Best Western Hotel Cristal  

Calidad precio es excelente. La situacion muy buena. Las habitaciones muy amplias. Todo perfecto.

El desayuno muy caro.

El hotel en general

Mucho ruido de la calle, deberian poner ventanas dobles para amortiguar el ruido de la calle,.

Bien situado, confortable. Las habitaciones agradables, muy limpias y con mobiliario nuevo. Un buen hotel en todos los sentidos.

Hasta cierta hora, la habitación resultaba algo ruidosa por el tráfico (ruido que las ventanas amortiguaban, pero no del todo). Pese a que el tiempo fue bastante fresco, los edredones de las camas eran demasiado calurosos para el verano.

La cercanía con la estación central de trenes en munich

La ubicacion es muy buena, centrico y sitio agradable.Habitaciones bien.

Sin duda alguna, el desayuno.

Lo malo del hotel es que en teoría te cobran antes todo el importe por la reserva y luego te vuelven a cobrar al salir por lo que el importe se carga dos veces en tarjeta y supuestamente es porque te bloquean el crédito para la reserva. No sé si es legal, dicen que en 7 días, dan a Visa la autorización para reembolsar en dinero cobrado pero de momento han pasado 6 días desde que me instalé y no he visto nada en mi cuenta.

La habitación muy cómoda sin ruidos.Muy cerca de la estación de tren pero tambien de antos, casinos y table dance (no muy agradable)

El baño ´tenía un olor desgradable, despues se salío el agua del drenaje, está en una zona llena de casinos y table dance (poco agradable para familia).

La limpieza en la habitación era muy buena. El personal del hotel amable.

Un hotel de cuatro estrellas no debería tener colchones de espuma, era incomodísimo, igual que las almohadas, no se descansaba muy bien. Es la única pega, por lo demás todo estuvo bien.

Nice, large room and nicely appointed bathroom. Convenient location. Two grocery stores across the street which was handy as we did not take the 15 euro ($45 Canadian for two of us per day) breakfast offered at the hotel. Free internet in the lobby which was great. Quiet room. Housekeeping staff were great. Loved Munich and castle tour.

Would not stay here again. On check in, front desk person was dripping with the flu and she should have been home in bed, also then my friend got sick with the flu two days later. Most of the front desk staff always seemed too busy and officious and annoyed when we had questions. We asked for extra pillows (pillows are like pancakes) three days in a row, never got them. We had to use the service elevator to get to our floor. Hallway floors badly needed vacuming and never did seem to be done for 4 days. They have a drop box for room passes on the front desk so we drop our key pass in there. The box is no longer "in use" so they should remove it or tape up the slot. They were quite annoyed with us for dropping our pass in there.

I dont have anything positive about this hotel apart from it being clean. The Internet isn't free (wifi), the breakfast is the most expensive i have seen in Europe to date, the staff don't know the meaning of customer service, the aircon is bad and it is very noisy from the street below.

I was very dissappointed with this hotel. On check in we were given a room where the air con did not work. After two visits from the maintenance people and two visits to reception I had to myself suggest we try another room. I was told the air con was the same through out the hotel by a female and very rude male staff member but he handed me another room card and the aircon was much better there so it was not true about it being the same throughout the hotel. This male staff member was not in the least bit helpful and made me feel like it was my problem when the reason we booked here in the first place was because we had been pleased with the other Best Westerns used in Berlin, London and Amsterdam and because it was advertised as having aircon.

the minibar concept and the "gourmet" restaurant 1912

Convience to the city shopping area and the overall treatment of quest at your hotel.