel view amazing
there are no room for smokers, and they are not offer water for guest in the room
الاستقبال ،،ترقيه الغرفه ،،موقع مناسب للوصول إلى سنتر المدينه ،،قريب من السوق والبحيره ،،
great and helpful staff, very clean, great location
Very luxurious hotel, great facilities both in the room and throughout hotel. I had a great night's sleep and the breakfast was great: lots of choice and all fresh.
I didn't have a bath but I know other rooms did, so if you want a bath and not just a shower, you need to ask.
Location, staff very friendly.
Beds extremely not comfortable. Very soft. I did massage 3 times in one week after checking out.
The location was perfect, but also the room was amazing and the bed the most comfortable I've ever slept!!!
The parking lot paying machine was not working...
look of the hotel location
Room not ready on check in Room not aligned with request (no double bed - King or Queen - only 2 single mattresses Grossely overpriced restaurant Poor food quality Poor breakfast spread and quality for a 5 stars hotel 2 rooms proposed with stained carpets. The first one was just too much... No movie channel unless you pay exhorbitant charges No Discovery or Nat Geo channels at all room numbers not in line with room floor.... It's just an overpriced hotel and there is plenty of choice in Hamurg Just gave a feeling of being ripped off
Very nice interior and staff. Staff super friendly and they made-up a very nice bed for our child and helped us negotiate access to the pool a little later than normally allowed for kids (and he behaved (:) The hotel is smack in the middle of Hamburg. When we left very early in the morning free coffee, croissants and juice was available in the foyer.
It is no longer new - there were some signs of use in the room that perhaps could have been fixed. Very narrow time period available to bring children under 12 to the pool. Understandable from a noise point of view, but not obvious until we arrived.
Location and SPA
Superior room without elettric kettle Caution money from the credit card without to advise
Room design and super comfy beds and location, 2 min from best shops and lake
Restaurant staff wasn't very polite, when I asked him to put the heater on as we were sitting late at night in the patio outside he replied ' but it is not cold' and didn't switch it on.
Parking is a bit expensive with a fixed day rate
I like every thing in this hotel .
The bed in our business class room was dreadful with a sagging mattress. When asked to replace the mattress a sheet of plywood was placed between the mattress and the bed base. Effect- zero. We stayed a further 3 nights following this request One morning discovered no bath towels had been put in the room. After 3 phone calls to reception and the passing of 25 minutes we were finally delivered towels. Not good enough!
Location is perfect Clean and helpful stuff
Small room Wireless is slow Parking is not free
Small but good room, nice breakfast and good surroundings. Good food in restaurant but slow service
The eternal Wifi issue in German hotels! Not working well at all.
very comfortable bed, very convenient location
the price of breakfast: coffee bars across the street were our daily alternative
Staff were incredibly helpful, nothing was too much trouble (no matter what language you speak!). Excellent location to go into the smart shopping area or around to the harbour or even the Portuguese restaurants. Easy to travel in and out from the airport as it was well located for rail transport.
My only disappointment was that I didn't get a canal view room (which we had booked). We were upgraded to a bigger room, which was very nice, it was just on the city side.
I liked the bed
Breakfast not included in the room rate was not really good value for money.
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