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Property Highlights

Free WiFi

Places of Interest:

KaDeWe (0.2 miles)
Show map Axel Hotel Berlin

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Newest reviews for Axel Hotel Berlin

  • Duy
      Australia
    September 14, 2014

    Only one front desk person working later afternoon shift was truly helpful. The one that lend me his umbrella. Thank you..Your a real worker.

    Early morning & night shift front desk staff are all rude & unworkable people. I'm sure they know who they are. They have no customer service skills nor including interpersonal skills. Bad manners is what they can only offer you.

    3.3

  • George
      Malta
    September 13, 2014

    Cleanliness, location and comfort. Friendly staff

    7.9

  • Guadalupe
      United States of America
    September 8, 2014

    Location is great and hotel is very well maintained. Spacious rooms with great showers. Restaurant is very good.

    Nothing to dislike.

    9.6

  • Eduardo
      Brazil
    September 3, 2014

    The hotel ia preto close to importante metro stations, shops and Main streets. The staff was Nice about explaining directions and overall.

    Cousine closes and you can not eat something after 11pm/12am, also the wi-fi was totally a disaster.

    8.8

  • Anonymous
      United States of America
    August 25, 2014

    Centrally located hotel with nice facilities, helpful staff. Wifi was good and fast this time.

    Not much. Wish the breakfast were included in the price.

    7.1

  • Jason
      United States of America
    August 19, 2014

    Chic, refined, gay hotel with an extremely helpful front desk. Nice rooftop spa and sauna with a hot tub with a view. Small but contemporary rooms with outstanding AC. Excellent access to both subway and bus systems (which is essential in Berlin). Hamburger Mary's downstairs with weekly drag shows.

    The WIFI signal is not so great. The gay area that this hotel is near is declining and perhaps moving to other parts of the city. Fortunately this hotel is on the outskirts of that gay area and in a nice upscale neighborhood with excellent restaurants nearby.

    9.6

  • Anonymous
      Denmark
    August 17, 2014

    I don't like the black wall and ceiling cave-like design, probably inspired by back-room labyrinths. It is combined with glass and mirrors everywhere, which one easily bumps into. Lights comes from spots in the ceiling pointing vertically down. This highlights muscle-tones in the bathroom mirror of self-indulged 25 years old, but for all us others, more mortal, it highlights our imperfect body, and makes a depressing start on the day or on the night out... Besides that: sewage smell from the bathroom drain.

    7.5

  • Kin
      United Kingdom
    August 17, 2014

    Everything!

    Wish the roof top bar open during the week!

    10

  • Awadh
      United Arab Emirates
    August 14, 2014

    People

    10

  • Jacques
      Canada
    August 13, 2014

    The location (close to KaDeWe and many cool Berlin attractions). The great neighbourhood. The gym , the spa and the outside jacuzzi on top of the hotel. The quiet room with a view on the little garden. The cleanliness. The Internet access everywhere in the hotel. The discretion of the people working there.

    The staff at the desk was not equally competent (but most of them were really nice!).

    8.3

  • Andreas
      Germany
    August 12, 2014

    Location

    WLAN is weak Maintenance of the room not followed up Superior rooms still very small

    4.6

  • Carlos
      United States of America
    August 12, 2014

    Very curteous, friendly and helpful staff. First time traveler to Berlin and all of the staff were extremely helpful in making me feel very welcomed and familiarizing myself with the area.

    Wifi-service was extremely slow

    9.6

  • Robert
      United Kingdom
    August 12, 2014

    Having stayed at the Axel Barcelona this was a no brainer. The Axel Berlin offered the same great service And a very good location in the heart of the vibrant Berlin gay scene . Good room size and a great shower and en suite complemented by a very comfortable bed

    The bathroom condiments had not been refreshed from the last user- half empty bottles- and were never replenished over four days The free WI Fi was a bit stingy and expired before the end of my stay Just niggles that impinged on an otherwise excellent experience

    9.2

  • Anonymous
      Germany
    August 11, 2014

    noisy aircondition

    8.3

  • Anonymous
      United Kingdom
    August 10, 2014

    Great location. Good spa, comfy bed, very clean

    Bar ran out of wine, so couldn't order a bottlle

    10

  • Anonymous
      Netherlands
    August 5, 2014

    Spa facilities, rooftop jacuzzi, friendly front desk staff, bicycle hire, great selection for breakfast.

    Hamburger Mary restaurant needs a new theme.

    10

  • Harel
      Israel
    August 5, 2014

    location, staff

    9.2

  • Anonymous
      Norway
    August 5, 2014

    Nice spa and wellness! Some of the staff are helpful and friendly.

    Some of the staff are a bit unfriendly, and behave a bit arrogant when you ask for something.

    5.4

  • Alaa
      Lebanon
    August 2, 2014

    It has a good location

    You can consider as if there is no wifi, very poor internet specially at night. At the spa, Showers and sauna were out of service . Very basic facilities in the room.

    5.8

  • Rodney
      United States of America
    July 31, 2014

    On vacation, we loved the location; easy to walk to good restaurants and nightlife. It was also close to the U-Baun which made it so easy to sightsee Berlin. The sound-proof rooms made it easy to quietly relax and sleep late undisturbed. The room had a nice big walk-in shower with great water pressure..., what a wake-up treat.

    It rained one day. They'll have to do something about that next time.

    10

  • Anonymous
      United Arab Emirates
    July 31, 2014

    the location is excellent in Schoneberg and 2 mins from Wittenbergerplatz metro station. some of the staff were very nice and polite especially the cute german guy can't remember his name

    This hotel is overrated and the room isn't practical really if you're staying more than 2 nights. Its a bit dark in the room because the "sexy" design. There's no real closet, just a bar outside to hang your clothes. The water leaks out of the shower onto the bathroom floor. There's no door or partition to separate the toilet from the room. Wifi signal kept dropping off. Cleaning of the rooms wasn't very good.

    5.4

  • Richard
      France
    July 22, 2014

    The staff and location actually make this hotel - both are excellent! The facilities are good but starting to see a little wear. The clientele also help to give the hotel a good atmosphere. The room service breakfast brunch is good value and convenient.

    WIFI is terrible in Room 202. I had a terrible stay because of bad wifi. I expect three things from a modern hotel room - comfortable bed, good hot water pressure and fast wifi. I find it unacceptable for a hotel to not offer any one of these three basics.

    8.8

  • Anonymous
      Netherlands
    July 22, 2014

    Great bed, nice shower, very friendly staff

    Small room, no wardrobe/closet for clothes, no coffeemaker set.

    6.7

  • Olga
      United Kingdom
    July 22, 2014

    staff v kind let me check out later with no extra cost

    poor wifi connection dark walls, also in the toilet no wardrobe just a rail

    6.3

  • Derek
      United Kingdom
    July 20, 2014

    I was only supposed to stay for two nights but I came back for a third it was so good. Friendly English speaking staff. First room had excellent jacuzzi bath, the second an awesome multi head shower! Clean room, great location

    Breakfast was just ok but only because I prefer a fry up and there was only really cheese, meats and bread but this is the only thing I would say bad and it really didn't make a difference to my trip!

    10

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