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Best Western Raphael Hotel Altona
Präsident-Krahn-Str. 13, Altona, 22765 Hamburg – Show map
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327 properties in Hamburg
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221 verified reviews
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Best Western Raphael Hotel Altona's staff speak: English
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Food & Drink
Public parking is available on site (reservation is not needed) and costs EUR 12 per day.
Packed Lunches, 24-Hour Front Desk, Baggage Storage, Concierge Service, Laundry, Ironing Service, Shoeshine, Suit Press, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Elevator, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 12 years stay free of charge when using existing beds.
Free! All children under 2 years stay free of charge in a crib.
All older children or adults are charged EUR 30 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Best Western Raphael Hotel Altona accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 221 reviews
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Staff was very friendly and helpful.
Non air-conditioned. This isn't a case most of the year but it was 33C when we were staying.
Very comfortable bed; extremely clean, spotless; pleasant decoration; excellent location one step from Altona train station; supermarket, restaurants and all shops very close.
I was there on an extremely hot weekend and the room had no AC (I slept with the window open, but then heard noise from the trains early in the morning. I guess this is not an issue most of the times, as temperatures over 30C are probably not very common); be aware there is no social area in this hotel.
room was clean. bathroom was ok regarding size and equipment.
the room was tiny, way too small to feel comfortable. the mattress has a rubber cover which makes you sweat as it prevents air circulation. we took it off. the elevator ends on the 3rd floor, our room was on the 4th.
The room was fine, the location great (Altona is a lovely alternative to Frankfurt central, and is just a short S ride away). Beds very comfortable.
I had originally booked a comfort double room online, but when I arrived the staff had changed the room to a regular double, but insisted on the same price. Though I understand that the hotel was full, I didn't appreciate the changing stories from the different staff members, and the fact that I was not informed of the change in the room before I went in and checked it out.
Internet connection Altona station very close
Size of room Staff Pillows Bed comfort we did not sleep well we stayed 3 nights
Proximity to rail station.
I had to pay in advance, even though I had stayed there before and always payed at checkout. Ridiculous "new policy". Never again.
Near Altona station (train, bus, metro) Good and plenty breakfast Large and confortable rooms
Good beer. Nice city to visit.
Great, convenient location.
I bit expensive.
Rooms comfortable Friendly staff
Very hot rooms Hotel having work done at the time we were there
The location was good, staff helpful, comfy room not too much noise from trains even though we were just across the road.
The English speaking television channel was veryw distorted.
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