Hotel-Blume Hip-Résidence  

The room was clean, the breakfast was tasty, the bathroom appears to have been for my sole use, although it was outside the room. Once I had checked in, I had everything that I needed. The room was spacious and clean, and the bathroom was new and also clean.

I didn't realize that there would be no staff present at the hotel most of the time. When I arrived, my key didn't work in the door, and I had to wait 25 minutes outside for someone to meet me to bring me a new key. Also, I needed to call someone to arrange to get the key in the first place. Since I don't have a local phone, it was expensive to make this call. Also, they should put something into the hallways (carpet?) to damp some of the noise within the hotel. It was very noisy whenever anyone came and went into the hallway. Last, although I didn't mind this so much, people should be aware that there are quite steep and narrow stairs up to some of the rooms with no lift.

Great location, good price, nice breakfast and nice room

There were some dust on the table and some fungus in the bathroom. There is no reception

Convenient location to the hauptbahnhof and old town.

I checked in after 5pm on a weekday and was at first confused on how to check in. There is a sign for the hotel on the street and another in a small courtyard. No sign of a reception desk, but being a budget hotel with only a handful of rooms that's to be expected. There's a sign on the door just below the hotel sign of the street directing guests to call a phone number. You call, get a receptionist who's obviously elsewhere. He directs you to go towards the courtyard, but just prior to entering the courtyard, look right towards a doorway (which at night is dimly lit). Locate a yellow box on the wall to the left of the door, then the guy over the phone gives you a PIN number to enter. Out pops your room key just like a vending machine.

Its a few minutes walk from the station, tram/bus and a supermarket are very nearby. The buffet breakfast saves having to find somewhere.

We were in a room in the roof so I was concerned about stooping and getting back ache. I think this room had the smallest basin I've ever seen. Though there is enough storage space there are never enough hangers (just one in the room we had).

Very clean rooms.

Landlady did not speak english so it was difficult at times to communicate with her. The internet stopped working part way through my stay.

Hotel Blume was one of the most outstanding experiences of our travel to Germany. Originally we had booked the cheaper accommodation in their budget hotel and were guaranteed a room on the ground floor with own bathroom. However at our arrival we were told that that part of the hotel had been overbooked by mistake and that we therfor had been upgraded to their 4- star Hip Hotel Résidence right in the Altstadt (and the center of interest for us) at the same price as the original booking was quoted. We have never experienced such generosity of dealing with an error and appreciated this service and this action enormously. I can only warmly recommend the hotel from every point of view and would definitely stay there again on our next visit. It is rare indeed in our world of greed to find this sort of assistance and generosity. The hotel is comfortable and well run, extremely well placed right in the middle of the beautiful 'Altstadt' (old city) of Heidelberbg, cheerful and the themed rooms are fun. Highly recommended

Near to a Main station

No clear sign board on a road

Good location short stay for llong distance travellers - close to the main relway station

Despite of booking confirmation info, there is no reception open till 8 pm. When arraived after 5 pm nobody was there to check us in. Groups of guests had to wait and call for sb to give room keys as the automitc new key distribution system did not work. Part fo the staff do not speak English.

Nice and clean, great breakfast, it was close to the main train station, friendly staff.

nothing

The Hotel does not have reception and we must call someone to get a key. The breakfast was very poor and the room is small.

It is very easy to reach by car. There is plenty of parking space around and the hotel can provide you with a parking card. The station is less than 5 min walking and there are trams and buses overnight to go and come back from the center. I think the location is great.

The breakfast in the hotel is very basic, do not expect anything outstanding.

Good location - by the train station, value for money, nice room

Quite steep winding stairs

The price was reasonable for Heidelberg

The booking details stated reception was open until 8pm. When we arrived in the late afternoon there was nobody there. The sign said to telephone a number. I do not speak good German and my mobile phone had no signal, so I had to ask a local hotel to phone up the reception. A man arrived and let us in. Our room was up two very narrow spiral staircases. As we we were on a cycling holiday (so are fit) and only had very small pannier bags, we could carry them up and down the stairs ok. Anyone unfit and with a big suitcase would not have managed. There should be a warning about these rooms.