Best Western Hotel Royal    

приятный отель в центре города. отличный завтрак. в номерах тепло несмотря на довольно холодную погоду. уборка номера хорошая, пополняют чай и кофе по мере расходования.

нам дали номер с раздельными кроватями , хотя заказывали с 1 большой, но в него оказывается почти не впихнуть детскую кроватку ...

Very poor soundproofing rooms.

Отель великолепный, но попали именно в этот отель только благодаря сбою в системе бронирования. Нас заселили сюда потому что не смогли зарезервировать нам номер в другом отеле этой сети, а подтверждение о бронировании прислали. Не можем сказать о соотношении цена качество, так как оплатили номер по цене заказа номера по брони! Иногда надо позволять себе останавливаться в таких отелях. Были одну ночь, все понравилось, остались довольны, несмотря на испорченный вечер при заселении. Ресторан отличный, персонал внимательный доброжелательный, с удовольствием общаются на английском и русском языке,

Courtesy, Room

We had a suite which was spacious but not very well furnished. The sofabed had collapsed and the bedroom lacked surface laying down space. the bathroom was tired with mould on the tile grouting. The bar area was plastic and lacked comfort. the car park was not secure and was a vacant building site.

Excellent very proffesional staff, as Mrs. Kim from the reception.

Facilities in the room need to be renovated.A bit scarry room with a strange position.High room price and the quality what you can get it for this price.

Location

Very dated, very cold inside. Had to borrow extra heater. Never booking this hotel again

the rooms which are on main street are noisy.

Spa and Casino are jsut down the block!

My car was safe on their parking area that was 2 buildings down from the hotel, but I think there was no camera system and maybe they should invest in one?

Service, breakfast and cleanliness of room

bed could have been more comfortable

good wifi connection

no smoking hotel

everything is done for the comfort of people

Exceptionally friendly staff - really welcoming and helpful. Top marks . Being Christmas Market time, a plate of the local speciality "printen" were there for visitors. Parking convenient and easy. Not at all a corporate box - cleverly designed , especially the ground floor. We had a very spacious family room with kitchenette. As others have observed, probably worth extra for the biggest rooms , All in all, a really pleasant surprise and it gave us a very positive impression of Best Western hotels in Germany

Can't think of anything

Unique room layout

The curtains in the bedroom were so dusty that when my fiancee opened them to see how to close an open window so much dust filled the room that she had a coughing attack and had to sleep on the couch in the other room. Very unpleasant.

The room is too small. and the breakfast is expensive

Friendly helpful staff

The room was very small. The receiption could not handle our simple request to get two rooms in the same floor.

Great location and staff.

Poor air conditioning.

room was in a quiet position at the back of the hotel the staff were extremely helpful

+ I am surprised that we had a very nice room with a small kitchen, which helps a lot for my little kid. + convinient location for family with little kids, with the aim of leisure visiting; there is a children play ground in the green area just in the neighbourhood, and we went there every late afternoon; + a supermarket and also a chinese one are within the walking distance + free breakfast for little kids

Excellent facilities in room - good value for money - staff helpful and spoke good English

The staff were friendly.

Very little natural light. The only light came from the front door which is opposite the bed, with the door curtain shut (For privacy) there was no light. It also felt like staying in a converted wine cellar. It was also loud

The hotel is located quite close to the main bus terminal in Aachen, which made it easy to access the shuttle bus that I needed to take to a sports venue morning and night.

I stayed at the hotel for 7 days, for the first 2 the air conditioning did not work and the toilet did not flush properly. They were fixed after I told the reception staff. My room was small with dormmer windows so you had to be careful not to hit your head on the sloping ceiling. There was a lot of traffic noise if you tried to open the windows (no air) I think I had one of the worst rooms as I was a solo traveller. I asked to be shown some other rooms for 2013 and they were much better for about the same cost. Accommodation during chio Aachen is hard to find and usually booked a year in advance. My room was expensive and I hope I can find a better one for 2013. I did not have breakfast at the hotel as it is an extra 15 euro per day.

We chose Best Western because we have confidence in the standard of the accommodation. We also valued the proximity of the parking.

All was fine and up to standard.

easy-going, central