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Kirchenallee 56, Hamburg Mitte, 20099 Hamburg, Germany – Show map
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463 verified reviews
They speak your language!
Phoenix by Centro Basic's staff speaks: English, German
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WiFi is available in all areas and is free of charge.
Public parking is available at a location nearby (reservation is not possible) and costs EUR 8 per day.
Express Check-in/Check-out, Fax/Photocopying
Non-smoking Rooms, Heating, All Spaces Non-Smoking (public and private)
From 2:30 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 3 years stay free of charge when using existing beds.
One child under 3 years is charged EUR 20 per stay in a crib.
The maximum number of cribs in a room is 1.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 463 reviews
Value for money
Show reviews from:
In a central location just a 3-minute walk from Hamburg Main Station, this 3-star hotel has modern rooms, a 24-hour front desk, and free Wi-Fi internet.
Score from 1609 reviews Review score
This 3-star hotel with 24-hour front desk service is right across from Hamburg Train Station. It has free Wi-Fi in all rooms and a free computer terminal in the lobby.
Score from 2242 reviews Good
This 3-star hotel is across from Hamburg's main train station. It offers free Wi-Fi, daily big breakfast buffet, and great public transportation.
Score from 604 reviews Review score
This hotel enjoys a central location, only 500 metres from Hamburg Main Station and the Speicherstadt district. Ibis Hamburg City has a restaurant and 24-hour reception.
Score from 39 reviews Excellent
This hotel is very well located and for an overnight stay while changing trains it is ideal. It has a very nice restaurant next door and many places to eat close by.
I had a single bed very clean with my own bathroom but the noise from a window that would not close completely meant I had a disturbed nights sleep. But I would book this hotel again.
Helpful staff, good location not far from the station, and restaurants. WiFi signal was quite good and fast (at least during my time of stay). For such a level of a hotel, I think it is decently good!
No good services, no breakfast. Over rated prices. No bathroom, no double windows. VERY noisy! I will never comeback to this "hotel" should I say HOSTEL??
The location is excellent, 2 min walk from the train station. The Staff where very kindly and helpful. Close to good restaurants.
It was u huge amount of cockroaches in the room, mainly in bathroom. You could not here the traffic outside but you could hear your neighbors and every wan that passed the room. You need earplugs
Location! Very conveniet to stay here if you are in transit for 1 or 2 days in Hamburg!
The atmosphere in general like a cheap hostel for truck drivers)
The worst hotel I have ever stayed!
Location is excellent, only a few minutes from the city centre, restaurants downstairs. Clean, comfortable beds and bathroom.
It's a bit old and can be noisy. Take your earplugs with you and you'll be fine! Wifi did not work in our room.
Good place... very close to main train station in hamburg
Robert at reception was very friendly, he assisted and advised about the area. Very close to Central station and also close to other attraction like harbour and museum.
A bit noisy at night however you should ask a room on the other side of the road if you want to sleep well.
The hotel is in the center of Hamburg
No intrest tv channal , People outside for the hotel didn't have respect for us in the night when we want go to sleep
Staff were very nice
The location is excellent across from the train station. The staff was nice. The bathroom was clean so were the linen on the beds:)
The smell of cigarret smoke was very strong, furniture look dirty and old:( Windows look rotten, TV was super old, drapes wrinkle/old:( it needs big time renovation!'n
Noisy in the night because the hotel is located in front of the central station
Great staff, very helpful, perfect location, proximity to train
Interior rugs a bit dated/musty
We paid 170€/night for a twin room where the bed was a single double bed just with 2 blankets. So one of us wanted to sleep and the other read ... it was annoying. And there is no hall at all at the reception where one can just sit and wait/read... The room was so small that one of us had to crawl into bed The window faces the train stations so until quite late there was noise: traffic/people/music... For such a price per night I would expect something more confy.
Bed is very clean and comfort Bath room is good
Door is old and not secure And there is no security box in the room
-location is awesome, right beside the train station -wifi is good, even in my room -they make up your room everyday
-don't get the room 227 or the 117, its right across the patio of the genarator hostel and its LOUD from 8am-11pm. -they seriously have to get rid of the carpet, i walked in the room and it smelt musky but slightly then i accidentally got a portion of the carpet wet...then when i got back in the afternoon, my room reaked like a smelly wet dog!!! -there's one toilet for the whole floor!!!
Too much noise made by other clients with children at 1.00 am (for more than 1 hour) and no one from the hotel advise them to stop
It was a little dated and noisy with the window open.
Very convenient location fro transit Hamburg visit. Right at the central train and subway station.Very friendly and helpful staff. They can keep your luggage before and after your stay. Lot of cafe aside.
Unfortunatelly no elevator available because of historical building. It could be a bit noisy outside the windows at night. They debit you card for the full price at the time of booking.
Location next to the station great. shower in room handy
I have had cooler saunas. room very hot, cant have window open due to proximity to station. no fan in room or air con. weather temp outsde was average.
Very good location just near to central station, kind personal, everything in my room worked properly. I felt myself comfortable in this hotel.
Sometimes there is a slow internet. Cleaning stuff was sometimes to loud in mornings :(
Smal, old budget hotel. Great vaule for money on the other side of Main Train Station
Old building, old windows, loady street...
Amir was so helpful. I wish him good luck with his studies!
I need the place needs a renovation. Because it's old the room is smelly.
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