No air conditioning in a really small stuffy room. Soft, uncomfortable pillows. Really poor restaurant, a chewy 23-euro steak, our son's pizza came after we had already finished our meal (about 45 minutes after we had ordered it), which is unacceptable. Staff not very friendly, did not respond to our requests to get our son a cushion so he could sit properly at the table for about 45 minutes. We were charged for tap water 1,50 euros. Breakfast really poor for a 4-star hotel and for the extra price they charge. No basic fruit like banana or apple. There were three stale tastless croissants when we came down for breakfast at 9.30 and no fresh ones were ever added. The same goes for ham - once normal ham finished, there was only smoked ham and salami left, a really unfriendly lady chucked everything on one plate and never brought out more ham. Seriously? On the whole, absolutely not worth the price. Bar staff inefficient, had to wait for a simple coffee for 45 minutes. And all of this from a one night stay.Totally overpriced place not worth staying in. What a pity!
The only good thing about this place is the keidel thermal baths next door. Bear in mind that the thermal baths are completely separate from the hotel and that you still need to pay 11 euros entrance for the baths (instead of 13,50 euros for general public), so they are not included in the already exorbitant price of the room.