Hotel-Blume Hip-Résidence  

Había agua caliente.

Es el peor hotel calidad/precio que he encontrado en mis viajes por Europa. Las habitaciones son muy normales y sin aire acondicionado, solo un pequeño aparato que apenas refresca, además en algunas el cuarto de baño está fuera de la habitación. Pero lo peor que me pasó es que la tarjeta para abrir la puerta de la habitación no funciono a las 3 de la mañana y tuve que esperar sentado en la escalera, porque no hay recepción, hasta las 6 de la mañana a que llegase una señora para abrir la puerta. También tuve otro gran problema, cuando tenía que dejar la habitación ellos decían que no había pagado y tuve que conseguir un justificante de pago de mi banco, este problema no estoy seguro si es de Booking o del Hotel, pero hubo mucha tensión porque el personal del “hotel” no habla inglés, solo alemán, por suerte pudo ayudarme una amiga alemana. El desayuno iba incluido en el precio, pero era una broma el buffet porque si llegaban tres personas al mismo tiempo se agotaba toda la comida y solo quedaban los cubiertos, en fin Pésimo “hotel”

La amplitud de la habitación.

El personal. No hablaban inglés y eran extremadamente secos. El primer día no encontraban nuestra llave y nos dijeron que cuando quisiésemos ir a dormir teníamos que llamar a un número de teléfono y alguien nos daría la llave. Bastante raro el tema.

Hotel ubicado a unos 10-15 minutos del centro de Heidelberg. Hotel en buen estado de conservación. Habitaciones limpias y poco ruidosas. Precio económico.

El hotel no dispone de recepción. Si llegas más tarde de las 18:00 horas tienes que llamar a un teléfono para que te indiquen una clave e introducirla en una caja amarilla para obtener la tarjeta de acceso al hotel. La caja no nos funcionó y tuvieron que venir a abrirnosla. El personal del hotel no eran muy afables. Escaso desayuno

It's very close to the main station but not to the city centre and the castle.

Nothing will nevber stay or recomend this hotel to anyone

It looked nothing like the picture. It was miles away from anything. There was no staff at the hotel when we arrived we had to call them and wait 30 mins for them to arrive to let us in then there was a huge spiral staircase to climb to access rooms.

Near to a Main station

No clear sign board on a road

Good location short stay for llong distance travellers - close to the main relway station

Despite of booking confirmation info, there is no reception open till 8 pm. When arraived after 5 pm nobody was there to check us in. Groups of guests had to wait and call for sb to give room keys as the automitc new key distribution system did not work. Part fo the staff do not speak English.

Location was good , ideal as a family room , parking not a problem in the road outside

Good location - by the train station, value for money, nice room

Quite steep winding stairs

The price was reasonable for Heidelberg

The booking details stated reception was open until 8pm. When we arrived in the late afternoon there was nobody there. The sign said to telephone a number. I do not speak good German and my mobile phone had no signal, so I had to ask a local hotel to phone up the reception. A man arrived and let us in. Our room was up two very narrow spiral staircases. As we we were on a cycling holiday (so are fit) and only had very small pannier bags, we could carry them up and down the stairs ok. Anyone unfit and with a big suitcase would not have managed. There should be a warning about these rooms.

Excellent spacious rooms, had cooking facilities and fridge!! Good breakfast

When we arrived there was unfortunately no-one too meet us. We had to call for someone to come check us in, then before we could ask questions, he left us the key and was gone again.

5 minutes walk to the main train station and from the station it's an easy bus ride to the old town. Hotel's reception closed at 8:30pm so it's a bit inconvenient when you checked in late but the manager of the hotel is very friendly and helpful.

check in counter close at 8:30pm and you have to call someone to check you in. This is inconvenient when you dont have a local mobile number.

The room was spacious and had also a kitchenette with few utensils, which we did not expect.

The room had unpleasant smell.