Sheraton München Arabellapark Hotel

前回宿泊したのが１年前にも関わらず、コンシェルジュの方が名前を覚えていて下さったのには驚きました。あのホテルマンとしての姿勢は素晴らしいですね。

1時に到着したが、3時まで待ってくれとのこと。部屋はキープしておいてくれるので、外出OKとの案内。5時に戻ってチェックインし、部屋に向かったところ、清掃中。清掃員の指示で再度フロントで部屋を変えてもらおうとしたら、そんなはずはない、清掃員がOKと言っていたと言うので、とにかく確認するよう指示し、そもそも部屋をキープしてくれてると言ってたじゃないかとクレームしたところ、私はその時間には居なかったけどねと呆れるような一言。結局ホテルのミスだったが謝罪なし。欧州で謝らないのには慣れているが、ホテル従業員としてはいかがなものか。おまけに通された部屋の洗面台には歯磨き粉がべったり、フロアにはピーナッツが落ちてるわ、ジュースの空き瓶が転がっているわ、とてもまともな清掃をしているとは思えなかった。

車を数分止めておくようなスペースが無いため、送り迎えの時など、いちいち有料駐車場へ入れることになる。

チェックイン時にこのサイトでの予約が入っていないと言われた。部屋が空いていたのでチェックインはできたが、翌日外部から電話をした時に「予約が入っているのにチェックインしていない」と言われた。フロントはどうなっているんだ！

The staff was not helpful

The building is really high and we got a room on the 17th floor with amazing views. The room was very modern decorated in lightly colours. The rooms look exactly like in the pictures posted on the web. Location is also very good. There is a subway station 5 min walk from the hoteel which takes you in 10 min to the city center.

The breakfast is not included on the room price. It costs 22 EUR additionally per person. The 22 EUR are absolutely justified since the freakfast is amazingly good (continental buffet with everything you can imagine) and most people have brunch instead of breakfast.

It was a nice hotel. The pool on the 22nd floor is very nice with a great view. We booked it through booking.com so we got it for 77.25 Euro a night. So for the price we got it for, we were happy.

The staff could have been friendlier. It is a Sheraton so it was the restaurant and room service were expensive. I'd recommend it if you get a good price but the regular room prices are very expensive.

The spa and gym was nice, as was the surrounding walking-streets.

The climate-control worked poorly, the room was not kept clean.The "breakfast included" was dishonest and did only aply to an overfull tiny room in the attic with bad service and selection, not to the actual breakfast areas.

The hotel was businesslike . comfortable

The bar area was small and cramped for the size of the hotel - I also tried to stay a second night , when the room was not available on Bookings.com , however the Hotel had rooms and requested just under double the rate - staff were unable to deal with the discrepancy ,unwilling to work with a customer - and I moved hotels would not stay there again based on this experience

Convenient for a good local shopping centre with pleasant outside seating areas, restaurants and underground stop to city centre, airport, etc. Quiet location, spacious rooms, good facilities. Friendly staff.

The staff was really friendly. I felt welcome from the first minute. The rooms are elegant and modern. Very young decoration.

I do not understand why a four star hotel has small "telephone cabins" as steam baths, made in yellowish plastic and where you need to insert coins to make them work (if the coin does not get caught in the middle). I also don't understand why the small single (3) whirlpools are made to use with coins (they were continuosly broken or half-broken as the receptionist said).

I enjoyed the warm welcome of all the staff and the politeness of all. Very nice atmosphere. I also liked the pool, the sauna and bar on the 22.nd floor with great view. This made my stay very relaxing. Also the style of the rooms has to be mentioned. Very modern, light and classy.

The breakfast area was completely busy during weekends, and we had to wait for a table both days. Another thing was the whirlpool, where they did not work well but during my five day stay were they not repaired. They were difficult to use, (use coins) so many gave up since it also took 20 minutes to fill up the bathtub with too hot water (you cannot regulate the degrees).

Clean, Nice, Comfortable, The staff is very professional and nice, Rooms are big and from where my room was positioned the view was quite impressive.

The price of..any services, and the elevators that goes way too fast and makes me dizzy.

the cleanliness of the rooms and friendly staff

the resturaunt inside was very pricy