Brewery and check in – My husband is a long time brewer and looked forward to our visit to Aying as a pilgrimage to the Mecca of beer in Germany. When we checked in at the hotel (owned by the same family as the brewery) we were told that a German-language tour of the brewery would cost 10 euro each, but that if we wanted an English-language tour, it would be 60 euro each. This seemed kind of greedy, I came down later and explained to the desk clerk how important this was to my husband, and couldn’t something else be arranged, she said her hands were tied, it was all arranged by the brewery and had nothing to do with the hotel, when later we found out otherwise. They did call the brewery after, and the brewery arranged for a free tour, but for us it reflected on the hotel as a very poor impression of customer service, Stefan at the brewery made things right in the long run. Thank you Stefan!
Environment – the hotel was in the middle of a run-down section of town, with no views, the outdoor patio was unsightly and unkempt, all the seating was moldy and totally unusable by guests with weeds, moss, and dirt everywhere. The parking was in the back, with no back entry to the hotel, inconvenient.
Room – the room was small, no larger than an average hotel, the toilet was broken, the windows old and stuck while opening, the floor matting was scratchy on the feet, made of some hemp rope material. Church bells tolled loudly every quarter hour all night. The room was over the kitchen, too warm, and noisy. Froufy extras like shoe polish in a cute gift box were useless and annoying when the real needs were unattended to first. The shower water wavered between hot and lukewarm. The Wi-Fi didn’t work, even after the desk clerk made a call to their tech support. They normally charge for Wi-Fi (petty for a 4 star hotel) but waived it in this case, well because it DIDN’T WORK.
The desk personnel were pleasant and helpful, with good attitudes overall. The beds and cleanliness were enough but not the best. The lobby was nicely appointed. Also knowing I would NEVER stay here again, because now I know.