The Westin Grand München Arabellapark (ex. Arabella Sheraton Grand )

El trato con el personal del hotel, que ha sido muy bueno, memos con una camarera del bar, que estuvo un poco desafortunada con nosotros. Pero como digo yo, un garbanzo no estropea un cocido.

Que la piscina estaba de reforma, y no pudimos hacer uso de ella.

relacion precio calidad,confort y buenas instalaciones

el diseño del restaurante Paulaner no va conforme la elegancia del hotel

El personal: es muy amable. En general el hotel es muy confortable.

Creo que fallan en los detalles: no habia abridor en el mini-bar, no reponen los accesorios de aseo todos los dias... Conviene advertir que el hotel se encuentra a las afueras de Munich y que los domingos el ultimo metro sale hacia la zona a las 20.30.

Las zonas comunes y las instalaciones del hotel

La imposibilidad de abrir las ventanas. Estaban cerradas con llave

The hotel was comfortable and the staff very friendly and helpful. It was expensive however and disappointing to find on arrival that the pool and other related facilities were closed for renovation.

Luxury of the rooms, the loby is very nice. transportation is easy through the nearst (8 Min) U-Ban.

Breakfast

We had a small problem with the room, but it was changed the next day with a superior room.

nice hotel

expensive room service and car parking

Convenient location to grocery store, bookstore, several coffee shops and a subway stop. The Westin also had a Rathsgellar in the hotel.

I didn't like the location of our room. We were placed in the garden wing. Which should have been called the cheap old wing.

The staff was excellent and very helpful with directions, train tickets, etc. The rooms and bathrooms were very nice and clean. The bed was very, very comfortable. The subway station was about a 5-10 min walk from the hotel so very convenient. Only a 15-20 min ride into the cental station. Would definitely recommend this hotel!

closed spa

There was a bait-and-switch on the room that was reserved and this happened to other customers who checked in as well. The room that I reserved online was not the room that was set aside for me. Also, the desk staff claimed that the room that was set aside for me was not ready when I checked in (because I was a little early) so they offered another room at a higher rate. This was also done with other customers checking in less than an hour before scheduled check-in. It was a pattern of pushing customers into rooms with higher rates, claiming "the rooms (that were reserved) aren't ready yet".

recently rennovated, natural-wood equipped, clean, pleasent bed, good connection with city center

the reception desk was not willing to provide us two hours late check -out . It did not offer corect information about parking on - site (we had to pay penalty).