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The Westin Grand München Arabellapark (ex. Arabella Sheraton Grand )
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When would you like to stay at the The Westin Grand München Arabellapark (ex. Arabella Sheraton Grand )?
Top
Based on
426
reviews
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Show scores of:
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Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Paul
Young couple
Bremen,
Germany
October 28, 2009
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Excellent breakfast. Initial checkin. The reservations department had not read the Guests pre arrival request. The room description failed to mention twin beds. |
9 |
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Philip
Mature couple
bangor,
United Kingdom
October 20, 2009
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The hotel was comfortable and the staff very friendly and helpful. It was expensive however and disappointing to find on arrival that the pool and other related facilities were closed for renovation. |
8.5 |
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Anonymous
With friends
Estonia
October 18, 2009
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Hotel staff is constantly running a plot which tries to get people to upgrade their reservation class. The plot starts when you come to the reception, they start the trained story "Unfortunately your room is not yet ready, but we have another bit more expensive available already...". Lot of customers also said that their invoices contain items that they did not order or use. Someone said that breakfast was promised to be included but they tried to invoice it anyway, but then canceled it after complaint. Hotel tries to get people in with competitive pricing but then starts pulling tricks to cover up the gap. |
6 |
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Ibrahim
Solo traveller
Riyadh,
Saudi Arabia
October 9, 2009
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Luxury of the rooms, the loby is very nice. transportation is easy through the nearst (8 Min) U-Ban. |
9 |
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Holger
Mature couple
Essen,
Germany
October 8, 2009
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Perfect service and easy for to get into the city center by public transportation Parking is quite expensive |
10 |
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Silviu
Young couple
Courbevoie,
France
October 8, 2009
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Breakfast We had a small problem with the room, but it was changed the next day with a superior room. |
8 |
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Anonymous
With friends
United Kingdom
October 7, 2009
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Wonderful hotel with excellent facilities, helpful staff and excellent location for access to underground with direct links to munich centre and oktoberfest fairground. |
10 |
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Ali
Young couple
DAHRAN,
Saudi Arabia
October 7, 2009
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nice hotel expensive room service and car parking |
7.5 |
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Nick
Young couple
Amsterdam,
Netherlands
October 7, 2009
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Well-furnished hotel, helpful staff. Good-sized room with comfortable bed. The spa was closed. This was despite the spa having theoretically reopened (according to email confirmation). Wife and I very disappointed as it was main reason for chosing hotel. |
8.5 |
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Anonymous
Young couple
United States of America
October 6, 2009
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Convenient location to grocery store, bookstore, several coffee shops and a subway stop. The Westin also had a Rathsgellar in the hotel. I didn't like the location of our room. We were placed in the garden wing. Which should have been called the cheap old wing. |
8 |
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Michael
Family with older children
Toronto,
Canada
September 30, 2009
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Great service from the hotel staff. Great location There was much construction. No spa facilities in the hotel due to construction. Need better in-room facilities given the price! |
7.5 |
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Micah
Young couple
FPO,
United States of America
September 30, 2009
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The staff was excellent and very helpful with directions, train tickets, etc. The rooms and bathrooms were very nice and clean. The bed was very, very comfortable. The subway station was about a 5-10 min walk from the hotel so very convenient. Only a 15-20 min ride into the cental station. Would definitely recommend this hotel! |
10 |
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Anonymous
Group
Switzerland
September 30, 2009
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The rooms were lovely, clean, and comfortable--we were in a group of 12, and everyone commented on how comfy the beds were. It had a great atmosphere as well. |
10 |
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Art
With friends
newportville,
United States of America
September 29, 2009
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closed spa |
8.5 |
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Miroslav
Young couple
Bratislava,
Slovakia
September 29, 2009
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I like this hotel with good location and service. |
7.5 |
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Douglas
With friends
Weymouth,
United States of America
September 26, 2009
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There was a bait-and-switch on the room that was reserved and this happened to other customers who checked in as well. The room that I reserved online was not the room that was set aside for me. Also, the desk staff claimed that the room that was set aside for me was not ready when I checked in (because I was a little early) so they offered another room at a higher rate. This was also done with other customers checking in less than an hour before scheduled check-in. It was a pattern of pushing customers into rooms with higher rates, claiming "the rooms (that were reserved) aren't ready yet". |
7 |
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Thomas
Solo traveller
Timonium,
United States of America
September 21, 2009
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Service |
10 |
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Natasa
Young couple
Skopje,
Macedonia
September 12, 2009
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recently rennovated, natural-wood equipped, clean, pleasent bed, good connection with city center the reception desk was not willing to provide us two hours late check -out . It did not offer corect information about parking on - site (we had to pay penalty). |
10 |
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Anonymous
Group
Germany
September 12, 2009
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good beds made us comfortable I don not like the bath room, it was very hard to use that. |
6.5 |
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Michele
Family with young children
Daverio (VA),
Italy
September 9, 2009
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General luxury atmosphere, staff kindness, fair discounted rate lack of free wifi internet connection |
9.5 |
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Anonymous
Family with young children
United Kingdom
September 3, 2009
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excellent all round. expensive to dine in. |
10 |
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Nicolaas
Mature couple
delft,
Netherlands
August 23, 2009
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excellent service and comfort. Great bed. We got a fair price |
10 |
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Chris
Solo traveller
nürnberg,
Germany
August 22, 2009
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Everything was wonderful. Location |
7.5 |
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Anonymous
Young couple
Saudi Arabia
August 21, 2009
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We extended our stay there. |
10 |
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Mohammed
Young couple
RAS TANURAH,
Saudi Arabia
August 21, 2009
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The location of the hotel is perfect since it is not in the crowded area and not very far from city center also 10 min walking distance from English park and 7 min by taxi to Olympic park. The hotel has a very nice veiw to city and English park. I stayed in the Executive floor and I recieved a very nice service including free snaks at the executive club and late check out at 16:00 hours. I highly recommend this hotel to others especially. |
10 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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